Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
5,0 Service et personnel
4,7 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 oct. 2023 sur Expedia
This is a difficult review to write, I really did not want to be negative.
The property is in a fabulous spot, close to all amenities, the quay, ferries, buses, trains. No real need to use your car at all.
On the Expedia website, this property is described as a 3star bed and breakfast. Reviews also mention a simple but lovely breakfast, one of the main reasons for booking.
Unfortunately, they no longer do breakfast.
The shower, despite following instructions failed to reach any kind of warm temperature.
The mattress was in need of replacement, sagging at sides and in the middle, resulting in very poor sleep and us ending our stay a day early.
There were also plumbing issues, however I believe these will be resolved very shortly and Jenny was extremely apologetic.
There is a fridge with wine etc in and an honesty box, which is a nice touch but not something we used.
Overall, this is a great property and great location but needs a bit of TLC.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Jenny, Gestion de l’hôtel
Hi Wendy, we are pleased you thought we had a great property in a great location. We used to be called The Quay Old Town Poole B&B (continental breakfast only), over a year ago we changed our name to Quayside Quarters and offered our accommodation on a ‘Room Only’ basis which was clearly stated on your booking. We have 14 breakfast spots within a 5 minute walk and a further 12 within a 10 minute walk, 6 if which overlook the harbour with morning sun. I have spoken with Expedia regarding being described as 3 Star B&B as I have no control over this description and have been advised that they will contact their technical team to remove it. I was surprised when you said the mattress was uncomfortable as we had not received any previous complaints. So we slept in it for the next two nights as that is the only way to test the comfort. I’m afraid I have to disagree with you at this present time, I told the next two guests that we had had a complaint so I just wanted to ensure that they were happy with their sleep and both said it was fine. I shall however continue to monitor it, as if guests do not sleep well we will not last very long. I’m a bit complexed about the shower as you stayed for 3 nights before departing and did not mention the shower to me at all, are you saying that you put up with cold showers for 3 days? The plumbing issue was unfortunate but rectified straight away, the cause was a toilet roll had been dropped in the loo. Instead of contacting us they tried to flush it away, we do not know which of the two rooms caused this problem. When you left a day early, I contacted you to find out if everything was ok and you said that you did not sleep well so I offered to refund you the last night which you duly accepted. I’m sorry that we did not meet your expectations on this occasion. Kind regards Jenny
par un voyageur
Publié le 16 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Jenny, Gestion de l’hôtel
Hi Karen, you haven't left any comments so we do hope you enjoyed your stay. Kind regards Jenny
par un voyageur
Publié le 9 oct. 2023 sur Expedia
A very clean and well decorated room, everything was as described on website, safe parking and very convenient for Poole Quay and ferry terminal.
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Jenny, Gestion de l’hôtel
Hi Simon, we are so pleased you enjoyed your room and the location. We hope you will stay again when using the ferry. Kind regards Jenny and Paul
par un voyageur
Lovely property, great location.
Publié le 5 juin 2023 sur HotelsIdeal base for exploring Poole and the surrounding area. Property is lovely in a very quiet area but just a very short walk to the quayside and lots of bars and restaurants. Jenny is very helpful and supplied a very well stocked honesty bar. Also provided lots of information based on her extensive local knowledge.
Commentaires de Gestion de l’hôtel
27 juin 2023 par Jenny, Gestion de l’hôtel
Hi Lesley, we are so pleased you enjoyed your stay and the location. Kindest regards Jenny
par un voyageur
An excellent stay.
Publié le 29 mai 2023 sur HotelsThis is a fantastic place to stay if you want to spen some time exploring Poole. It is just a couple of minutes walk from the quayside - far enough away for it to be quiet and peaceful but close enough to feel a part of everything. The room itself is fairly small but very well organised and appointed. The owners seem to have thought of everything and the honesty bar mini fridge was a very nice touch. Jenny was extremely helpful with arrangements for our arrival and departure. One very good feature is that there is secure parking at the back of the property.
Commentaires de Gestion de l’hôtel
27 juin 2023 par Jenny, Gestion de l’hôtel
Hi Kevin, what a lovely review, we are so pleased you enjoyed your stay. We do hope we may host you again in the future. Kind regards Jenny
par un voyageur
Publié le 27 mars 2023 sur Expedia
Great location. Very helpful.
Commentaires de Gestion de l’hôtel
28 mars 2023 par jenny, Gestion de l’hôtel
Hi Rob, thank you for your kind review, we are pleased you enjoyed your stay. Kindest regards Jenny
par un voyageur
Publié le 16 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2023 par Jenny, Gestion de l’hôtel
Hi Samantha, we are pleased you enjoyed your stay and thank you for your review score. Kind regards Jenny
par un voyageur
Publié le 26 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2023 par Jenny, Gestion de l’hôtel
Hi Sam, thank you for review score, we are so pleased you enjoyed your stay; especially as you were celebrating a special birthday. Kind regards Jenny
par un voyageur
Very comfortable stay in the centre of Poole
Publié le 10 déc. 2022 sur HotelsGreat communication, great location, very comfortable, would definitely recommend and stay again, thank you.
Commentaires de Gestion de l’hôtel
17 janv. 2023 par Jenny, Gestion de l’hôtel
Hi Adrian, thank you for your kind review, we are so pleased you enjoyed your stay. We do hope we may host you again in the future. Kindest regards Jenny
par un voyageur
Publié le 25 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2022 par Jenny, Gestion de l’hôtel
Hi Angela, thank you for your high score review, we are pleased you enjoyed your stay. Kind regards Jenny
