Ratings based on 647 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 11, 2024 on Expedia
by A traveller
Posted Mar. 10, 2024 on Expedia
Great hospit
by A traveller
Posted Mar. 10, 2024 on Expedia
Staff were all very friendly
by A traveller
Posted Mar. 10, 2024 on Hotels
by A traveller
Posted Mar. 8, 2024 on Expedia
Quiet and clean. Great staff
Comment from Hotel Management
Apr. 3, 2024 by Alberto V., Hotel Management
Dear David,Thank you for visiting Grand Residences and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.
by A traveller
Posted Mar. 6, 2024 on Expedia
The staff was extremely attentive and friendly. The resort and grounds were beautiful.
Comment from Hotel Management
Apr. 3, 2024 by Alberto V., Hotel Management
Dear Scott Arthur,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.
by A traveller
Posted Mar. 6, 2024 on Expedia
Nice staff!
Comment from Hotel Management
Apr. 3, 2024 by Alberto V., Hotel Management
Dear Adrian,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.
by A traveller
Posted Mar. 4, 2024 on Expedia
The entire hotel is a total of 3 steps. The rooms are super outdated and dusty. The service is medicore at best. It was pretty much a retirement home
Comment from Hotel Management
Mar. 4, 2024 by Sandra R., Hotel Management
Dear Vivian,Thank you for taking the time to provide us with your feedback.We regret that you have perceived our resort as outdated. Unlike other hotels in the area, our design is based on Mexican architecture, and we have tried to make the decoration and furniture recall Mexican traditions. We constantly keep the resort in tip-top condition and encourage our guests to let us know if we can do anything to improve their stay. We are sorry to hear that we have not been able to achieve this goal with you.We take pride in our resort's cleanliness, and we are committed to customer satisfaction. We will continue to work in improving our cleanliness, safety and service standards through our resort for the enjoyment of all its members and guests.Rest assured, your comments have been shared with the appropriate departments in order to take the necessary measures to improve.We hope that we have the opportunity to host you again in the future to change your mind about vacationing with us.Warm regards.
by A traveller
Posted Mar. 3, 2024 on Expedia
Well organized, helpful staff, good food, small but awesome beach
Comment from Hotel Management
Mar. 22, 2024 by Alberto V., Hotel Management
Dear Luca Carlo,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.
by A traveller
Posted Mar. 3, 2024 on Expedia
Overall, the property was great and clean. We like the food and quietness. However, some of the staff could have been a bit more friendly. If you like a nightlife, there is not much to do after dinner.
Comment from Hotel Management
Mar. 22, 2024 by Alberto V., Hotel Management
Dear Sun,Thank you for visiting Grand Residences and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.
