Ratings based on 879 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 28, 2024
The room wasn't vacuumed, the side table was dirty with a ring from a coffee cup spill, the spread had a visible stain. Overall cleanliness of the room seemed to be neglected.
Comment from Hotel Management
May 30, 2024 by Management, Hotel Management
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.
by A traveller
Posted Apr. 28, 2024
Comment from Hotel Management
May 21, 2024 by Management, Hotel Management
Thanks for staying with us. We appreciate your feedback. Have a wonderful day.
by A traveller
Posted Mar. 20, 2024 on Expedia
Comment from Hotel Management
Apr. 9, 2024 by Management, Hotel Management
Thanks for staying with us. We appreciate your feedback. Have a good day.
by A traveller
Posted Mar. 18, 2024 on Expedia
coffee was horrid , no cups in room,cheap tho
Comment from Hotel Management
Mar. 19, 2024 by Management, Hotel Management
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements. Have a good day.
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Apr. 8, 2024 by Management, Hotel Management
Dear Joseph, We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness or service concerns during your visit. Both of these matters are very important to us and we'll be sure to discuss your feedback internally so that improvements can be made for the future. Thank you, and we hope to see you again soon.
by A traveller
Posted Mar. 18, 2024 on Expedia
You get what you pay for .
Comment from Hotel Management
Mar. 19, 2024 by Management, Hotel Management
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements. Have a good day.
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 17, 2024 by Management, Hotel Management
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.
by A traveller
Posted Mar. 16, 2024 on Expedia
When getting dressed ready for bed, I looked at the door connecting to the next room and there was about an inch gap where I could see directly into their room. I felt super uncomfortable with this. I went to lay down and moved the pillow and found 2 little bugs between the pillows. I instantly got scared it was a bed bug but wanted to double check with the night attendant. I told her I may be overreacting and was kinda hoping for reassurance. She went above and beyond getting me a new room and kept apologizing. The new room was slightly nicer and I thoroughly inspected all sheets, mattress and pillows. I slept really well in the bed. I did struggle with getting the phone to work (I had left my phone at work) and the TV was slightly uncooperative as well. Overall not the worst, staff/service was 5 stars but the hotel itself could use some work. Thanks!
Comment from Hotel Management
Mar. 17, 2024 by Management, Hotel Management
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.
by A traveller
An old run down hotel rebranded.
Posted Mar. 16, 2024 on HotelsWhen I checked on the gal at counter mumbled under her breath that the room I booked was to much for what I paid. I book a room with 1 queen bed and non smoking. They put me in a room with 2 queen beds that barely fit in there. The room was a smoking room and stunk worse than number 2. I couldn't use the desk cause the bed was so close if you liked the chair out you were hitting the bed. I had work to do and had to sit on the bed and hunch over. Thankfully it was only one night.
Comment from Hotel Management
Mar. 17, 2024 by Management, Hotel Management
We are sorry to hear that you were not happy with your recent stay with us. We will work hard to make improvements.
by A traveller
Posted Mar. 15, 2024 on Expedia
Great staff and very spacious rooms for a great price
Comment from Hotel Management
Mar. 16, 2024 by Management, Hotel Management
Thanks for staying with us. We appreciate your feedback. Have a wonderful day.
