Note fondée sur 727 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 févr. 2023 sur Hotels
Cheick in ferme à 17h, compliqué à faire à distance.
Commentaires de Gestion de l’hôtel
26 mars 2023 par Rhiannon Harke, Gestion de l’hôtel
Karine,We appreciate your feedback. We offer a unique virtual check in experience for ease of access and are happy that you had a great time at our hotel. Thank you,Rhiannon HarkeGeneral Manager
par un voyageur de Tucson
Publié le 5 mai 2024
I had roaches in our bathroom. I have picture and video. What I paid for that was nasty. No one upfront to tell at the time of the event. When we got there i asked for the logged carrier that would help me carry my items. The front girl THAT was when checked in told me you all did not have one. Well there was 2 young woman walking out with one. Why would she tell me you did not have one and you did. Then she takes off. RUDE AND UNPROFESSIONAL!
Commentaires de Gestion de l’hôtel
8 mai 2024 par Kristie, Gestion de l’hôtel
Jenny,Thank you so much for taking the time to write a review. It would be great if you could help us know how we can improve our services. We would love to hear more details about your stay. I’ll make sure your concerns get passed on to the correct department. Kristie Peel, Operations Manager
par un voyageur
Publié le 17 mars 2024
We saw roaches in both rooms we were placed in
Commentaires de Gestion de l’hôtel
24 mars 2024 par Kristie, Gestion de l’hôtel
Francine,Thank you for this feedback! We will be sure to look into this with our staff as this is not what we want our guests to experience. Operations Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Kristie, Gestion de l’hôtel
Rosalie,We are extremely sorry that you did not enjoy your stay. We would love to hear more about your experience. Thank you so much, Kristie Peel Operations Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
Frustrating all around. I booked this place, I was asked to go through a different link to place a security deposit. Ok fine, I did that. Didn’t get confirmation or a message saying anything about it going through or not. Never received an email about how to check in, so I message them and they say oh the deposit didn’t go through. Try to redo it and it gives an error that there is a processing issue, so I try a different card, same issue so I assume it’s in the website. We are 20 mins out from the place at this point and I don’t know if we will be able to get in. Finally it goes through. I get the email saying go use the side door facing the parking lot. We attempt to use that door with the only code that is provided. Didn’t work. Went through the front door and it smelled like someone dumped and waited bottle of cleaner, it was so strong it was like they were trying to cover the smell. Get to the room and realize there is another side door that doesn’t face the parking lot, but we try it. Still doesn’t work. So we get into the room, the ac is off. So we turned it on, the vent in the living room is closed so we have to climb on a chair to open it, not that that did much. The bathroom door didn’t fit in the door frame so we couldn’t close the door all the way. The worst part was the motion sensor lights. Everytime we rolled over at night ever single light in there turned on. I got zero sleep because I was up all night turning the lights off. The bathroom seemed dirty also.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Kristie, Gestion de l’hôtel
Justine,,We are so sorry that you experienced that during your stay. We will use your feedback for improvements in the future and hope that you will consider returning. Thank you, Kristie Peel, Operations Manager
par un voyageur
You get what you pay for.
Publié le 9 mars 2024 sur HotelsOn entering the room there was a “stale, smoky “ odor. There were a handful of roaches in the rooms.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Kristie, Gestion de l’hôtel
Mark,We apologize for your experience during your stay, we are working hard to improve our hotel and hope that you will give us a chance. Kristie Peel, Operations Manager
par un voyageur
Quick response
Publié le 9 mars 2024 sur HotelsI discovered multiple cockroaches in my room, but they were quick to move me to a new room once I informed them
Commentaires de Gestion de l’hôtel
24 mars 2024 par Kristie, Gestion de l’hôtel
Christina,We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Thank you, Operations Manager
par un voyageur
Publié le 8 mars 2024 sur Expedia
Not how the pictures look
Commentaires de Gestion de l’hôtel
24 mars 2024 par Kristie, Gestion de l’hôtel
Rafael Jr,We apologize that our service was not as advertised. We always strive to deliver an experience that meets your expectations. Kristie, Operations Manager
par un voyageur
Publié le 8 mars 2024 sur Expedia
The room was very unclean. It did not look to have clean bedding. The pillows were old and stained. Flooring corners dirty. No drain in the shower. Hair was in the shower, sheets, blankets. The atmosphere felt unsafe. No front desk help at night but on-site security. We left and requested a refund.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Kristie, Gestion de l’hôtel
Marie,Thank you for taking the time to review us. We do our best to give outstanding service to our customers and we are saddened by your recent experience with us. We have taken note of everything you wrote in this review so that our team can learn from it. Thank youKristie, Operations Manager
par un voyageur
Inspect room first thing
Publié le 8 mars 2024 sur HotelsOur room had a sink leaking, roaches, bathtub was dirty, the t v was broken, the young lady in front did everything she could to make it right, . Were still waiting on an adjustment refund on the room.. appreciated the young lady which made it a bit better..
Commentaires de Gestion de l’hôtel
24 mars 2024 par Kristie, Gestion de l’hôtel
Anna,We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.Kristie Peel, Operations Manager
