Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Chouette étape
Publié le 14 août 2022 sur HotelsNous avons passé une nuit sur la route de Yosemite dans cet hôtel où nous avions déjà fait un arrêt lors d’un précédent séjour. Les chambres sont un peu vieillottes mais propres et raisonnablement confortables. Le gros point positif est le magnifique jardin et la piscine. J’avais lu des commentaires négatifs sur le check-in dans d’autres commentaires mais ça c’est très bien passé pour nous. Autre point intéressant : le grand Outlet de Livermore est tout près.
Commentaires de Gestion de l’hôtel
15 août 2022 par Four Points by Sheraton Pleasanton, Gestion de l’hôtel
Merci d'avoir fourni des commentaires!
par un voyageur
Publié le 18 avr. 2024
I’m not going to lie I was really close to cancel my hotel reservation because of all the bad reviews. I was traveling from Texas and I was thinking what in the world am I walking into?! But I said if it’s as bad as the reviews I’ll check out and find something else. Let me tell you about my experience. I was greeted nicely with no issues. I took a drive around the hotel to check out the construction everyone mentioned and I didn’t see anything. I went in to my designated room and it was clean, smelled good. I always miss my bed when I’m out of town but their kings size beds were comfy, fluffy pillows and sheets. My view out of my window was directly to the pool. The restroom was clean. I had no issues at all whatsoever. I hope my review helps others to not run to another hotel. Also there is a lot of restaurant and a country club near by.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mars 2024 par Fourpoints, Gestion de l’hôtel
Hello Shawn,Thank you for taking time to share your experience with us at the Four Points Pleasanton. During your stay if you feel we are lacking in any area to make your stay a memorable one, please reach out so we can take care of any issues for you as soon as possible. We apologies for any inconvenience you may have experienced. If you do find yourself in the are again, we would like to give you a memorable experience!We hope to welcome you again soon.
par un voyageur de San Jose
Publié le 10 mars 2024 sur Expedia
Excellent stay
Commentaires de Gestion de l’hôtel
23 mars 2024 par Fourpoints, Gestion de l’hôtel
Hello Marian,Thank you for sharing your experience with us at Four Points Pleasanton! We share the positive feedback with our whole team as a way to encourage to keep up the good work when also trying to provide a memorable stay for our guest. We hope to see you again when you find yourself in the area!
par un voyageur
Publié le 9 mars 2024 sur Expedia
The property was getting a face lift. No breadfast!!!
Commentaires de Gestion de l’hôtel
23 mars 2024 par Fourpoints, Gestion de l’hôtel
Hello Kandra,Thank you for taking time to share your experience with us at the Four Points Pleasanton. We are trying to finish up the renovations in our restaurant as soon as we can so that way our guest can have the best experience possible. If you do find yourself in the are again, we would like to give you a memorable experience!We hope to welcome you again soon.
par un voyageur
Needs refreshing.
Publié le 8 mars 2024 sur HotelsHotel is being rehabbed. Only every day room service. Not informed. It is run down but my room was new. It was fine. Good location.
Commentaires de Gestion de l’hôtel
23 mars 2024 par Fourpoints, Gestion de l’hôtel
Hello James,Thank you for taking time to share your experience with us at the Four Points Pleasanton. Our apologies on not being informed for the every other room service. We are also currently renovating to give our guest an enjoyable experience. We apologies for any inconvenience you may have experienced. If you do find yourself in the are again, we would like to give you a memorable stay!We hope to welcome you again soon.
par un voyageur
Publié le 8 mars 2024 sur Hotels
It was a nice view. Everything was good. But I had an alleged reaction to the bedsheets and blankets.
Commentaires de Gestion de l’hôtel
23 mars 2024 par Fourpoints, Gestion de l’hôtel
Hello Victoria, Thank you for taking time to share your experience with us at Four Points Pleasanton. I am sorry to hear about your reaction! In the future if you are able to reach out before hand and request feather free room, we can accommodate that for you if that would help. Again my apologies for any inconvenience you might have experienced.
par un voyageur
Publié le 7 mars 2024 sur Hotels
Another great stay, this place is always clean and comfortable, the service at the front desk was great this time around, they are making improvements so there has been construction going on so you mite have to take different routes to get your room but it stops early enough to not bother me, over all a 9 because of the construction
Commentaires de Gestion de l’hôtel
23 mars 2024 par Fourpoints, Gestion de l’hôtel
Hello Fernando,Thank you for taking time to send such kind words! I have shared this message with the whole team as a way to encourage the staff to keep providing excellent service and continue to give our guest a memorable experience. When you find yourself in the are please visit us again soon!
par un voyageur
Publié le 6 mars 2024
It said breakfast included. They were being remodeled and had no breakfast for us.
I would not recommend this hotel until the remodel is complete!
Commentaires de Gestion de l’hôtel
23 mars 2024 par Fourpoints, Gestion de l’hôtel
Hello Tom,Thank you for taking time to share your experience with us at the Four Points Pleasanton. We apologies for any inconvenience you may have experienced. If you do find yourself in the are again, we would like to give you a memorable experience! Especially once our restaurant renovations are complete. We hope to welcome you again soon.
par un voyageur
Publié le 5 mars 2024 sur Expedia
