Note fondée sur 701 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Customer Service, Gestion de l’hôtel
Sophie, it's wonderful to see your five-star rating of Sonesta ES Suites Tempe. Our team is thrilled to know that your stay was satisfactory. We sincerely appreciate your feedback and hope to welcome you back soon for another pleasant experience.
par un voyageur
Publié le 25 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 avr. 2022 par GM, Gestion de l’hôtel
Dear Gilles
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Jake Romero
General Manager
Sonesta ES Suites Tempe
par un voyageur de PARIS
TRES SYMPA
Publié le 15 avr. 2018 sur Expedia
Pour : L EMPLACEMENT
Contre : CELA DEPEND DES EQUIPES A L ACCUEIL MAIS UN SOURIRE NE SERAIT PAS DE TROP.
Emplacement : JARDIN BOTANIQUE
SCOTTSDALE (VILLE TRES VIVANTE ET TRES AGREABLE)
HOTEL TRES SYMPA PROCHE DE L AEROPORT ET DES COMMERCES (WHOLEFOODS-MALLS...) ACCUEIL CORDIAL DE L EQUIPE, SURTOUT TOETU LORS DE NOTRE ARRIVEE.
PETIT DEJEUNER REPETITIF MAIS BIEN PRATIQUE.
A 30 MINUTES DE SCOTTSDALE
A DEUX HEURES DE SEDONA OU TUCSON.
par un voyageur
Publié le 9 mai 2024
Nice rooms, but room was not checked( no bath soap, kitchen light did not work)
Commentaires de Gestion de l’hôtel
10 mai 2024 par Customer Service, Gestion de l’hôtel
Rajiv, thank you for taking the time to share your feedback. We're sorry to hear that there were a few oversights in your room. Our goal at the hotel is to provide a seamless stay experience, and it appears we fell short this time. We appreciate your comments, as they give us the opportunity to improve. We hope we can deliver a more satisfactory experience on your next visit.
par un voyageur
Publié le 25 avr. 2024
the property is nice . Has nice pool. rooms were big. But staff was not friendly. The night time girl was nice an helpful but the breakfast staff not friendly. An over heard several people including myself being charged late fees when no one told you up front.
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Customer Service, Gestion de l’hôtel
Dawn, we appreciate your feedback and we're glad you enjoyed the spaciousness of our rooms and our pool at Sonesta ES Suites Tempe. We're disappointed to hear not all of our team members met your expectation - exceptional service is something we strive for. For information regarding fees, we aim to be transparent, so we'll certainly review our ways of communication to ensure clarity. We hope that you would consider staying with us again in the future, as we work on improving our guest experience.
par un voyageur de Sammamish
Publié le 15 mars 2024 sur Expedia
There was no housekeeping for the entirety of my stay of 5 days. The trash was not taken out nor my towels/toiletries refreshed. Spoke to the front desk too but each time the simply apologized and ignored my request.
I choose this hotel as breakfast was included, however for half of my stay they were out of breakfast 30 mins prior to end time. Even coffee/creamer was not refilled citing machine is not working.
I spotted multiple cockroaches in the kitchen area during my stay. My socks soiled as I walk across the carpet. I did not have a pleasant stay and do NOT recommend this hotel.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Sonesta ES Tempe, Gestion de l’hôtel
Hello, We are so sorry to hear that your stay was less than satisfactory, however thank you for providing this feedback and we will be sure to share with the team. Thank you!
par un voyageur
Publié le 15 mars 2024 sur Expedia
Loved that the mall was a walking distance. Everything inside the room was great besides the pull out couch! Was unexpectedly dirty but other two beds were perfect!
Commentaires de Gestion de l’hôtel
16 mars 2024 par Customer Service, Gestion de l’hôtel
Alia, it's pleasing to hear that you found the close proximity of Sonesta ES Suites Tempe to the mall convenient. We're glad to know you were pleased with many aspects of your room, but concerned to hear about the pull-out couch. Rest assured, we are committed to improving all aspects of our guest experience. Your generous rating is truly appreciated and we hope to welcome you back soon, ensuring an even better visit next time.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Customer Service, Gestion de l’hôtel
Anthony, it's simply wonderful to hear you had an excellent stay at Sonesta ES Suites Tempe. We sincerely thank you for your high rating. We aim to provide the best for our guests and it's rewarding to see when we've hit the mark. We're eagerly awaiting your next visit.
par un voyageur
Publié le 14 mars 2024 sur Expedia
It was fine for what we needed. Room was big but floors sticky. Staff was great! Breakfast was so so.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Customer Service, Gestion de l’hôtel
Elizabeth, it's delightful knowing your stay at Sonesta ES Suites Tempe met your needs. It's commendable that you found our team members excellent and enjoyed the spacious quarters. Nevertheless, we regret any shortcomings you experienced with the room's cleanliness and the breakfast. Please be assured we will address your observations for improvement. We hope to have another opportunity to give you a better experience in the future.
par un voyageur
Publié le 12 mars 2024 sur Expedia
We wre there 21 days and only had the place cleaned once. We were told at checkin that if we requested a cleaning it would be done the next day, never happened.
Breakfast was supposed to be provided. On several days there was no bread for toast, no milk for cereal and no forks to eat with. If you questioned it they said they were out. There was a large grocery store just down the road.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Customer Service, Gestion de l’hôtel
Sonia, it's evident from your feedback that your stay did not align with our standard of service. We wholeheartedly apologize for the inconveniences you faced regarding the room cleaning and breakfast amenities. Assurances that specific services would be provided should be fulfilled - we regret this was not your experience. Your observations provide us with valuable insights that will help us to enhance our future guest experience. We hope to have the opportunity to better serve you in the future.
