Note fondée sur 768 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel très correct avec une laverie pratique
Publié le 14 mai 2023 sur HotelsCet hotel a été l'occasion de faire une grosse lessive+ sèche linge en milieu d un road trip aux USA. Il faut reserver son créneau horaire de 2h à l'accueil. Personnel très agréable.
Hotel globalement bien tenu.
Commentaires de Gestion de l’hôtel
14 mai 2023 par Steven Choukalas, Gestion de l’hôtel
Thank you for the 10!!! Happy we were able to help you with your laundry. See you soon!
par un voyageur
Publié le 8 juin 2021 sur Expedia
J'ai vraiment apprécié la gentillesse du personnel. Je suis resté une nuit au lieu de et ça n'a posé aucun problème. Au contraire ils m'ont aidée.
Commentaires de Gestion de l’hôtel
21 oct. 2022 par Steven Choukalas, Gestion de l’hôtel
We are happy to help. Thank you.
par un voyageur
Publié le 8 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2019 par Aeryn O., Gestion de l’hôtel
Sorry that we did not meet your expectations, I hope you spoke with our front office and let us know the issue and that we were able to address and correct it right away for you.
par un voyageur
Publié le 29 avr. 2024
Commentaires de Gestion de l’hôtel
19 mai 2024 par Customer Service, Gestion de l’hôtel
Nicole, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
par un voyageur de PEORIA
Publié le 3 mars 2024 sur Expedia
Accepted pets but dirty, door keys not opening doors, back of hotel in park area had homeless living.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Customer Service, Gestion de l’hôtel
Susan, we appreciate you bringing these concerns to light. We acknowledge that cleanliness is paramount, and issues with room access should never occur. Also, guest safety is our top priority and we always aim to ensure a secure environment, although we have no control outside the property. Your report is valuable and will be shared with our team members to enhance our services. We hope we will have another opportunity to better your experience.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Friendly and helpful staff! The suite was roomy and comfy. Loved that they have a coffee maker in the room and lots of fridge space with built in ice maker. The property is near a freeway and next to property that has tall, bright lights. But, curtains were pretty good in blocking out any light, so this is just more a heads up for anyone who likes sleeping with the window open.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Customer Service, Gestion de l’hôtel
Leiza, it's wonderful to hear about your pleasant stay at Sonesta Simply Suites Phoenix Glendale. Our team members strive to offer the utmost hospitality and we are happy they delivered. It is also satisfying to know you enjoyed the spacious suite and handy amenities such as the coffee maker and refrigerator. Your helpful tip about the proximity to the freeway and lights for light-sensitive sleepers is appreciated. We look forward to welcoming you again for another comfortable visit!
par un voyageur
Publié le 2 mars 2024
Commentaires de Gestion de l’hôtel
22 mars 2024 par Customer Service, Gestion de l’hôtel
James, thank you for the positive rating of your stay at Sonesta Simply Suites Phoenix Glendale. We're pleased you found your visit satisfying and we look forward to welcoming you again in the near future.
par un voyageur
Publié le 1 mars 2024 sur Expedia
We really enjoyed the city park right out the back door. We walked over there quite often.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Service, Gestion de l’hôtel
Bruce, it's wonderful to know that you made the most out of your stay at Sonesta Simply Suites Phoenix Glendale. It sounds like the proximity to the city park added an enjoyable touch to your visit. We hope that your walks there were refreshing. We look forward to hosting you again in the future.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Very nice staff
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
George, it is wonderful to hear you found the team members at Sonesta Simply Suites Phoenix Glendale to be so pleasant. We always strive to deliver top-notch service to our guests. Thanks for your great review!
par un voyageur
Poor cleanliness
Publié le 27 févr. 2024 sur HotelsStaff was great and friendly, however the overall cleanliness was awful! Hairs, toothpicks, even boogers stuck on the walls.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
It disheartens us to hear your experience did not live up to expectations. While we're glad to hear that our team members left a positive impression, we sincerely apologize for any cleanliness issues you encountered. We aim for our hotel to be a clean and comfortable place for all and will certainly review and address these matters. We appreciate your feedback and hope you'll consider giving us another opportunity to serve you better in the future.
