Ratings based on 1,005 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 24, 2024
Quiet, comfortable, safe, easy and quick ride to airport in am, nice staff
Comment from Hotel Management
May 25, 2024 by Sporter, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay over all. We look forward to seeing you again soon!
by A traveller from Gypsum
Posted May 19, 2024
.
Comment from Hotel Management
May 21, 2024 by Sporter, Hotel Management
Thank you for taking the time to leave your feedback from the survey. I would like to extend my apologies that your recent stay did not meet your expectations.
by A traveller
Posted Apr. 8, 2024
Close to airport. Didn't like new policy of not being able to check in until 300 pm.
Comment from Hotel Management
Apr. 8, 2024 by Benito C., Hotel Management
Hello Mark, Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all.Our check in time is listed on your booking which has always been 3 pm. we look forward to seeing you again soon!
by A traveller
Posted Mar. 28, 2024
Comment from Hotel Management
Apr. 1, 2024 by Benito C., Hotel Management
Dear James, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!
by A traveller
Posted Mar. 19, 2024
Comment from Hotel Management
Apr. 8, 2024 by Benito C., Hotel Management
Hello Debra,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!
by A traveller
Posted Feb. 29, 2024 on Expedia
Easy access parking and very clean room. Also very close to the everything in Phoenix area
Comment from Hotel Management
Feb. 29, 2024 by Sporter, Hotel Management
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.
by A traveller
Good hotel within 10 minutes of Sky Harbor
Posted Feb. 26, 2024 on HotelsWe stayed at this hotel for 4 nights in February. It is relatively close to the airport and about 1/4 mile from I-10. However, it is still pretty quiet. We did not have a car but their parking seemed sufficient.
We were offered a room on floors 2 - 4 and opted for 2. While there is an elevator (of course), there is also a wide staircase in the 2-story atrium so if you are staying on the 2nd floor, it is quite convenient to get down to the lobby.
Our room was fairly spacious; there was no problem laying out a couple of suitcases either on the floor or a bench. It was also quite dark at night, which was good. The AC was effective if you turned it on.
The bathroom was okay. It is an all-in-one config where the sink is inside with the toilet and shower (no tub). Water pressure ws good. It took some effort to turn off the shower - you had to really crank the handle. They could use at least one more place to hang a small washcloth to dry your hands near the sink.
They have an included breakfast which begins at 6 a.m. just off the lobby. The options were pretty good - back to pre-pandemic standards. It tended to fill up by 6:30 a.m., so you may want to come early to avoid the rush. Also, if you have a super-early check out (before breakfast starts), there happens to be a Waffle House in a connected parking lot (literally 100 meters from the hotel's doors); that is open 24 hours a day.
The hotel can book you a spot on the airport shuttle. You need to let them know the day prior.
Comment from Hotel Management
Feb. 29, 2024 by Sporter, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay overall.
by A traveller
Posted Feb. 26, 2024 on Expedia
Property was clean. Staff was friendly.
Comment from Hotel Management
Feb. 29, 2024 by Sporter, Hotel Management
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!
by A traveller
Posted Feb. 26, 2024 on Expedia
All good
Comment from Hotel Management
Feb. 29, 2024 by Sporter, Hotel Management
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!
by A traveller from Las Vegas
Posted Feb. 24, 2024 on Expedia
Thank you for maintaining the excellent customer service and professionalism from the Front Desk agents and thank you to the Housekeeping staff who prepared our room. It's clean with a fresh smell.
We definitely will repeat the stay when we're
back in town.
Comment from Hotel Management
Feb. 25, 2024 by Sporter, Hotel Management
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.
