Ratings based on 626 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024
by A traveller
Posted Mar. 8, 2024 on Expedia
Clean and safe
Comment from Hotel Management
Mar. 9, 2024 by Hotel Management , Hotel Management
Dear Mary, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean and safe hotel. We love to hear when a guest has had a fantastic night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management
by A traveller
Pay the extra money for a better location
Posted Mar. 7, 2024 on HotelsWould not recommend. The beds were terrible, the pillows were small, here was no iron or ironing board in the room 1 was available for check out however because the office closed at 10pm and there was no customer service so If we needed anything so you had to wait to for the office to open Very nosey from the freeway noise and the air-conditioned. only got 3 hours of sleep
Comment from Hotel Management
Mar. 8, 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced and apologize for not meeting your expectations. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
by A traveller
Posted Mar. 7, 2024 on Expedia
by A traveller
Horrible
Posted Mar. 5, 2024 on HotelsThis place was horrible the room smell so bad my son almost threw up we had to leave early because it smell so bad and I had to find an other hotel because I was not able to handle the smell
Comment from Hotel Management
Mar. 6, 2024 by Hotel Management, Hotel Management
Dear Sarah, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
by A traveller
Bring your own amenities
Posted Mar. 5, 2024 on HotelsI would not recommend this hotel to anyone. No extra towels available. If you need clean towels, you need to bring down your used ones to get them exchanged. No shampoo. No housekeeping. Beds are very uncomfortable. Front desk is only available until 10 pm. It's just Horrible all around.
Comment from Hotel Management
Mar. 6, 2024 by Hotel Management, Hotel Management
Dear Gabriel, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management
by A traveller
Posted Mar. 4, 2024 on Expedia
The hotel and room are both labeled as non smoking but the smoke smell was so strong that myself and my family were nauseated by the smell- we kept the window open and it still didn’t help. The room was visibly dirty-dirt and hair on the floor and in the shower. One bar of soap and two small bath towels is all that is provided. The walls were so thin that you could hear everyone else talking and tvs playing.
The parking lot appeared to have people living out of their cars. We did not feel safe and would not recommend this hotel to anyone.
Comment from Hotel Management
Mar. 5, 2024 by Hotel Management, Hotel Management
Dear Evan, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not making that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
by A traveller
Posted Mar. 3, 2024 on Expedia
For the rate, the hotel is not clean and very basic. Limited soap, towel and pillows. Ran out of toilet paper. The very bare minimums. Dirt in the elevators. Bathtub was full of soap scum.
Comment from Hotel Management
Mar. 4, 2024 by Hotel Management, Hotel Management
Dear Karen, Please accept our apologies for anything other than a completely satisfying stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
by A traveller
Posted Mar. 1, 2024 on Expedia
Place is awful
Comment from Hotel Management
Mar. 3, 2024 by Hotel Management, Hotel Management
Dear Isaiah, Thank you for taking the time to review your experience. We sincerely apologize for not meeting your comfort expectations this time and for your less-than-perfect stay. We aim to provide our guests with the best service and accommodations to ensure a seamless visit. Reading your comments proved we have room for improvement. We hope you give us another opportunity to make it up to you on your next visit.Sincerely,Hotel Management
by A traveller
Posted Feb. 28, 2024 on Hotels
