Note fondée sur 185 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2024 par Hideaway at Royalton Punta Cana Team, Gestion de l’hôtel
Dear Yvodney,Thanks for staying with us. We appreciate your feedback!Sincerely,
par un voyageur
Beautiful Paradise ….
Publié le 25 févr. 2024 sur HotelsWe stayed here for a few days before we had access to our condo… great place will return.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hideaway at Royalton Punta Cana Team, Gestion de l’hôtel
Dear Cathee,We would mainly like to thank you for choosing Hideaway at Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hideaway at Royalton Punta Cana Team, Gestion de l’hôtel
Dear Kim,Thank you for your feedback. We will be addressing your concerns.Cordially,
par un voyageur
Publié le 25 janv. 2024 sur Expedia
First of I’ve always loved the Royalton resorts .I after trying most of them this one needs some work … .. that being said customer service is definitely a big one … while some of the staff go above and beyond some are completely clueless when is comes to a simple thing as a smile … I do have to say if you plan on visiting go with an open mind and don’t expect too much … I also have to shout out to a few of the staff there that went above and beyond to make some of the our undesirable mishaps better …some of the staff should clearly reconsider the hospitality industry …a big thank you to Jhoenmy our butler you definitely go above and beyond I wish u all the best , Jose Paulino you are an exceptional manager thank you … Fernando at the Dorado you are a gem along with your chef … you made my day with your special meals definitely will be back for that Octopus!!
On another note my trip did not start out great a few mishaps along the way but the people mentioned about surely changed it all … Susy Ramos at the hideaway check in you are a breath of fresh thank you for everything.
Now I regards to the hotel accommodation.. my suggestion is please renovate your bathrooms the fish bowl sinks are really not needed , the safe in the very tiny closet with the most awkward doors should be on the top shelf not where a person needs to go down on their knees to open it .. the lighting in the rooms are horrible your rooms need some updating blankets for the beds would be nice.
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Hideaway at Royalton Punta Cana Team, Gestion de l’hôtel
Dear Dominique,First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. Excellence in service is one of our strengths and we work with pride to keep it this way. We select and train our workers so that they can efficiently attend each of our appreciated guests. We are disappointed to know that during your stay you did not perceive this. The behavior you highlight is far from the service our staff always strive to provide and we will work towards eliminating this issue.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,
par un voyageur
Publié le 23 janv. 2024 sur Expedia
I just wanted to praise our butler Denis S. He did a spectacular job taking care of us!
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Hideaway at Royalton Punta Cana Team, Gestion de l’hôtel
Dear Craig Allen,We are very grateful that you have visited us and for your wonderful comments. It is the best motivation to continue offering that quality service that characterizes us!We love it when our staff actively contributes to improving our guests holidays. We are going to share your comments with the whole staff, especially the ones you mentioned. We are sure it will make them very happy.We would love to have the opportunity to welcome you in the near future so that we can once again offer you excellent service and continue creating the best experience for you.Warm regards from paradise,
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Buena aunque alante parecw antiguo
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Hideaway en Royalton Punta Cana , Gestion de l’hôtel
Estimado Juanerlly,Gracias por elegirnos para sus recientes vacaciones y por el valioso tiempo que se tomó para contarnos sus experiencias con respecto a su estadía.Esperamos sinceramente tener el placer de darle la bienvenida nuevamente a usted, a su familia y amigos en nuestro Hideaway en Royalton Punta Cana y le aseguramos que disfrutará de servicios e instalaciones aún superiores en su próxima visita.Saludos cordiales desde el paraíso,
par un voyageur
Food poisoning 9 people got food poisoning.
Publié le 15 janv. 2024 sur HotelsCommentaires de Gestion de l’hôtel
16 janv. 2024 par Hideaway at Royalton Punta Cana Team, Gestion de l’hôtel
Dear guest,First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. We sincerely regret that your family was prevented from a wonderful vacation due to health problems. We would like to point out that the welfare and health of our customers are of most importance, which is why we felt deeply concerned when reading that your visit was affected by this situation. Our hotel has a HACCP (Hazard analysis and critical control points) program that guarantees food, water, pools, and facilities quality in our premises.Sincerely,
par un voyageur
Publié le 14 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Hideaway at Royalton Punta Cana Team, Gestion de l’hôtel
Dear Michael,Thank you for your feedback. We will be addressing your concerns.Sincerely,
par un voyageur
Publié le 4 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Hideaway at Royalton Punta Cana Team, Gestion de l’hôtel
Dear Jina,Thank you for your feedback. We will be addressing your concerns.Sincerely,
par un voyageur
Publié le 3 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 déc. 2023 par Hideaway at Royalton Punta Cana Team, Gestion de l’hôtel
Dear Alisa,Thanks for staying with us. We appreciate your feedback!Sincerely,
