Note fondée sur 885 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mai 2024
The gluten free options were great for my wife. Reserving lunch/dinner at most of the restaurants was very easy. Onsite vendor for excursions was very knowledgeable and prices were reasonable. My wife loved the Hideaway side and definitely wants to come back again.
Commentaires de Gestion de l’hôtel
9 mai 2024 par Expedia Ambassadors, Gestion de l’hôtel
Dear Anthony.We sincerely appreciate your kind words! Our hotel takes great pride in our staff's exceptional service, ensuring a memorable and comfortable stay for our guests. Your delightful experience motivates us to continue striving for excellence. Thank you for choosing our hotel; we look forward to your next visit!Luxury Regards
par un voyageur
Publié le 8 mai 2024
Commentaires de Gestion de l’hôtel
9 mai 2024 par Expedia Ambassadors, Gestion de l’hôtel
Dear Anthony.We sincerely appreciate your kind words! Our hotel takes great pride in our staff's exceptional service, ensuring a memorable and comfortable stay for our guests. Your delightful experience motivates us to continue striving for excellence. Thank you for choosing our hotel; we look forward to your next visit!Luxury Regards
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2024 par Guest Services Management , Gestion de l’hôtel
Dear guestThank your for your visit and preference. We are have to learn you had an overall good experience at our facilities. It would be a pleasure to welcome you again for another wonderful holiday. Regards
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Everyone was really nice. Taj was a great restaurant. The pillows were not comfortable at all
Commentaires de Gestion de l’hôtel
1 mars 2024 par Guest Services Management , Gestion de l’hôtel
Dear Patrick. Thank you for your visit and for taking the time to leave a review. We are happy to learn your experience lived up to your expectations. Our guests satisfaction is our main priority. We appreciate your comment on the areas you think can improve. Kind regards
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Overall, the resort was pretty cool, but if you are young in your 20s, looking to have some fun in the adults, only section I would not recommend this.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Expedia Ambassadors, Gestion de l’hôtel
Dear Navas family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Overall great place to stay! Would come back!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Expedia Ambassadors, Gestion de l’hôtel
Dear Wray family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Hope to see you soon!!
par un voyageur de south san francisco
Publié le 24 févr. 2024
Well, if you wanted to go to a co-op property that is not an all adult resort, then this property is for you. The staff was friendly at all. The restaurants service was great but when you go to check in the hotel, you get hit in the face with a lot of children running around and you’re kind of confused then you go to check in. They are not too friendly and trying to upsell you on everything including your rooms. Then you are met by a host that is trying to sell. I don’t know if it’s a timeshare or coupons, but it feels like a used car salesman, just harassing you and trying to get you to buy something I paid for a vacation not a timeshare timeshare discount discount service type deal it just felt overwhelming didn’t feel very comfortable for my vacation and then we got to the room. The room covers had make up blood hairs on them took pictures of everything called room service. They did correct it, but it wasn’t something nice to walk into , very stressful for three days that we had on our trip
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Expedia Ambassadors, Gestion de l’hôtel
Dear Infante,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,
par un voyageur
Publié le 21 févr. 2024 sur Expedia
We got mixed experience regarding the staff service, some were very bad and some were good. We did not like the food here, we had a personal concierge but he was of not much help, we mess up most of our dinner reservations at the restaurant. Overall it was an average rating for our stay at Royalton.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Expedia Ambassadors, Gestion de l’hôtel
Dear Nema family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,
par un voyageur
Publié le 20 févr. 2024 sur Expedia
We really liked the food it was amazing
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Expedia Ambassadors, Gestion de l’hôtel
Dear Sanchez family,Muchas gracias por tomarse el tiempo de compartir con nosotros su reseña sobre su estancia en Hideaway Riviera Cancún. Sólo a través de comentarios como el suyo podemos mejorar nuestros servicios y ofrecer a nuestros huéspedes una estancia acorde a sus necesidades. Esperamos tenerlos muy pronto nuevamente con nosotros.Saludos cordiales,
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Expedia Ambassadors, Gestion de l’hôtel
Dear Shasame. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards
