Ratings based on 857 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for taking the time to leave your review. The team will be delighted to see that you enjoyed your stay. We will look forward to welcoming you back to the hotel very soon. Best wishes
by A traveller
Posted Feb. 29, 2024 on Expedia
This is not a brand new hotel but a building with character. Great value for money, a good choice at breakfast, attentive staff.
Clean, warm and hospitable and a convient location for before and after events at the pavilions.
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for taking the time to leave your review. The team will be delighted to see that you enjoyed your stay. We will look forward to welcoming you back to the hotel very soon. Best wishes
by A traveller
Posted Feb. 28, 2024 on Expedia
Very basic in room facilities.
Cleaning staff appear to have little regard for guests.
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for taking the time to leave a review. We are very sorry to see that you didn’t fully enjoy your stay. Please be assured your comments will be discussed and fed back to the team. We strive to provide an enjoyable and efficient service to our guests, if we do not achieve this, we are always collectively disappointed. Thank you again and we hope to be able to welcome you back to the hotel soon. Best wishes
by A traveller
Posted Feb. 26, 2024 on Expedia
Lovely place to stay! Convenient for shopping, sightseeing etc
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for taking the time to leave your review. The team will be delighted to see that you enjoyed your stay. We will look forward to welcoming you back to the hotel very soon. Best wishes
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for taking the time to leave a review. We are very sorry to see that you didn’t fully enjoy your stay. Please be assured your comments will be discussed and fed back to the team. We strive to provide an enjoyable and efficient service to our guests, if we do not achieve this, we are always collectively disappointed. Thank you again and we hope to be able to welcome you back to the hotel soon. Best wishes
by A traveller
Find somewhere else
Posted Feb. 24, 2024 on HotelsOne night stay.
Positives:
Room was a good size.
Negatives:
The 5ft mattress is on a 4ft6 base no idea why;
The cold water tap did not work to start with, then produced hot water, after some time this became cold, about 4-5 minutes.
Badly fitted curtains
Windows dripping with water when curtains pulled
The room I had been allocated faced the Pavilions, which also had 2-3foot external protruding walls either side, this caused a wind tunnel effect which almost drowned out the sound of the cars on the main road 5 floors down.
Whilst I appreciate older buildings have their natural quirks, you heard other people walking around and I made every effort to pad as quietly around the room as possible.
There are signs of covered up damp in the corner, this has been wall papered over.
There is also a lack of useable plug sockets.
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for leaving your review. We are pleased to see that you enjoyed your stay. We have made careful note of your comments and will feed this back to the team. We always strive to provide the very best experience for our much-valued customers. Thank you again for your review. Best wishes
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for taking the time to leave your review. The team will be delighted to see that you enjoyed your stay. We will look forward to welcoming you back to the hotel very soon. Best wishes
by A traveller
Beautiful hotel.
Posted Feb. 18, 2024 on HotelsWe love this hotel we stay there every 8 weeks. It never disappoints. Lovely breakfast.
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for taking the time to leave your review. The team will be delighted to see that you enjoyed your stay. We will look forward to welcoming you back to the hotel very soon. Best wishes
by A traveller
Posted Feb. 16, 2024 on Expedia
Nothing
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for taking the time to leave a review. We are very sorry to see that you didn’t fully enjoy your stay. Please be assured your comments will be discussed and fed back to the team. We strive to provide an enjoyable and efficient service to our guests, if we do not achieve this, we are always collectively disappointed. Thank you again and we hope to be able to welcome you back to the hotel soon. Best wishes
by A traveller
Posted Feb. 15, 2024 on Hotels
Charming old school hotel, very cosy. Breakfast is excellent value.
Comment from Hotel Management
Apr. 8, 2024 by The Duke Team, Hotel Management
Thank you for taking the time to leave your review. The team will be delighted to see that you enjoyed your stay. We will look forward to welcoming you back to the hotel very soon. Best wishes
