Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mars 2024
Excellent accommodations friendly staff wonderful breakfast thank you
Commentaires de Gestion de l’hôtel
12 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Thomas, It is very rewarding to hear your perspective on our hotel, and we are thrilled to hear that you loved our accommodations and breakfast and had a positive impression of our staff - thank you so much for sharing your exceptional stay experience with us and others! We appreciate your choice to stay at Hampton Inn & Suites Phoenix Glendale-Westgate and look forward to having you back many more times in the future. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
par un voyageur
Publié le 28 févr. 2024 sur Expedia
location, easy acces to highway and entertaiment district
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Gurban, Thank you for your recent stay and for taking the time to rate us. We appreciate your feedback and are pleased to learn you had a positive overall experience at Hampton Inn & Suites Phoenix Glendale-Westgate. Set off Loop 101, we are lucky to be situated where we are, walkable to the Westgate Entertainment District and Tanger Outlets, and we are thrilled to hear that our prime location was a highlight of your visit. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our ultimate goal, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you during your next stay. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Iliana, Thank you for the 5 out of 5 rating. We appreciate you choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your stay and are happy to hear that our great location - close to the Tanger Outlets, State Farm Stadium, and Westgate Entertainment District and just 15 miles from Downtown Phoenix - was a highlight of your visit. We hope you were able to take advantage of our prime location to uncover the best of what the city has to offer. It was a pleasure to host you, and we eagerly anticipate your return for another positive experience. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
par un voyageur
Publié le 20 févr. 2024 sur Hotels
It was a great stay for our daughter’s competition across the street. Staff was so friendly, easy access to the room and just a great stay overall! Would definitely recommend staying here and will stay again!
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Alexis, Thank you for choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your lodging needs on this trip. It is always a wonderful feeling to be at the receiving end of a perfect score, and we are happy to hear that you had a great overall stay with us. We are pleased to know that you appreciated our friendly staff and the easy access to your room, and we hope everything was in order and you had a restful night at our hotel. Thank you for recommending our property to prospective guests. We are delighted to read that you intend to stay with us again, and we look forward to having you back many more times in the future. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
par un voyageur
Publié le 20 févr. 2024 sur Hotels
The room was great, my only critique would be to have building maintenance inspect the toilet in room 439. While the tank fills up after it's flushed, the water valve "whistles" until the tank is full and the valve closes.
Just a little think but it was a bit annoying.
Thanks
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Sam, Thank you for choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your stay and for taking the time to share your experience with us. We are glad that you liked the room, and we hope your stay was pleasant and you had easy access to everything you needed. At our hotel, we are constantly striving to improve, so we thank you for sharing your valuable feedback with us, as it allows us to identify areas for improvement and enhance the overall experience for our guests. We have alerted our maintenance team to your comments so that they can take immediate action to inspect the toilet issue you have highlighted. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Recommend
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Inez, Thank you so much for the 5-star review. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for recommending Hampton Inn & Suites Phoenix Glendale-Westgate to prospective guests. We eagerly anticipate your return for another memorable experience!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Staff was amazing and very helpful
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Tory, Thank you for staying at Hampton Inn & Suites Phoenix Glendale-Westgate. We appreciate you taking the time to review us and are thrilled you had a 5-star experience with us. Our dedicated team is a point of pride for us, and your endorsement of our staff is gratifying. We'll be sure to pass on your compliment to our team, who work diligently to uphold our hotel's high service standards. We also hope everything was in order and you had a pleasant and comfortable stay at our Glendale property. It was a pleasure to host you, and we eagerly anticipate your return for another memorable experience. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
par un voyageur
Publié le 14 févr. 2024 sur Expedia
The shower was backed up and the walls are paper thin.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Christa, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for the issues you describe with the shower and the walls and regret any inconvenience caused. At our hotel, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. We have noted your concerns and alerted the relevant teams to your comments so they can look into the issues you have highlighted. We hope you'll give us another chance to host you, as we are keen to share a more positive experience with you on a future visit. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate
