Ratings based on 203 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Expedia
It is a grad hotel Soviet style closed to the old historical centre of the city. It is part of a huge casino with most guests coming for gambling. It is conveniently positioned. Rooms are of a good sized but outdated, tied, not fit with enough electric points for charging you phone or a tablet. Instead of a show it was an old style bath. Was not able to use swim g pool. They sell tickets to it to outsiders. It was so busy- no chance to swim. Massages in spa are cheap but you get what you pay for- not great quality. Breakfast not great either . It is clean but smell if cigarets is everywhere. Stuff at the reception do not speak English good enough. Communications were difficult. Still, if comeback to Plovdiv , will stay there for the convenience of the position and good size of the rooms.
Comment from Hotel Management
Apr. 4, 2024 by Reservation Department, Hotel Management
Dear Guest, Thank you so much for sharing your experience. Your feedback helps us improve our product and service for everyone. We are looking forward to see you again!Kind Regards!
by A traveller
Posted Jan. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by Reservation Department, Hotel Management
Dear Guest, Thank you so much for sharing your experience with. Your feedback helps us to improve our service for everyone. Kind Regards!
by A traveller
A perfect place to stay
Posted Aug. 4, 2023 on HotelsVery accomodating staff. Quick check in. Clean and spacious room.
by A traveller
Posted Jun. 27, 2023 on Expedia
The staff were fantastic, but the room was old, the air conditioning fan was loud when turning off and the beds were really low and one had a stained sheet.
by A traveller
Posted Feb. 1, 2023 on Hotels
by A traveller
Posted Dec. 2, 2022 on Expedia
The Victoria restaurant and staff is top notch. The other restaurant is only worth going to for breakfast.
Staff at front desk and both restaurants were really nice and spoke English. I would stay there again. Good location close to a lot of good places
by A traveller from HUNTSVILLE
Posted Nov. 9, 2022 on Expedia
Cool Soviet-era building that is still in good shape, right in the heart of the tourist areas, transportation, restaurants, park, etc., at a great low price.
by A traveller from rutherford
Posted Oct. 24, 2022 on Expedia
Dirty
Comment from Hotel Management
Nov. 7, 2022 by Front Office Manager, Hotel Management
Dear Guest,Thank you very much for taking the time to review our property. Your opinion as well as the feedback from all of our guests is vitally important for us , will update our services and improve the mentioned points. We continuously work on delivering the best service quality to our customers. We sincerely apologies for any inconvenience and hope you will be giving us another chance and returning to our hotel in the future.Best regards,
by A traveller
Posted Jul. 25, 2022 on Hotels
by A traveller
Posted Jul. 23, 2022 on Hotels
