Note fondée sur 774 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2023 sur Expedia
toujours de la place aux piscines pour avoir des chaises. Service de serviette en grande quantité. Personnel gentil et courtois. Chambre très propre avec toute les commodités.
Commentaires de Gestion de l’hôtel
18 juin 2023 par Azul Beach Resort Riviera Cancun Ambassador, Gestion de l’hôtel
Hola !! Merci pour votre commentaires, nous somme tres content que votre vacance c'est bonne, nous allons partager votre comentaires avec le personel du l'hotel. saludos !!!!
par un voyageur
Publié le 16 mars 2021 sur Expedia
Nourriture médiocre service médiocre jamais je ne recommanderais
Commentaires de Gestion de l’hôtel
18 mars 2021 par Your Hotel Management, Gestion de l’hôtel
Dear Expedia User
Thank you for your recent visit and it was a pleasure to host your holiday.
It is very disappointing to read of your experiences and more so that this matter has such an impact on your stay; we never like any guest to leaving feeling disappointed or underwhelmed by their experience.
Please do not hesitate to contact the customer service department so your comments and experiences can be personally attended to.
par un voyageur
Publié le 16 mars 2024 sur Expedia
This was a great vacation spot. The staff was eager to please. The best part was outside the all inclusive deal and that was the Le Clique restaurant experience. Fabulous!!!
Commentaires de Gestion de l’hôtel
19 mars 2024 par Azul Beach Riviera Cancun Ambassador, Gestion de l’hôtel
Dear ChrisThank you very much for reaching out, sharing your comments below about your recent stay at our hotel; . Warm regards! [
par un voyageur
Publié le 16 mars 2024 sur Expedia
Food is average tasting but clean, also they seemed to understand gluten allergy so thats a plus, kids area small with only 1 small slide, concierge service was not useful. Beach area is very narrow and filled with seaweed so we couldnt enjoy the beach at all
Commentaires de Gestion de l’hôtel
19 mars 2024 par Azul Beach Riviera Cancun Ambassador, Gestion de l’hôtel
Dear Fadi, Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! Azul BeachTeam
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 mars 2024 par Azul Beach Riviera Cancun Ambassador, Gestion de l’hôtel
Dear JonathanThank you for choosing [hotel-name] for your visits as your second home away from home and hope you have had an enjoyable stay with us.It was a pleasure hosting your holiday and we look forward seeing you soon on another adventure!Azul Beach Team
par un voyageur
Publié le 15 mars 2024 sur Expedia
Staff was very friendly, property is clean and well maintained.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Azul Beach Riviera Cancun Ambassador, Gestion de l’hôtel
Dear Jeffrey, thank you for a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.
par un voyageur
Publié le 15 mars 2024 sur Expedia
A group of 6 of us travelled to Azul resort for our spring break trip. We thoroughly enjoyed our stay and have very minimal complaints. Our rooms were clean, bed was comfy, fridge was stocked, and enjoyed having the jacuzzi within our suite. We hung out by the adults only pool and enjoyed it. In order to get chairs/a cabana you need to be out there @7am to find any. Our group got a cabana 3 days and it was perfect. We didn’t know to get out early on the first day, so we got stuck at the kids pool and did not love that. Balls flying, kids screaming, etc. But, it is definitely family friendly for those with kids. The swim up bar at the adults pool was great, lots of quality liquors and mostly fun staff to keep drinks flowing. The food was pretty good. We tried all of the included restaurants and had no complaints, except the Mexican restaurant. We sat down at 8:30(after already waiting 1.5 hours) and then didn’t leave until 11pm. On top of that, the food wasn’t very good and 3 of our items were missing. Otherwise, we loved the Italian (make a reservation) and the Tapas. We did lunch at the Mediterranean and buffet, both good.
Our only complaint was the beach access, the beach was maybe 15 feet between the wall and ocean and tons of seaweed. The staff did try to combat this by shoveling it up every morning, but people who are squeamish to seaweed do not plan on swimming the ocean. Overall, would recommend.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Azul Beach Riviera Cancun Ambassador, Gestion de l’hôtel
Dear Hannah, thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.
par un voyageur
Publié le 14 mars 2024 sur Expedia
We enjoyed our stay, only 30 min from the airport, the food was great, the rooms were wonderful and the staff was awesome.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Azul Beach Riviera Cancun Ambassador, Gestion de l’hôtel
Dear Gene,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Azul Beach Riviera Cancun Ambassador, Gestion de l’hôtel
Dear Erin, Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; Warm regards! Azul Beach Resorts.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Azul Beach Riviera Cancun Ambassador, Gestion de l’hôtel
Dear Erin, Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! Azul Beach Resorts.
