Note fondée sur 1 107 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Idaho Falls
Publié le 16 mai 2024
Commentaires de Gestion de l’hôtel
5 juin 2024 par Alejandra Rubio / Tour and Travel Sales Manager, Gestion de l’hôtel
Dear Heidi Blair Kmetz,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
par un voyageur de Idaho Falls
Publié le 16 mai 2024
Our second time coming and it was just as great!
Commentaires de Gestion de l’hôtel
16 mai 2024 par Alejandra Rubio / Tour and Travel Sales Manager, Gestion de l’hôtel
Dear Heidi Blair KmetzThank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
par un voyageur
Publié le 1 avr. 2024
Staff writer was amazing, 10/10 for that and their service. Hotel is a bit dated and not super clean.
Pools were not very clean,
Not a lot to do for families with teen or preteen kids
Food on buffet and Mexican restaurant were good, better than other all inclusive we have been in, but the rest are not so great.
Hygiene seems to be an issue in some of the restaurants, you see waiters sticking their hands in the ice bucket to grab a handful and then dropping it in your cup, vey unappetizing and to say the least contaminating the hole buck of ice for everyone.
Also you see some chefs or ski chefs literally grabbing things by their hands and mixing it by their hands on your plate, like salads and such, no gloves anywhere:(
Bathrooms near the pool, sometimes have no soap or toilet paper
The beach is pretty rough so finding a chair to sit on by the pools is very hard to find, unless you go super early in the morning and put some towels on the chairs you want to use.
Beach towels and hotel room towels, I’m pretty sure they are cleaned and sanitized, but a lot of them has spots on them, so that’s kind of a turn off. You would expect a bit more for the money you pay to stay on this resort, at the end of the day you’re not staying on a motel or a 2 star place.
The stores in the hotel are so crazy pleasant
Overall it was a pleasant stay, but the place had few issues.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Alejandra Rubio / Tour and Travel Sales Manager, Gestion de l’hôtel
Dear Rania Msallem,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,
par un voyageur
Publié le 13 mars 2024 sur Expedia
As a single mom, safety is my primary concern with two teenagers, and this property was perfect. I felt totally safe and comfortable and had an absolutely amazing time. My kids are 17 and 15 and they also loved being here. The food was delicious and we are foodies. So that’s saying a lot!! The staff was absolutely fantastic as well. Everyone spoke English so there was no language barrier. My only semi complaint are the rooms are a tad bit outdated but still comfortable however the resort itself is beautiful!! We will be coming back for sure!!
Commentaires de Gestion de l’hôtel
13 mars 2024 par Daniela Quintero- Social Media Coordinator , Gestion de l’hôtel
Dear Brette, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,
par un voyageur
Publié le 11 mars 2024 sur Expedia
Beautiful resort with breathtaking views. Food was on par with other all inclusive resorts, nothing special. Drinks were good. Not a lot of night life. Overall would definitely recommend!
Commentaires de Gestion de l’hôtel
11 mars 2024 par Daniela Quintero- Social Media Coordinator , Gestion de l’hôtel
Dear Victoria:Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,
par un voyageur
Publié le 11 mars 2024 sur Expedia
The location and views were beautiful. The rooms were not maintained or cleaned well. In my room, there was a plumbing issue and the cabinet fell off.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Daniela Quintero- Social Media Coordinator , Gestion de l’hôtel
Dear Tasha, Thank you for your detailed review and for your time to share your experiences at our resort. I appreciate your constructive criticism and sincerely regret the inconveniences that you encountered during your stay, which is not indicative of the Hyatt Ziva experience. Please know we are working diligently in every area that you mention in order to raise the bar in terms of guest satisfaction, reinforcing consistency in quality and service. Comments such as yours are most valuable as they indicate specific areas to improve as they allow us to identify our areas of opportunity. We would love to have you back and offer you a more enjoyable and relaxing stay.With Service from the Heart,
par un voyageur
Publié le 9 mars 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
10 mars 2024 par Alejandra Rubio / Tour and Travel Sales Manager, Gestion de l’hôtel
Dear Vladimir Chiltsov,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
par un voyageur
Publié le 9 mars 2024 sur Expedia
Nice private property. The staff was great! The entertainment team was spectacular. The downside to this property is the food. It was below average and disappointing
Commentaires de Gestion de l’hôtel
9 mars 2024 par Alejandra Rubio / Tour and Travel Sales Manager, Gestion de l’hôtel
Dear Merton,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
par un voyageur
Publié le 8 mars 2024 sur Expedia
Overall a good experience. Wish they had tennis courts as listed under amenities and better food options in the buffet. A short taxi ride to romantic zone. Not much in the surrounding area.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Alejandra Rubio / Tour and Travel Sales Manager, Gestion de l’hôtel
Dear Verhaazkhan, Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
par un voyageur
Publié le 5 mars 2024 sur Expedia
Love it here! Go every year!
Commentaires de Gestion de l’hôtel
6 mars 2024 par Alejandra Rubio / Tour and Travel Sales Manager, Gestion de l’hôtel
Dear Timothy Drews,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
