Ratings based on 559 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.7 Service & staff
3.4 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 8, 2024
Missing part of privacy curtain. Bathroom is not very clean bed is sloping downeard
Comment from Hotel Management
Apr. 9, 2024 by Guest Relations Management, Hotel Management
Hi Steve! Thank you for sharing your feedback with us. We regret to hear that your recent stay did not meet your expectations. We apologize for any inconvenience caused by the missing part of the privacy curtain and the cleanliness issues you encountered in the bathroom. Please know that cleanliness and maintenance are top priorities for us, and we are taking immediate action to address these concerns to ensure that they do not recur. Additionally, we apologize for any discomfort caused by the bed condition. Ensuring our guests' comfort is paramount, and we will look into this matter promptly to rectify it. We appreciate your valuable feedback as it allows us to identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.
by A traveller
Posted Mar. 15, 2024 on Expedia
People where good. I know its lame but tv cable wasn't working and shower drain was backed up... otherwise it was fine for the price.
Comment from Hotel Management
Mar. 18, 2024 by Manager, Hotel Management
Hello Marcus, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We value your input regarding the TV cable and shower drain, and we'll address these matters accordingly for future guests' comfort and convenience. Your comments help us improve our services.
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by Guest Relations Management, Hotel Management
Dear valued guest, we're sorry to hear that your experience fell short of expectations, as indicated by your rating of 4 out of 10. Please accept our sincere apologies for any shortcomings you encountered during your stay with us. Your feedback is invaluable in helping us improve, and we're dedicated to making the necessary changes to enhance the guest experience. We hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.
by A traveller
Posted Mar. 10, 2024 on Expedia
The place reeked of cigarettes. The room smelled like a literal ashtray. They sprayed some air freshener in it when I talked to the front desk and called it a day. Refused refund
Comment from Hotel Management
Mar. 12, 2024 by Guest Relations Management, Hotel Management
Hi MacKenzie! We're deeply sorry to hear about your disappointing experience during your stay. It's completely unacceptable for our guests to experience discomfort due to the smell of cigarettes in their room. We apologize for any inconvenience caused and for the unsatisfactory resolution provided by the front desk. We understand the importance of a comfortable and odor-free environment for our guests, and we regret that we failed to meet these expectations during your stay. Your feedback is incredibly valuable to us, and we will address this issue immediately with our housekeeping and front desk teams to ensure that such incidents do not occur in the future. We understand your frustration, and we apologize for any inconvenience or discomfort caused. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to give us another chance, please don't hesitate to reach out to us directly, and we will do our utmost to ensure a much-improved experience for you. Again, we apologize for the inconvenience, and we thank you for bringing this matter to our attention.
by A traveller
Posted Mar. 10, 2024 on Expedia
The staff at check was rude. The room appeared to be not serviced. Asked for service did not receive any. The pillow smelled foul. Shampoo was 1/2 empty bottle. I asked for my money back when checking in but was told since I paid in full online , I would not get my money back.
No tub stopper. Hot water ran out when tub was 1/2 full.
Avoid this hotel. !!!
Comment from Hotel Management
Mar. 12, 2024 by Guest Relations Management, Hotel Management
Hi Lisa! We're truly sorry to hear about your disappointing experience during your stay. It's disheartening to learn about the issues you encountered with the staff, room cleanliness, amenities, and service. Providing exceptional service to our guests is our top priority, and we deeply regret that we fell short of meeting these standards during your visit. Your feedback is invaluable, and we will address these concerns immediately with our management and staff to ensure that such lapses do not occur in the future. We understand your frustration and disappointment, and we apologize for any inconvenience or discomfort caused. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to give us another chance, please don't hesitate to reach out to us directly, and we will do our utmost to ensure a much-improved experience for you. Again, we apologize for the inconvenience, and we thank you for bringing these matters to our attention.
by A traveller
Posted Mar. 4, 2024 on Expedia
Nice property owners seem to take care of it, zero problems while staying and it was quiet.
Comment from Hotel Management
Mar. 7, 2024 by Guest Relations Management, Hotel Management
Hi Tracy! Thank you for your feedback! We're delighted to hear that you had a pleasant stay with us and that you found our property well-maintained and quiet. Ensuring our guests have a comfortable and hassle-free experience is our top priority, and we're glad we succeeded in providing that for you. Your kind words about our property owners and their care for the property are greatly appreciated. We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.
by A traveller from spokane
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by Manager, Hotel Management
Hello Alisha,We appreciate you choosing to stay at our hotel and we hope you had a pleasant experience overall. Please reach out to us directly if there is anything we can improve for your next visit.
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 3, 2024 by Manager, Hotel Management
Hello Terry,We are thrilled to hear you had an enjoyable stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon!
by A traveller from Puyallup
Posted Feb. 24, 2024 on Expedia
Comment from Hotel Management
Feb. 27, 2024 by Manager, Hotel Management
Hello Timothy, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A traveller
This hotel needs help!!!
Posted Feb. 19, 2024 on HotelsThe safety lock on lock on the door fell off in my hand when I went to close it. I had to lift the door to get the dead bolt to line up to lock it. The shower or the sink would drain. I stayed one night if my three day stay. I did not feel safe at all.
Comment from Hotel Management
Feb. 21, 2024 by Guest Relations Management, Hotel Management
Hi Kara! We apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is concerning, and we take it very seriously. The issues you described with the safety lock and the drainage in the bathroom are unacceptable, and we apologize for any inconvenience and concern they caused. Our maintenance team will address these issues promptly to ensure the safety and comfort of our guests. We understand that feeling safe is essential during your stay, and we apologize for falling short of meeting your expectations in this regard. Your safety and well-being are our top priorities, and we will take the necessary steps to address any concerns to ensure a secure environment for all our guests. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
