Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mai 2024
I like this property. The first time I stayed here I could plug in my hybrid car to charge for a couple of hours. Now the charger is broken and has not been repaired. Only Teslas are able to charge. 😕
Commentaires de Gestion de l’hôtel
16 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mary,Thank you for your positive feedback and rating on Travelocity. We're glad to hear that you like our property. We apologize for the inconvenience caused by the broken charger for hybrid cars. Rest assured, we are actively working on repairing it to accommodate all vehicles, not just Teslas, for charging. Your satisfaction is important to us, and we appreciate your understanding. Please let us know if there's anything else we can do to improve your experience during your next stay.Sincerely,Hotel Manager
par un voyageur
Publié le 18 mars 2024 sur Expedia
Clean and simple rooms. Out dated but worked. bed nice. restaurant and bar was closed on M/T
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Stuart,Thank you for your feedback. We're glad to hear that you found our rooms clean and comfortable, and we appreciate your understanding regarding any outdated aspects. We apologize for the inconvenience of the restaurant and bar being closed on Mondays and Tuesdays. Your comments will be shared with our team for improvement. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 17 mars 2024 sur Hotels
Overall it was an amazing stay, but the pillows were kind of hard. Other than that, the staff was super friendly. I would definitely stay again.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Debbie,Thank you for your review and kind words about our staff. We're glad to hear that you had an amazing stay overall. We apologize for any inconvenience caused by the pillows being too hard. Your feedback is valuable to us, and we will take it into consideration to improve our services for future guests. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
par un voyageur
Publié le 16 mars 2024 sur Expedia
The staff was very kind. There are two buildings on the property I’m sure the views from the first one are great. The second building could really use an update to the rooms. If you have someone staying in the room next to you expect to hear all of their conversations.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kylee,Thank you for your feedback and for acknowledging our kind staff. We appreciate your insights regarding the rooms in the second building, and we'll certainly consider your suggestions for updates. We apologize for any inconvenience caused by noise from neighboring rooms. Please know that we continuously strive to improve our guests' experiences, and we hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 15 mars 2024 sur Expedia
No remote for the TV, cleanliness could be better
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kevin,Thank you for your feedback and for choosing to stay with us. We apologize for the inconvenience caused by the lack of a TV remote and any cleanliness issues you encountered during your stay. Your comments are important to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 15 mars 2024 sur Expedia
The staff here is amazing! Thank you!
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Terena,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a fantastic experience with our staff. Providing excellent service is our top priority, and we're delighted that our team was able to make your stay memorable. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future! We're here to ensure you have an outstanding experience every time you stay with us!Sincerely, Hotel Manager
par un voyageur
Publié le 12 mars 2024 sur Expedia
Understaffed in the restaurant/bar. Over charged my credit card.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Wayne,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the understaffing in our restaurant/bar and the overcharge on your credit card. Rest assured, we take these matters seriously and will address them with our team to ensure a smoother experience for our guests in the future. If you have any further concerns or questions regarding the overcharge, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager
par un voyageur de Stanwood
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mary,Thank you for taking the time to leave us a review. We're glad to hear that you had an overall positive experience during your stay. If there are any specific areas where we can improve and earn that extra star next time, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
Have stayed at this older property numerous times. I seek it out because, being older, it is a great bargain. Still clean, quiet in off-season, and comfortable. Being older, there are minor quirks, like variable shower/bath temps. Staff is great. Like everywhere, staffing is an issue. The same lady that checked us in about 4:30 pm, checked us out at 7:30 am...and had been on duty the entire evening.The restaurant was great, but menu was trimmed and they were at 1 chef on a Saturday. So it took a while. We were informed up front thing were slow and could easily go into town with numerous options within 2 or 3 miles.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Robert,Thank you for sharing your experience with us. We're pleased to hear that you find our older property to be a great bargain and that you appreciate its cleanliness, quietness, and comfort. We apologize for any minor quirks you encountered, such as variable shower and bath temperatures, and we appreciate your understanding. We'll share your compliments with our staff, and we apologize for any inconvenience caused by staffing issues at the restaurant. Your feedback is valuable, and we'll use it to improve our services. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 mars 2024 sur Expedia
Always an enjoyable stay
Commentaires de Gestion de l’hôtel
8 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your delightful review! We're thrilled to learn that you consistently enjoy your stays with us. Providing a positive experience for our guests is our top priority.Your continued support and feedback are greatly appreciated. If there's anything specific you love about your visits or any suggestions for improvement, feel free to share. We look forward to welcoming you back for more enjoyable stays.Sincerely,Hotel Manager
