Note fondée sur 986 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 déc. 2023 sur Expedia
Tres pres du stade de football à un prix raisonnable
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Customer Care Team, Gestion de l’hôtel
Dear guest, Thank you for reviewing your stay at Tru By Hilton Glendale and leaving us a positive rating. We really appreciate it. We are glad you found our price reasonable, and it's great to know that our location was convenient for you. We also hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your complete satisfaction is our top priority, and your insights are crucial in helping us achieve our goal. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team
par un voyageur de YUMA
Publié le 5 mai 2024
Easy to get to and great customer service
Commentaires de Gestion de l’hôtel
7 mai 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for taking a moment to review your experience at Tru By Hilton Glendale and awarding us a perfect 5/5 rating, Pedro! It is always a pleasure to see that our guests left 100% satisfied, and we are delighted to know that our easy accessibility and great customer service were highlights of your visit. As we hold ourselves to exemplary service standards, it's most rewarding to hear you received excellent customer service during your stay - thanks so much for acknowledging our service and sharing the word about us! We are grateful for the opportunity to serve you on this visit and look forward to hosting you again soon. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team
par un voyageur
Publié le 24 avr. 2024
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 23 avr. 2024
Commentaires de Gestion de l’hôtel
14 mai 2024 par Customer Care Team, Gestion de l’hôtel
Hi Sung, We appreciate that you have taken a moment to review your experience and regret to learn that your recent visit did not meet your expectations, as reflected in your rating of our hotel. We apologize for any disappointment with the accommodation, and we would like to know more about your issues so we may take corrective measures to make things right for you in the future. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Best Regards,Tru By Hilton GlendaleGuest Experience Team
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 5 mars 2024 sur Expedia
I thoroughly enjoyed staying at this hotel. It was my first time at a Tru by Hilton hotel and I was genuinely surprised at how nice it was for the price I paid at the time. Extremely great customer service, clean room, and good amenities. Beautiful view of the State Farm Stadium, many shops within walking distance, many restaurants and food within walking distance. Tesla Superchargers nearby created convenience for myself. Overall just a great experience.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Care Team, Gestion de l’hôtel
Wow, we are blown away by your review, Ethan - thank you so much for your glowing comments and the perfect 5/5 rating! We are so pleased that you had such an enjoyable experience at Tru By Hilton Glendale, and it's a delight to hear that your first TRU experience at our hotel was nothing less than exceptional. Thank you for giving us the opportunity to serve you. We are thrilled that our clean room, functional amenities, convenient location, and great customer service were all highlights of your visit, and the information you've provided will be useful for travelers considering a stay with us. At our hotel, it is our goal to make you feel comfortable and to ensure your stay is worth the price you paid, and we are gratified that your stay was no exception. Your satisfaction is what drives us, and we can't wait to see you again soon so we can share another wonderful experience with you at our hotel in Glendale. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur de Rolling Hills Estates
Publié le 3 mars 2024 sur Expedia
Check in was super speedy and love the little baseball “Spring Training” welcome gift bag-a wonderful touch. Thank you!
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Julie, We are always pleased to receive feedback from our guests in relation to their stays at Tru By Hilton Glendale, and we are delighted with your rating and comments - thank you! We are happy to know that you had a quick check-in experience, and it's truly gratifying to hear that you appreciated the welcome gift bag and thought it was a wonderful touch - thank you so much for your kind words. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another 5-star experience with you at our hotel in Glendale. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team
par un voyageur de FUllerton
Publié le 2 mars 2024 sur Expedia
very average hotel in an excellent location
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Hi Bruce, Thank you for staying with us on this journey and sharing your perspective on our hotel. While we are glad you appreciated our hotel's excellent location, walkable to both the Westgate Entertainment District and State Farm Stadium, and just a mile off Loop 101, we regret that you did not experience the same level of satisfaction with our accommodations. As we strive to exceed our guests' expectations in all aspects, we'd love to hear more details about your stay so we can identify areas for improvement and make your next visit more enjoyable. We hope for a chance to host you again soon so we can share a more positive experience with you in the future. Thank you for your business and your feedback. We appreciate both.Best Regards,Tru By Hilton GlendaleGuest Experience Team
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for staying at Tru By Hilton Glendale and awarding us a perfect score, Jeremy! Your 10/10 rating fills us with joy! Your complete satisfaction is our biggest compliment, and your feedback motivates us to continue working hard to deliver exceptional products/services for superior guest experiences. We can't wait to host you again and share another outstanding experience with you at our hotel in Glendale. Thank you for choosing us. Safe travels!Best Regards,Tru By Hilton GlendaleGuest Experience Team
