Ratings based on 826 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 10, 2024
by A traveller from HORSEHEADS
Posted Apr. 28, 2024
The staff are very friendly and helpful.
Comment from Hotel Management
Apr. 29, 2024 by GM, Hotel Management
Dear TIMOTHY, We love receiving compliments, but it just makes our day when they're about our staff! Our team works tirelessly to ensure you have the best possible experience at our hotel. Your review means a lot to us, and we're so grateful for your kind words. We hope to have the pleasure of hosting you again soon! Best, Adam Poirier, GM
by A traveller
Posted Apr. 14, 2024
We loved everything with Homewood suites! Travelocity was the problem! NO CHECK OUT bill even available at 6pm at night when we checked out at 10am!
Comment from Hotel Management
Apr. 15, 2024 by GM, Hotel Management
Dear Dawn, Nothing but positives regarding your experience at our Homewood Suites? Fantastic! We can't thank you enough for your patronage and kind review. We enjoyed hosting you and hope you will come back soon! Best, Adam Poirier, GM
by A traveller from Redford
Posted Mar. 23, 2024
Comment from Hotel Management
Apr. 15, 2024 by GM, Hotel Management
Dear Christopher, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Adam Poirier, GM
by A traveller from Canton
Posted Mar. 3, 2024 on Expedia
Great stay. Clean. Good price. Nice area.
Comment from Hotel Management
Mar. 3, 2024 by GM, Hotel Management
Dear Nicole, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Adam Poirier GM
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by GM, Hotel Management
Dear Peter, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Adam Poirier, GM
by A traveller
Posted Feb. 28, 2024 on Expedia
I liked the location the staff was friendly. We did like the look of the room. But when we decided to go to bed we noticed the sheets were dirty. There was looked to be some makeup on them and because of the time of night we didn't feel like making a stink and have to switch rooms so we ended up sleeping on top of the covers. Also the bathroom wasn't the cleanest and the sink didn't drain. It is also very loud you could hear people running around all night and if the people on the floor above us or around us flushed their toilet you could here it. I'm sure that has to do with the age of the building there is much they can probably do for that. I figured I was going to say something if they asked me how my stay was when I checked out but they didn't so I just let it go. I know this kinda falls on me for not saying something but we were tired and just wanted to sleep because we were leaving early in the morning.
Comment from Hotel Management
Mar. 8, 2024 by GM, Hotel Management
Dear David, We are so pleased that our location and friendly staff members were the enjoyment of your stay, yet we regret that we did not exceed your expectations. I apologize for our cleanliness oversights and that noise pollution interrupted the comfort of your stay. Thank you for providing us with valuable feedback, and we hope to welcome you for a flawless experience should your travels bring you back to our area. Sincerely, Adam Poirier GM
by A traveller
Posted Feb. 27, 2024 on Expedia
Staff were excellent
Comment from Hotel Management
Feb. 28, 2024 by GM, Hotel Management
Dear Kendra, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our staff to be top-notch! We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Adam Poirier, GM
by A traveller
Posted Feb. 27, 2024 on Hotels
Wonderful rooms! Catering below average
Comment from Hotel Management
Feb. 27, 2024 by GM, Hotel Management
Dear Anonymous, Thanks for taking the time to review your experience. It’s encouraging to know you enjoyed our relaxing accommodations. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. I have noted your feedback and hope to host you again on a return visit. Best, Adam Poirier, GM
by A traveller
Posted Feb. 27, 2024 on Expedia
Very clean & pleasant
Comment from Hotel Management
Feb. 27, 2024 by GM, Hotel Management
Dear Rosa, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping team. Hosting you was our pleasure and we hope to do so again soon. Best, Adam Poirier, GM
