Ratings based on 1,271 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Evansville
Posted May 29, 2024
The food options were minimal and times available for food was poor.
by A traveller
Posted May 6, 2024
Staff members at front lobby are very rude
Comment from Hotel Management
May 9, 2024 by Ilse Jordan (Web Relations), Hotel Management
Estimado Alvaro, Al momento de extenderle un cálido saludo, tomo la ocasión para agradecerle por compartir con nosotros sus comentarios anexos.Le agradecemos las observaciones que nos comparte sobre las cuales le prometemos tomar acciones correctivas.Esperamos tener el gusto y el honor de recibirles nuevamente en su casa en la Riviera Maya.Saludos cordiales, Ilse Jordan Web Relations
by A traveller
Posted Apr. 26, 2024
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by Sandos Caracol, Hotel Management
Agradecemos por habernos elegido y nos hubiera gustado conocer sus observaciones a través de este importante medio. ¡Saludos cordiales!
by A traveller
Posted Mar. 4, 2024 on Expedia
Great place for families except booking reservations was impossible we ate at the buffet for every meal except one. But lots of wild life. Pools were great rooms were nice and overall a great stay
Comment from Hotel Management
Mar. 5, 2024 by Sandos Caracol, Hotel Management
We appreciate the time we took to give you your experience and we know we met your expectations. Thank you for your choice at Sandos Caracol.
by A traveller
Posted Mar. 4, 2024 on Expedia
The restaurant reservation service is sadly deficient. More availability would be a big improvement. Accessing the app, and lining up (long lines) for reservations is unreasonable. Also, advising guests on how to do this would be helpful. The A La Carte restaurants are great but seem quite disorganised.
Comment from Hotel Management
Mar. 4, 2024 by Sandos Caracol, Hotel Management
We appreciate your comments, as they help us reinforce and improve different areas.
by A traveller
Posted Mar. 4, 2024 on Expedia
The beach is not swimmable and the dinning was dissapointing. Buffet menu is ok, long lines and wait times. The reservation system for ala carte is ridiculous, hard to get a reservation through the "app" at midnight or stand in long line by sports bar. The grounds are beautiful and we enjoyed the animals and water park the most.
Comment from Hotel Management
Mar. 4, 2024 by Sandos Caracol, Hotel Management
Thank you for sharing your experience and giving your comments, as they help us improve different areas and provide a better service.
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Sandos Caracol, Hotel Management
Agradecemos el tiempo que dedico a dar su puntuación y saber que cumplimos con sus espectativas. Gracias por su elección en Sandos Caracol.
by A traveller
Posted Mar. 3, 2024 on Expedia
Food was ok but not great. I didn’t stave during the week but options were limited. Otherwise a very nice trip.
Comment from Hotel Management
Mar. 4, 2024 by Sandos Caracol, Hotel Management
Thank you for sharing your experience and knowing that I enjoyed this wonderful hotel.
by A traveller
Posted Feb. 29, 2024 on Expedia
Beautiful property but the food and booking a La carte was awful
Comment from Hotel Management
Mar. 1, 2024 by Sandos Caracol, Hotel Management
We appreciate you sharing your experience and we will reinforce the areas to provide a better service.
