Ratings based on 1,362 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 6, 2024
This was our first trip to Mexico. We loved the resort. The ocean view room to the front and beautiful gardens to the rear were wonderful. It was so peaceful even though you knew there were many guests. Loved the many restaurants and pool options were fabulous. Our waiter Gilberto at the pool was very hospitable to us. Our massage on the beach was unforgettable too.
Comment from Hotel Management
May 8, 2024 by Dear Ronette, , Hotel Management
Thank you very much for taking a minute of your time to qualify our service and facilitiesWe are very happy to hear that your vacation experience at our complex was excellent and you can be certain your kudos to Gilberto will be shared with him and his supervisor to recognize his quality service.We will be enchanted to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.
by A traveller
Posted Apr. 30, 2024
Excellent food and costumer service
Comment from Hotel Management
May 2, 2024 by Dear Mario,, Hotel Management
How kind of you to take a minute of your time to share your excellent rating for our resort on this website.We are very pleased to realize in your comments that you enjoyed an incredible experience at our resort.We hope to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.
by A traveller
Posted Mar. 25, 2024
The grounds were absolutely beautiful. The buffets were great. We were not able to book a specialty restaurant while we were there. The beach was disappointing compared to other resorts in the area.
Comment from Hotel Management
Mar. 25, 2024 by Dear Michelle, , Hotel Management
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns in regard to the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the last hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.On the other hand, we certainly understand your concerns, we can assure you that the proper follow-up will be executed to continue offering you and all our guests the level of service that distinguishes us.We look forward to having the opportunity of serving you again soon.Best regards, El Cid Resorts.
by A traveller
Posted Feb. 28, 2024 on Expedia
First time outside the USA everything was kept clean and everyone was very helpful and friendly willing to help you out if you looked lost.
Comment from Hotel Management
Feb. 29, 2024 by Dear Steven,, Hotel Management
Thank you very much for qualifying our resort through this platform.We are glad to determine in this high qualification that our resort has met all your expectations.We look forward to having the pleasure of greeting you again in the near future.Sincerely, El Cid Resorts-
by A traveller
Posted Feb. 27, 2024 on Expedia
Very nice hotel. Liked variety of restaurants. Perfect place for family get away
Comment from Hotel Management
Feb. 27, 2024 by Dear Krystyna, , Hotel Management
Thank you very much for taking part of your time to qualify our resort and facilities on this media.We are glad to conclude with these positive remarks that this experience at our facilities has fulfilled your expectations.It will be a pleasure for our entire team to have you back as a guest of our resort.Cordially, El Cid Resorts.
by A traveller
Posted Feb. 27, 2024 on Expedia
Facility was nice but too big for my tastes. We stayed in the old El cid marina hotel but could use newly added facilities for two other sisters resorts. Restaurants options were really good. Pool areas were good. Biggest draw back for us was the beach. It was blocked by two rows of sand bags barriers and was practically unusable. We had to go to the neighbor resort just to go into the ocean. Beach is the main reasons for us to come to Mexico, so it was disappointing.
Another disappointing thing was that at the check-in they wanted to charge us extra $210 per room just for staying, explaining this is a new policy started in December and I was never informed about it prior to my trip. Obviously it put me in a bad mood right at the beginning of our vacation.
Room cleaning was also a problem. They tried to come to clean our room after 9pm every day. Maybe because of the room location. I told them it doesn't work for us since we already in a bed by this time but nothing changed. Also I had to call service desk every day and ask to bring coffee and water in our room.
We still tried to enjoy our vacation but we'll not be back to this hotel in a future.
Comment from Hotel Management
Mar. 6, 2024 by Dear Irene,, Hotel Management
Thank you very much for sharing your rating for our facilities concerning your last visit to our resort.We regret that this recent visit to our resort has not met your expectations and caused you discomfort. You can be sure that our purpose has always been to make our guests happy and confident that they will have an excellent and restful holiday at our resort.We will be happy to share each of your comments with the area manager in charge to work on the action plans to improve and regain our quality of care and continue offering you and the rest of our guests the level of service that they deserve.We hope you can give us a second opportunity to serve you and show you all that El Cid has to offer.Cordially,El Cid Resorts.
by A traveller
Posted Feb. 25, 2024 on Expedia
Only cons were lack of ocean access / walkable beach and getting dinner reservations before 9 pm when trying to book upon arrival - everything else was great!
Comment from Hotel Management
Feb. 26, 2024 by Dear Carly, , Hotel Management
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns regarding the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.On the other hand, we certainly understand your discomfort about the dinner reservations during this high season however, we look forward to having the opportunity to serve you again and meet all your expectations soon.Best regards, El Cid Resorts.
by A traveller
Posted Feb. 24, 2024 on Expedia
Would like to see more American music
Comment from Hotel Management
Feb. 26, 2024 by Dear Kimberley,, Hotel Management
Thank you very much for taking part of your time to qualify our resort and facilities on this media.We are very pleased to determine that this vacation experience at our resort has fulfilled all your expectations and we look forward to having the opportunity to serve you again soon.Cordially, El Cid Resorts.
by A traveller
Posted Feb. 23, 2024 on Expedia
this a trip of a lifetime! The staff there were so courteous and knowledgeable! the management must really treat the staff well because from what i heard from other guests was that the retention rate is high and they always seemed very happy! i would definitely return!
Comment from Hotel Management
Feb. 26, 2024 by Dear Mrs. Maurie, , Hotel Management
First of all, We would like to extend our appreciation for your time in sharing your review of our complex.We are very glad to conclude that this visit to our resort was completely peasant and that also met your expectations.We will be happy to have the opportunity to serve you again soon.Sincerely, El Cid Resorts.
by A traveller
Posted Feb. 23, 2024 on Expedia
This is our second visit to Marina El Cid. It’s a very welcoming and comfortable resort with all the amenities we need for a great winter break. Of special note, staff members are very warm, pleasant, and quick to respond to needs and requests.
Comment from Hotel Management
Feb. 23, 2024 by Dear Joanne, , Hotel Management
Thank you very much for taking part of your time in writing your review for our resort.We are glad to determine that you spent a wonderful time at our complex and we hope to continue having the opportunity to serve you again soon.Sincerely, El Cid Resorts.
