Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024 sur Hotels
par un voyageur
Publié le 16 mars 2024 sur Expedia
It was overpriced.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Rhonda, Thank you for choosing Extended Stay America. We understand that pricing is important, and we want you to know that we strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer. We're always seeking ways to optimize our pricing while maintaining our high standards, so we thank you for taking the time to leave your valuable feedback and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management
par un voyageur
Publié le 16 mars 2024 sur Expedia
par un voyageur de Milwaukee
Publié le 15 mars 2024 sur Expedia
We checked shortly after checking in. It was just sketchy. There’s no breakfast, just grab and go like muffins and granola bars. We get to our room and folks was kinda hanging around in the parking lot. There was a crack under the door that would allow bugs to get in. The sofa bed needed to be cleaned. The room wasn’t dirty outside of the rust stain in the shower. A magic eraser would make the tub more presentable. I didn’t feel comfortable there at all. There’s no pool. The front desk attendant was very friendly and empathetic. I was able to check out and have my payment refunded. We found a much nicer hotel for the same price 2 miles up the road. There’s no way this hotel should be over $60 per night if that. Not worth the price at all.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Nicole, Thank you for being our guest. We sincerely apologize for these issues that impacted your visit. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 15 mars 2024 sur Hotels
It was good, no major issues. Room was good and staff was friendly and helpful
par un voyageur
Publié le 13 mars 2024 sur Expedia
par un voyageur
Publié le 10 mars 2024 sur Expedia
Kinda expensive for what it is
Commentaires de Gestion de l’hôtel
10 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Erich, We understand your concern regarding pricing. Our aim is to offer competitive rates while providing quality accommodations and services. We appreciate your feedback and will continue to assess our pricing structure to ensure it aligns with market standards. Thank you for choosing to stay with us, and we hope you had an enjoyable experience overall.Sincerely,Hotel Management
par un voyageur
Publié le 3 mars 2024 sur Expedia
par un voyageur
Publié le 25 févr. 2024 sur Hotels
par un voyageur
Publié le 25 févr. 2024 sur Expedia
It was filthy! smelled terrible and didnt even stay there. will not use Expedia ever again because they didnt help me get my money back because i would subject my family to filth and put them in danger. the hotel said i had to cancel thru expedia? There are other places to use and I will not be using you again!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Denis, Thank you for the review. We are sorry for the inconvenience you experienced during your visit. What you have encountered does not align with our usual standards, and we apologize for any oversight in preparing your suite. Regarding the refund, If your reservation was made through a third-party prepaid booking site, kindly direct any financial inquiries or billing concerns to them. Please feel free to reach out to us at the hotel if we can assist you in any way. Your patience and understanding are greatly appreciated, and we hope you will consider giving us another opportunity to regain your trust in us.Sincerely,Hotel Management
