Ratings based on 1,374 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from WATERTOWN
Posted Mar. 22, 2024
Comment from Hotel Management
Mar. 26, 2024 by -John Peart, General Manager, Hotel Management
Thank you for your positive rating, Larry! If you have any further feedback or if there's anything we can assist you with, please feel free to let us know. We hope to welcome you back soon for another excellent experience!
by A traveller from Mt Vernon
Posted Mar. 16, 2024
This was a beautiful property. It is a lot of walking if you are up higher in the cliff but they have golf carts everywhere to pick you up. The staff was excellent. Took teenage boys and a young adult son with us. Golf course is amazing and the boys loved the pickle ball. Food at the pool was reasonable but the restaurant on site is pricey.
Comment from Hotel Management
Mar. 18, 2024 by -John Peart, General Manager, Hotel Management
Raquel dee, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the beautiful property and that our staff provided excellent service throughout your stay. It's great to hear that the amenities, such as the golf course and pickleball, were a hit with your group. We appreciate your feedback regarding the dining options, and we'll certainly take it into consideration for future improvements. We hope to welcome you back for another memorable stay in the future!
by A traveller
Posted Mar. 11, 2024
Loved the hiking accessible from the resort! You can get right on trails from an easy access point from the resort. Perfect for those that like to get out and enjoy a trail.
The resort shuttle rides to go from each area of the large resort were convenient, necessary and the staff was so friendly. They provided excellent information during the shuttle rides.
The views are amazing. My room had a balcony and i spent much of my downtime on the balcony.
We ate at the casual restaurant and also ordered room service. Both were very good. The room service was prompt. We used online ordering and it was easy.
Our final night we had drinks on the terrace of the beautiful mountain top restaurant. Wonderful atmosphere and views. Highly recommend!
The pools were conveniently located around the resort and well maintained. The sunset pool and hot tub were much appreciated after our hike. I spent time at the adult pool where drinks are brought to you pool side for even more relaxation. Excellent!
The only reason i rated the facilities a 4 was because awnings were ripped and torn or even missing. The exteriors of the buildings are a little worn but the inside has been well maintained.
Comment from Hotel Management
Mar. 13, 2024 by -John Peart, General Manager, Hotel Management
Jennifer, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the hiking trails accessible from the resort and found the shuttle rides convenient. It's great to know that you had a wonderful dining experience and enjoyed the views from the mountain top restaurant. We appreciate your feedback about the facilities, and we'll make sure to address the issues you mentioned. We hope to welcome you back soon for another fantastic stay!
by A traveller
Posted Mar. 10, 2024 on Expedia
Had issues with check in. Room was dated and needed maintenance. Room was loud.
Comment from Hotel Management
Mar. 11, 2024 by -John Peart, General Manager, Hotel Management
Maggie, We apologize for the issues you encountered during check-in and with the room condition. Your feedback is important to us, and our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you have any further details or need assistance, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.
by A traveller
Posted Mar. 10, 2024 on Expedia
Comment from Hotel Management
Apr. 1, 2024 by -John Peart, General Manager, Hotel Management
Thank you for your rating, Gordon! We're glad to hear that you had a positive experience during your stay. If there are any areas where we can improve and earn that extra star next time, please don't hesitate to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!
by A traveller
Posted Mar. 9, 2024 on Expedia
Walking path was nice. Hot tub was nice. Wish restaurant at top had brunch.
Comment from Hotel Management
Mar. 11, 2024 by -John Peart, General Manager, Hotel Management
Mark, Thank you for your feedback! We're glad to hear that you enjoyed the walking path and the hot tub. We appreciate your suggestion about adding brunch to the restaurant offerings at the top. We'll definitely take that into consideration for future improvements. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A traveller
Posted Mar. 9, 2024 on Expedia
The pool, the service at the pool and the entire staff was amazing. I have recommended this place to everyone I talk to!!
Comment from Hotel Management
Mar. 11, 2024 by -John Peart, General Manager, Hotel Management
Patrick, thank you for taking the time to share your positive experience. We're pleased to hear that you had such a fantastic experience at the pool and with our staff! Thank you for recommending us to others. We look forward to welcoming you back again soon for another amazing stay! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
by A traveller
Posted Mar. 9, 2024 on Expedia
The hills were tough but i enjoyed it. I didn't think the staff was friendly at all. They answered questions but did not volunteer any information about the property to my family. Lots of pools but i didnt see any other indoor activities. I loved the access to hiking and the gym was pretty convenient
Comment from Hotel Management
Mar. 11, 2024 by -John Peart, General Manager, Hotel Management
Mikayla, Thank you for sharing your feedback. We're glad to hear that you enjoyed the hills and found the gym convenient. We apologize if our staff didn't meet your expectations in terms of friendliness and providing information about the property. We'll certainly take your comments into consideration and work on improving our service. If you have any further suggestions or if there's anything we can assist you with in the future, please feel free to let us know. We hope to have the opportunity to welcome you back for another stay.
by A traveller from Red Oak
Posted Mar. 8, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by -John Peart, General Manager, Hotel Management
Thomas Zane, Thank you for your feedback! We're glad to hear that overall, you had a positive experience. If there's anything specific you think we could improve upon to make it a 5-star experience next time, please let us know. We appreciate your input and hope to welcome you back again soon!
by A traveller
Posted Mar. 8, 2024 on Expedia
This is a beautiful resort. We loved the multiple pools. The access to close hiking trails was nice.
Comment from Hotel Management
Mar. 11, 2024 by -John Peart, General Manager, Hotel Management
Jodi, thank you for sharing your experience! We're delighted to hear that you enjoyed the beautiful resort and the multiple pools. It's great to know that you appreciated the convenient access to nearby hiking trails as well. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another enjoyable stay soon!
