Note fondée sur 957 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024
Only disappointed no self parking … closest self parking was a block away and had to pay daily. Hotel should pair up with them and give discount to guests
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Adriana, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your recent stay. We appreciate that you took the time out of your busy schedule to rate us and are grateful for your generosity with the rating. We hope your stay was pleasant and you had a comfortable night's rest at our property. We are sorry that you were disappointed by the lack of self-parking facilities. We understand you don't usually expect to pay for parking when traveling to a Hampton-branded hotel. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Also, there are other parking options in the downtown area for our guests to decide which works best for them. Nonetheless, we apologize for any inconvenience caused and have shared your comments with our dedicated management team for consideration. We trust that everything else was to your satisfaction, and we look forward to hosting you again when you return to Phoenix. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
par un voyageur
Publié le 13 févr. 2024 sur Expedia
I liked this property because of the location and the cleanliness.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Marcos, It is always a pleasure to receive positive feedback, and we are pleased to hear that you like our downtown hotel for its location and cleanliness standards - thanks for the endorsement! We also hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our top priority, so if there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us exceed your expectations and share a 5-star experience with you on your next stay. We appreciate you choosing Hampton Inn & Suites Phoenix Downtown for your lodging needs on this trip and hope to remain your accommodation of choice here for future visits, too. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Nice hotel in the downtown area
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Slava, Thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated. We are pleased to hear that you liked our downtown hotel and hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Hampton Inn & Suites Phoenix Downtown many more times in the future. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Good area if you want to stay downtown. Parking is valet only so be aware if you are driving. We stayed there because of the comedy show it and was very nice to be able to walk back after a couple of drinks. Front lobby was also giving out bottled water if you asked.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lexie, Thank you for taking the time to review your recent stay at Hampton Inn & Suites Phoenix Downtown. We are pleased to know you had a positive overall experience at our hotel. We are happy to hear that you enjoyed our convenient location and appreciated the bottled water offered upon request, and we thank you for giving prospective guests who may be reading the comments relevant information about our parking service. We do our very best to communicate our valet-parking-only service ahead of time to ensure it is not a surprise for our guests. It is outlined on our website and highlighted in our pre-arrival communications. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Also, there are several other parking options in the downtown area for our guests to decide which works best for them. Thank you for staying with us on this journey and for sharing your valuable thoughts with us. We look forward to welcoming you back soon!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, Thank you for taking the time to review your recent stay at Hampton Inn & Suites Phoenix Downtown. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you on your next stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, Thank you for taking the time to review your recent stay at Hampton Inn & Suites Phoenix Downtown. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to exceed your expectations on a future visit. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
par un voyageur
Bad review
Publié le 10 févr. 2024 sur HotelsI was not satisfied at all expected more from this hotel. They ran out of body wash, shampoo, and conditioner. The floor we were on the ice machine did not work.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Evelyn, we're truly disheartened to read about your displeasure. This is not the type of experience we want for our guests, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We are very sorry for any oversight regarding the replenishment of bath accessories. This is certainly not up to our usual standards, and we will address this with our housekeeping team to ensure it does not happen again. Our maintenance team has also been alerted to your comments so that they can take immediate action to fix the ice machine. Thank you for considering our accommodation for your stay in Phoenix and taking the time to post your review. We regret all the inconvenience caused and hope you'll give us another chance to serve you better and demonstrate the level of service we're truly capable of providing. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Excellent service
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Mohammad, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn & Suites Phoenix Downtown, and we are thrilled to hear that our service impressed you - thank you so much for the acknowledgment and endorsement! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to welcome you back soon for another 5-star experience. Thank you for making us your hotel of choice on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
