Note fondée sur 317 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Sonder, Gestion de l’hôtel
Hi Marilyn, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.
par un voyageur de FREDERICK
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sonder, Gestion de l’hôtel
Hi Jeffrey, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par Sonder, Gestion de l’hôtel
Hi, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Sonder, Gestion de l’hôtel
Hi Yosoon, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Overall good stay some small issues could be better
par un voyageur
Unit was dark, basics for traveler not provided
Publié le 25 févr. 2024 sur HotelsUnit was clean but on bottom interior of 5 story complex so natural light was non existent. No hangers for clothes nor dresser for unpacking. Requested hangers, which were told would be sent over but were not delivered.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Sonder, Gestion de l’hôtel
Hi Tim, thanks for staying with us. It's great you enjoyed your space. However, we apologize for the inconvenience regarding the lack of natural light and the absence of hangers and a dresser. Your feedback is valuable to us, and we'll relay your thoughts to our team. We hope to host you again and show you a better experience.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Details of gaining entry could be sent by email and text message
par un voyageur
sharp decline
Publié le 21 févr. 2024 sur HotelsThis is my 4th time staying with Sonder (3rd at this property) and the contrast with the previous stays was surprising. The unit itself was clean but the walls were extremely scuffed and shaby looking, really needed a fresh coast of paint. The kitchen stool cushions were also stained/food residue. The common hallways smelled like garbage. Though not immediately apparent, throughout our 3 nights we noticed an increasing cigarette smoke smell, particularly in the bathroom when the vent was on. Lastly, we'd planned to use the pool during our stay but found it very unclean looking with a lot of debris. There's been a sharp decline in the upkeep of this property, it's very disappointing as it previously was a favorite location.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I liked the modern furnishings and the size of the unit.
