Ratings based on 204 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
5.0 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 27, 2024
Staff were friendly and welcoming. They helped facilitate taxi services to and from the airport when i traveling to Tobago in the middle of my stay. The property is gorgeous and well maintained. The food is pricey at the ground floor market but yummy. The exchange restaurant however I was not a fan of. The food was just okay and for the price and the quality of hotel i expected better. Overall i enjoyed myself.
Comment from Hotel Management
May 28, 2024 by The Brix, Autograph Collection Hotel by Marriott , Hotel Management
Dear Chandra, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff friendly and welcoming, and that they could assist with your taxi services to and from Tobago. Your compliments about our property and the quality of the food at the ground floor market are greatly appreciated.We apologize that the experience at The Exchange Restaurant did not meet your expectations. Your comments about the food quality and pricing are important to us, and we will address them with our culinary team to ensure improvements are made.Overall, we are pleased to know that you enjoyed your stay with us. We look forward to welcoming you back in the future and providing an even better experience.
by A traveller
Posted Feb. 27, 2024 on Expedia
Everything
Comment from Hotel Management
Feb. 27, 2024 by The Brix, Autograph Collection Hotel by Marriott, Hotel Management
Dear Richard, Thank you for your glowing 5/5 rating! It's truly rewarding to hear that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that our property and staff exceeded your expectations. We can't wait to have the pleasure of welcoming you back for another wonderful stay.
by A traveller
Posted Feb. 26, 2024 on Expedia
Great property, wonderful staff. The rooftop is the best!
Comment from Hotel Management
Feb. 27, 2024 by The Brix, Autograph Collection Hotel by Marriott , Hotel Management
Dear Jorge, Thank you so much for your fantastic review! We're delighted to hear that you had a great experience with us and that you enjoyed our property, especially The Sugar High Rooftop. Our team works hard to ensure that every guest feels welcome and well taken care of, so it's wonderful to hear that you found our staff to be wonderful. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future!
by A traveller
Posted Feb. 24, 2024 on Expedia
Look forward to be greeted by Otis when ever I arrive!
Customer service overall is very good
Comment from Hotel Management
Feb. 26, 2024 by The Brix, Autograph Collection Hotel by Marriott , Hotel Management
Thank you for your feedback! We're delighted to hear that Otis and our team have provided you with excellent customer service during your visits. Welcoming guests with a friendly and personalized touch is something we take great pride in, and it's wonderful to know that our efforts have made a positive impression on you.We'll be sure to pass along your kind words to Otis and the rest of our team. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations during your future stays with us.
by A traveller
I'd go again
Posted Feb. 12, 2024 on HotelsGreat for work and leisure. Lovely staff
Comment from Hotel Management
Feb. 15, 2024 by The Brix, Autograph Collection Hotel by Marriott , Hotel Management
We're delighted to hear that you found our hotel to be a great fit for both work and leisure! Providing a comfortable and versatile environment for our guests is always a top priority for us.It's wonderful to know that you also appreciated our lovely staff. We strive to create a welcoming atmosphere and ensure that every aspect of your stay is enjoyable.Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again soon, whether it's for business or relaxation.
by A traveller
Posted Feb. 8, 2024 on Expedia
The Property is Immaculate....a short walk to the Savaanah....the staff is Incredible...Happy...Smiles...Accommodating....All Around Magnificent Hotel experience. Shout out to Joshua....took us around the island on his days off...and an amazing tour guide.
Comment from Hotel Management
Feb. 15, 2024 by The Brix, Autograph Collection Hotel by Marriott , Hotel Management
Dear Nikolai, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our property immaculate and enjoyed its proximity to the beautiful Savannah. Our team takes great pride in providing exceptional service, and it's delightful to know that our staff left such a positive impression on you with their happiness, smiles, and accommodating attitude.Joshua is truly a gem, and we're glad to hear that he went above and beyond to enhance your stay by offering an amazing tour of the island on his days off. We'll be sure to pass along your kind words to him and the rest of our team.We look forward to welcoming you back for another magnificent hotel experience in the future!
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by The Brix, Autograph Collection Hotel by Marriott , Hotel Management
Dear Avonelle,Thank you for your fantastic 5/5 rating and for taking the time to share your experience at our hotel! We're delighted to hear that your stay exceeded your expectations.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in doing so for you. We appreciate your kind words and positive feedback.Should your travels bring you back to our city, we would be absolutely thrilled to welcome you again. Our dedicated team will be ready to ensure your next stay is just as exceptional as the last. Thank you once again for choosing our hotel, and we look forward to serving you in the future!
by A traveller
Posted Jan. 28, 2024 on Expedia
Stay was great…Will be back
Comment from Hotel Management
Jan. 29, 2024 by The Brix, Autograph Collection Hotel by Marriott , Hotel Management
Dear Aneisha, Thank you for sharing your positive feedback with us! We're delighted to hear that your stay was great. We look forward to welcoming you back for another fantastic experience in the future.If there's anything specific you enjoyed during your stay or any preferences you have for your next visit, please feel free to let us know. We're committed to making each stay with us exceptional, and your satisfaction is our priority.Thank you for choosing our hotel, and we can't wait to host you again!
by A traveller
Posted Jan. 27, 2024 on Hotels
Very enjoyable stay, except for the issue of housekeeping. Definitely looking forward to staying again.
Comment from Hotel Management
Jan. 29, 2024 by The Brix, Autograph Collection Hotel by Marriott , Hotel Management
ChatGPTDear valued guest,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that overall, you had a very enjoyable stay. However, we apologize for any inconvenience you may have experienced regarding housekeeping.Your feedback is valuable to us, and we appreciate your understanding. Rest assured that we will address the issue with our housekeeping team to ensure that such concerns are promptly resolved and do not impact the overall guest experience in the future.We are grateful for your positive outlook and look forward to the opportunity to host you again.
by A traveller
Posted Jan. 27, 2024 on Expedia
The scenery is always breathtaking comfy cosy feeling
Comment from Hotel Management
Jan. 29, 2024 by The Brix, Autograph Collection Hotel by Marriott , Hotel Management
Dear Barry, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you find the scenery at our hotel always breathtaking and that you experience a comfy and cozy feeling during your stay.Creating a comfortable and inviting atmosphere is a priority for us, and we're delighted that you've felt that warmth during your visits. We're here to ensure that each stay with us is a delightful and memorable experience.We appreciate your kind words and look forward to hosting you again. Thank you for choosing our hotel!
