Ratings based on 939 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 26, 2024
Property in REAL BIG need of updating and repairs. Room ok, dated and dingy. Beds sag in the middle, door lock keeps sticking, remote missing battery cover, drawer missing pull, windows very dirty, overall Property looks/feels dingy. Pool area had ants. Got what i paid for, not ever again.
by A traveller from Gardiner
Posted Apr. 22, 2024
Friendly staff.
Comment from Hotel Management
Apr. 26, 2024 by Kevin, Hotel Management
Dear Shirley,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job serving you. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. It is so nice to hear your encouraging comments about our amazing staff here at the La Quinta Inn & Suites in Plattsburgh, NY. We truly pride ourselves on our service and I am thrilled to hear that our staff tried to go above and beyond to accommodate all of your needs. I will be sure to share this positive feedback with them and I'm sure they will all be very appreciative.Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out. Please know that I care and that we truly appreciate you as a guest of ours. Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites
by A traveller
Posted Feb. 28, 2024 on Expedia
Our first room was dated,musty and drain was backed up they offered to change rooms we took it and this room was cleaner when we arrived they told us the jacuzzi was not working and area near pool under construction offered to give us a cancellation however booked through Expedia could of offered us a voucher or free night but nothing doing kinda booked for the jacuzzi was unaware it was not working til arrived
Comment from Hotel Management
Mar. 10, 2024 by Kevin, Hotel Management
Dear Glen, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate you staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We also appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. I am the new General Manager here at La Quinta Inn & Suites in Plattsburgh, NY and I am going to do everything in my power to help improve my guests' experiences and provide the highest caliber of service that we possibly can. Please know that I care and that we truly appreciate you as a guest of ours. We value the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites
by A traveller
Posted Feb. 27, 2024 on Expedia
Room was clean but bathroom tub took a while to drain. Pool was open but hot tub was not available. Beds are comfy. Breakfast was okay nothing fantastic. Few choices such as scrambled eggs, sausages, waffles, bagels, cereal. Juice was watered down and would of liked yogurt and more variety of pastries but it came with the cost of the hotel whoch was resonable. All in all a good stay
Comment from Hotel Management
Mar. 10, 2024 by Kevin, Hotel Management
Dear Mandy,,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY and for taking the time to review our property on Expedia. It is nice to see that you enjoyed your stay here with us for the most part and that you had pleasant interactions with all of our amazing staff members here. Please know that I have addressed your concerns regarding the bath tub and hot tub with my maintenance team and we are currently working on a solution. Thank you very much for bringing this issue to our attention. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out.Respectfully yours,Kevin MurnaneGeneral Manager
by A traveller
Posted Feb. 25, 2024 on Expedia
Hot tub wasn’t working and water was dirty bed sheet and blankets where dirty asked for new ones to put on and was still stain and dirty
Comment from Hotel Management
Feb. 25, 2024 by Kevin, Hotel Management
Dear Rebecca,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate you staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We also appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. I am the new General Manager here at La Quinta Inn & Suites in Plattsburgh, NY and I am going to do everything in my power to help improve my guests' experiences and provide the highest caliber of service that we possibly can. Please know that I care and that we truly appreciate you as a guest of ours. We value the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Apr. 22, 2024 by Kevin, Hotel Management
Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin MurnaneGeneral Manager
by A traveller
la quinta in plattsburgh
Posted Feb. 22, 2024 on Hotelsthe hotel was nice and very clean. staff was helpful and polite. pool and hot tub were lovely. room was spacious and clean. only complaint was the elevator seemed a bit old and in need of TLC. overall stay was great and will be staying here again
Comment from Hotel Management
Feb. 23, 2024 by Kevin, Hotel Management
Dear Sir or Madam, Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job serving you. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. It is so nice to hear your encouraging comments about our amazing staff here at the La Quinta Inn & Suites in Plattsburgh, NY. We truly pride ourselves on our service and I am thrilled to hear that our staff tried to go above and beyond to accommodate all of your needs. I will be sure to share this positive feedback with them and I'm sure they will all be very appreciative.Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out. Please know that I care and that we truly appreciate you as a guest of ours. Respectfully yours,Kevin MurnaneGeneral Manager
by A traveller
Posted Feb. 19, 2024 on Expedia
Without cleaning service in the rooms, I reported on multiple occasions that the shower accumulated water and did not drain and the response was that personnel would be sent to repair the damage, which never arrived, just as I never saw the sheets or towels changed in the room. Breakfast is offered but I have seen better quality in Cuban hotels...
Comment from Hotel Management
Feb. 23, 2024 by Kevin, Hotel Management
Dear Guillermo, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I completely understand your frustrations and I will be the first person to extend a sincere apology. We are experiencing serious staffing issues and a lack of maintenance and housekeeping staff is right at the top of that list. There is no excuse for the issues that you encountered and I assure you that I will address these specifically with the team members that can help me get them under control. We will improve and we take your feedback very seriously. Please know that you can always contact me directly to talk about your concerns. I am aware of our shortcomings in this department and am trying to do my best to build a solid team for our future.Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to reach out to me directly. I am the new General Manager here at La Quinta Inn & Suites in Plattsburgh, NY and I am going to do everything in my power to help improve my guests' experiences and provide the highest caliber of service that we possibly can. Please know that I care and that we truly appreciate you as a guest of ours.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Respectfully yours,Kevin Murnane General ManagerLa Quinta Inn & Suites
by A traveller
Posted Feb. 18, 2024 on Hotels
The elevator was old and very slow. The internet didn’t work. Had to wait more then five minutes before I was helped because no one was at desk. TV was too small.
Comment from Hotel Management
Feb. 19, 2024 by Kevin, Hotel Management
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Plattsburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate you staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. We also appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do a better job. Thank you for taking the time to give us some feedback from your stay and please know that I will share this feedback with my team and use it as a means for us to improve. I am the new General Manager here at La Quinta Inn & Suites in Plattsburgh, NY and I am going to do everything in my power to help improve my guests' experiences and provide the highest caliber of service that we possibly can. Please know that I care and that we truly appreciate you as a guest of ours. We value the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Respectfully yours,Kevin MurnaneGeneral ManagerLa Quinta Inn & Suites
by A traveller from Thornhill
Posted Feb. 17, 2024 on Expedia
Great place always LaQuinta is good bet. This one is a bit on the older style but clean and well maintained. The swimming pool open until 11PM
Comment from Hotel Management
Feb. 17, 2024 by Kevin, Hotel Management
Dear Gavrila,Thank you so much for staying with us here at La Quinta Inn & Suites by Wyndham in Plattsburgh, NY. I am so delighted to see that you enjoyed your stay here with us! We appreciate you as a valued guest of ours and sincerely hope that we have the opportunity to serve you again in the near future and show you that we can do an even better job serving you. Thank you for taking the time to review your stay and please know that I will share any feedback with my team and use it as a means for us to improve. Please know that we are here for you and if there is anything that we can do to make your future stay with us more enjoyable please do not hesitate to let us know. Please know that I care and that we truly appreciate you as a guest of ours.Respectfully yours, Kevin Murnane
