Ratings based on 38 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
5.0 Room comfort
5.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Expedia
friendly staff
Comment from Hotel Management
Mar. 4, 2024 by General Manager, Hotel Management
Dear yeol,Thank you for your kind comment about your experience at Regent Phu Quoc. We are thrilled to hear that our team provided you with a fantastic experience through their friendly hospitality.We are committed to consistently delivering impeccable experiences for our guests, and your feedback encourages us to continue striving for excellence.Thank you once again for your review, and we look forward to welcoming you back in the near future.Warm Regards,Sriram KailasamGeneral Manager
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by General Manager, Hotel Management
Dear Navila,Thank you for your positive review of Regent Phu Quoc. We are delighted to learn you had a wonderful time with us. We look forward to welcoming you back shortly. Warm Regards, Sriram KailasamGeneral Manager
by A traveller
We loved our Vietnamese stay
Posted Jan. 27, 2024 on HotelsA wonderful experience filled with warm, exemplary staff who make it almost “their duty” to ensure our stay was comfortable. From Vy on BBQ beachfront night, to Thuan running the water sports club; from Minh, Kevin and Nancy in Rice Market, to Dora managing affairs in F&B, no task was too much and they all had a can-do attitude which makes it such a luxurious stay.
Comment from Hotel Management
Jan. 29, 2024 by General Manager, Hotel Management
Dear Gentle,Thank you for taking the time to share your heartfelt feedback about your experience at Regent Phu Quoc. We are thrilled to hear that you had an exceptional stay and that our colleagues provided you with warm hospitality.Your kind recognition of specific team members who made your stay memorable is greatly appreciated. We will make sure to pass on your compliments to Ms. Vy, Assistant Ocean Club Manager, Mr. Thuan, our Water Sport Specialist, Mr. Minh, Mr. Kevin, and Ms. Nancy at Rice Market, as well as Mr. Dora, our Assistant Director of Food & Beverage. Your feedback will serve as a great motivation for our team to continue delivering flawless service for all our guests.Once again, we appreciate your kind words, and we eagerly look forward to welcoming you back in the near future for another unforgettable stay.Warm Regards,Sriram KailasamGeneral Manager
by A traveller from Milpitas
Posted Dec. 6, 2023 on Expedia
Comment from Hotel Management
Dec. 8, 2023 by General Manager, Hotel Management
Dear Lan,We are sorry to hear about your unpleasant experience regarding handling your lost item. Please be informed that our management team will personally contact you to sort out your concern.We look forward to hearing from you soon.Warm Regards,Sriram KailasamGeneral Manager
by A traveller
Posted Oct. 1, 2023 on Expedia
Comment from Hotel Management
Oct. 31, 2023 by General Manager, Hotel Management
Dear Riae Kang,Thank you for your review to Regent Phu Quoc. We are delighted to know that you had great time with us. We look forward to welcoming you back in the near future.Warm Regards,Sriram KailasamGeneral Manager
by A traveller
Posted Sep. 22, 2023 on Expedia
Perfect for rehab
Comment from Hotel Management
Sep. 22, 2023 by General Manager, Hotel Management
Dear Elvis Chak hang,Thank you for your kind comment to Regent Phu Quoc. We are delighted to learn that you had great stay with us. We do hope there is another opportunity to welcome you back in the near future.Warm Regards,Sriram KailasamGeneral Manager
by A traveller
Posted Sep. 14, 2023 on Expedia
This is a six star resort. I am now in saigon at a top hotel and compared to the regent it us a two star hotel. There isnt enough room to describe how luxurious this place is. To all my palm beac people and people if tge upper east side font waste your time in saigon. As a matter of fact i have stated at the best hotels in new york and they dont compare. The concierge Mai saved me. I didnt have a visa she got me one. I missed a leg of my flight and singapore airlines canceled the whole trip. They wanted to sell my seats back to me for 6000 dollars. Mai got my seats for free. Lastly i forgot to put my middle name on my ticket from phu quoc and vietnam airlines wasnt going to let me on the plane. Mai fixed it. The villa is at least 2500 square feet. They clean the room twice a day. I could go on and on. Impromise that anybody who is used to luxury should come here.
Comment from Hotel Management
Sep. 15, 2023 by General Manager, Hotel Management
Dear Mr. John,Thank you for sharing your thoughtful feedback regarding your recent stay at Regent Phu Quoc. We are delighted to receive such high praise for our service and facilities. Your kind words to Ms. Mai, our Concierge Agent, demonstrate a genuine commitment to addressing and resolving any guest concerns. Your recognition will serve as great inspiration for our entire team to continue delivering exceptional and caring hospitality.We sincerely appreciate your warm compliments and are eager to welcome you back to Regent Phu Quoc in the near future. Your positive feedback is invaluable for improving our guests' experience.Thank you again for your patronage. Please do not hesitate to contact us if you require anything further.Best regards,Sriram KailasamGeneral Manager
by A traveller
Posted Feb. 20, 2023 on Expedia
Regent is a beautiful resort. Spectacular views and top notch services. We are happy with our time there. All staff’s are friendly and helpful. We feel comfortable like a home and we enjoyed our peace time there. We would love to come back next time.
Comment from Hotel Management
Feb. 20, 2023 by General Manager, Hotel Management
Dear My,Thank you for your review.It is a pleasure hearing that you had an enjoyable time with us, especially over the course of the stay, you had a chance to try most of our facilities.We do hope to have the opportunity to welcome you back to the Regent Phu Quoc in the future and hope that other visitors will find your review inspiring! Sincerely,Sriram KailasamGeneral Manager
by A traveller
Absolute luxury
Posted Feb. 6, 2023 on HotelsRegent is brand new and in immaculate condition. the service is world class, as was everything else. Food, spa, drinks, the room. It all blew our minds. We spent 400.00 Canadian dollars on a ocean view room, but it felt like a 1200.00/night experience. Every detail was carefully considered and it did not go unnoticed.
I cannot say enough about the service. The staff are so attentive and considerate.
And the breakfast! It was included in our stay, but worth at least 100usd just to experience.
Comment from Hotel Management
Feb. 9, 2023 by General Manager, Hotel Management
Dear Nathan,Thank you for your review.It is a pleasure hearing that you had an enjoyable time with us, especially over the course of the stay, you had a chance to try most of our facilities.We do hope to have the opportunity to welcome you back to the Regent Phu Quoc in the future and hope that other visitors will find your review inspiring! Sincerely,Sriram KailasamGeneral Manager
by A traveller
Posted Jan. 7, 2023 on Expedia
Comment from Hotel Management
Mar. 7, 2023 by General Manager, Hotel Management
Dear Matthew, Thank you for taking your time to write this review. I am terribly disappointed to learn that your stay with us didn’t meet your expectations.Once again thank you for sharing your feedback with us, in Regent Phu Quoc, we are always striving to improve the guest experience and your comments are very valuable to us.Please feel free to contact resort if you have any further feedback you would like to share with us.Sincerely,Sriram KaliasamGeneral Manager
