Note fondée sur 1 177 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 déc. 2022 sur Expedia
La courtoisie du personnel et leur promptitude à vouloir répondre et servir leur clientèle.
Commentaires de Gestion de l’hôtel
22 déc. 2022 par General manager, Gestion de l’hôtel
Dear Rejean,Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.Miguel Ángel Vargas
par un voyageur
Publié le 18 janv. 2022 sur Expedia
par un voyageur
Publié le 19 déc. 2021 sur Expedia
Buffet tres petit et nourriture pour le mexique vraiment moyenne
Propreter des chambre a revoir et qualiter du lit vraiment moyen
Commentaires de Gestion de l’hôtel
20 déc. 2021 par General Manager, Gestion de l’hôtel
Dear Maxim,
Thank you very much for choosing us tos pend your recent trip in Puerto Vallarta.
We are very greateful for your kind feedback that our Management Team is keeping in mind for our improvement measures to provide a better experience to our guests.
We hope to have another chance to welcome you back in a near future and enjoy a much better vacation among us.
Kind regards.
par un voyageur de Littleton
Publié le 19 mai 2024
The staff was very helpful and friendly
Commentaires de Gestion de l’hôtel
20 mai 2024 par General Management Crown Paradise Golden , Gestion de l’hôtel
Dear Lesley Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are very happy to hear that our team was able to provide you with courteous and friendly service during your time with us.We strive to create memorable experiences for our guests, and knowing that our staff was able to make your stay more enjoyable gives us great satisfaction. I will pass on your compliments to our entire team, as they will appreciate knowing that their dedication and kindness were recognized. We look forward to having the pleasure of welcoming you again in the future and providing you with another memorable experience. Best regards
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par General Management Crown Paradise Golden , Gestion de l’hôtel
Dear Scott Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Danny at the front desk is fantastic! The best customer service in Mexico or anywhere!
Some of the Ala Carte restaurants were either very short staffed or disorganized. One dinner took over 3 hours- mostly waiting. Food is good otherwise. This was our 5th trip to PV, we will be back!
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Management Crown Paradise Golden , Gestion de l’hôtel
Dear Nylene Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are very happy to hear that you enjoyed your stay at our hotel and that you received excellent service from Danny at the front desk. We will pass on your compliments to Danny and our team to recognize their outstanding customer service.We are sorry to hear about the difficulties you experienced at some of our a la carte restaurants. We understand how important it is for our guests to enjoy a smooth dining experience with efficient service. We have noted your impressions of understaffing and organization, and will work to address these issues and improve the dining experience for all of our guests.We are glad to hear that, despite these inconveniences, you enjoyed the food overall and that your experience at our hotel was positive. We would love to welcome you back on your next trip to Puerto Vallarta and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Management Crown Paradise Golden , Gestion de l’hôtel
Dear Charlotte Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Management Crown Paradise Golden , Gestion de l’hôtel
Dear William Thank you very much for your kind opinion. We are very happy that your stay has been regular. We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
I read many of the reviews complaining about the food, the service and the condition of the resort. I stayed there for 6 nights and yes the rooms are older, but they are clean and housekeeping does a great job. There were great options for breakfast (some reviews said there were powdered eggs and bee's on the fruit) i had custome made omelets every morning with fresh eggs and lots of fruit, but no bees. I also stayed in the older part of the resort, this is a 3 to 4 star resort, but for the price its a great value.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Management Crown Paradise Golden , Gestion de l’hôtel
Dear Jeff Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.It is a pleasure to know that despite some previous reviews, your overall experience was positive.We are pleased to know that you found our rooms clean and that our housekeeping team met your expectations. In addition, it's great to hear that you enjoyed the personalized and fresh breakfast options we offer. We strive to provide variety and quality in our food to meet the different tastes of our guests.We regret that some aspects of the resort seemed dated to you, we strive to maintain high standards of cleanliness and comfort throughout our facilities. Your recognition of our value for money makes us proud, as we work hard to deliver an exceptional experience at an affordable price.We look forward to welcoming you back in the future to provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards
par un voyageur
Publié le 20 févr. 2024 sur Expedia
We like this property because of its location right on the beach. The only negative response woujd be that our room card deactivated at least 8-10 times.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par General Management Crown Paradise Golden , Gestion de l’hôtel
Dear Darla Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are glad to hear that you enjoyed our privileged location right on the beach. However, we sincerely regret the inconvenience you experienced with your room card. We understand that this situation may have affected your experience and would like to apologize for any inconvenience it may have caused.We have taken note of this issue and will take immediate steps to address it and ensure that it does not happen again in the future. The satisfaction and comfort of our guests are of the utmost importance to us, and we will work hard to ensure a smooth experience on your next visit.We appreciate your patience and look forward to the opportunity to welcome you back to provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards
