Avis Princesa by Casago

Hello Lane, Thank you for taking the time to share your feedback on your recent stay with us. I sincerely apologize for the inconvenience caused by having to move your reservation to another condo due to damages and maintenance issues with the original unit. It was certainly not our intention to disrupt your plans, and I understand the frustration this may have caused.Please know that we always strive to provide the best possible accommodations for our guests, and in this case, we made every effort to find a suitable alternative within the same building and on the ground floor. Nevertheless, I understand your discomfort and offer my sincerest apologies for any inconvenience you experienced as a result of this situation.Regarding the temporary adjustment in lobby hours, this was implemented during the low season to optimize our resources. However, I understand that it may have inconvenienced you, especially if you arrived after 5pm. Please accept my apologies for any inconvenience this may have caused. Rest assured, we have measures in place to ensure that guests arriving after hours are still accommodated promptly.Your satisfaction is of utmost importance to us, and we genuinely care about providing you with the best experience possible. I sincerely hope that this isolated incident does not tarnish your perception of Casago. We value your feedback and the opportunity to improve our services.I invite you to give us another chance to exceed your expectations and demonstrate our commitment to providing exceptional service. If you decide to return, please don't hesitate to reach out to me directly, and I will ensure that your stay is nothing short of outstanding.Once again, I apologize for any inconvenience you experienced, and I thank you for your understanding and patience.Best regards,

Dear guest, I trust this message finds you well.Thank you for taking the time to share your valuable feedback with us. Your comments are incredibly important to our team as they provide insights into areas where we can enhance our services.I extend a sincere apology for the inconveniences you experienced during your stay. Please rest assured that we take your concerns seriously, and we are actively working with the condo owner to initiate necessary renovations. Our goal is to create an environment that exceeds our guests' expectations, and your feedback is instrumental in achieving that.We understand your discomfort, and we genuinely appreciate your patience and understanding. Your satisfaction is our priority, and we are committed to making the improvements needed to offer a seamless and enjoyable experience for our guests.Should your future travels bring you back to Princesa, we would be honored to host you again. Please consider this an open invitation to experience the positive changes we are implementing.Once again, thank you for providing us with the opportunity to improve. We look forward to the possibility of welcoming you back for a more satisfying stay.Best regards,

Dear guest, Thank you for taking the time to share your review of your recent stay with us. Your feedback is essential to us, and we appreciate your honesty.I extend a sincere apology for the inconvenience you experienced with the sofa bed. Please know that your comfort is of the utmost importance to us, and I am actively working with the owner of the condo to expedite the process of updating the mattress on the sofa bed. Our goal is to ensure that your future stays are nothing short of excellent, with all aspects of your accommodation meeting and exceeding your expectations.I genuinely hope you will consider returning to give us another opportunity to showcase the improvements we are making. We are committed to providing you with the best service and a comfortable experience during your stay.Thank you again for your valuable feedback, and we look forward to the possibility of hosting you again.Warm regards,

Buenas tardes Silvia,Deseamos agradecerle sinceramente por su participación en nuestra encuesta. Sus comentarios son extremadamente valiosos tanto para mí como para mi equipo, ya que nos ayudan a mejorar continuamente nuestros servicios.Me gustaría aprovechar esta oportunidad para ofrecer mis disculpas por los inconvenientes que haya experimentado durante su estancia. Le aseguro que estamos tomando medidas inmediatas para abordar el problema de la luz, y he trasladado sus sugerencias sobre el condominio al dueño. Esto incluye mejoras en el colchón y una mayor iluminación en el condominio.Nuestro compromiso es trabajar en todas las áreas que ha señalado para que su próxima visita sea excepcional. Por favor, considere regresar y otorgarnos otra oportunidad para demostrar nuestro compromiso con su satisfacción.Una vez más, agradecemos su elección y esperamos con ansias su regreso.Saludos cordiales,

Good afternoon Mr. Alejandro, Thank you for taking the time to leave us this review. Your opinion is incredibly important to me and my team. We genuinely value your feedback and are committed to making improvements based on your input. I apologize for any inconvenience you experienced during your visit, and please know that we are actively working on enhancing all aspects of our service to ensure your next visit is a happy and memorable one. We hope to have the opportunity to welcome you back in the future. Thank you for your feedback.Best regards,

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Hello Rene, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Hello Alan,We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Hello Christopher, Im very sorry to hear about this inconveniences this will be reported to the corresponding office to avoid this happening again.Thank you for choosing Casago Reservations. We look forward to serving you for many years to come