Ratings based on 2,759 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 1, 2024
Had alot of fun
Comment from Hotel Management
Jun. 2, 2024 by Meybi Baez, Hotel Management
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Meybi Baez Customer Care at Majestic Resorts
by A traveller
Posted May 25, 2024
Service is very great
Comment from Hotel Management
May 25, 2024 by Meybi Baez, Hotel Management
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts
by A traveller
Posted May 18, 2024
There is definitely an attention to detail. With the minute you get there. Diego and Henry montero were fantastic
Comment from Hotel Management
May 19, 2024 by Cynthia Lebron, Hotel Management
Dear Valued Guest,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted May 16, 2024
Nothing
Comment from Hotel Management
May 16, 2024 by Natacha Pérez, Hotel Management
Dear.Tursheen,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted May 15, 2024
Comment from Hotel Management
Jun. 5, 2024 by Cynthia Lebron, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted May 14, 2024
This hotel needs more activities during the day and night and also more restaurants and food selections.
Comment from Hotel Management
May 14, 2024 by Cynthia Lebron, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay with us by taking our survey. We sincerely apologize for the delay in our response as it is really important for us to receive feedback from our clients. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We really appreciate you taking the time to share your thoughts with us. We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff members and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the Senior Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Sincerely, Customer Care Majestic Resorts
by A traveller
Posted May 5, 2024
Beautiful place I enjoy staying at Majestic
Comment from Hotel Management
May 6, 2024 by Natacha Pérez, Hotel Management
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Natacha PérezCustomer Care, At Majestic ResortsIt is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts
by A traveller
Posted Mar. 27, 2024
Great place, will definitely consider going back.
Comment from Hotel Management
Mar. 27, 2024 by Jessica Matos, Hotel Management
Dear Scott,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted Mar. 15, 2024
The resort is prefect everyone friendly and good restaurants. The beach is better than the other resorts on either side of this resorts
Comment from Hotel Management
Mar. 16, 2024 by Meybi Baez , Hotel Management
Dear Harvey ,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted Mar. 7, 2024 on Expedia
Staff was very friendly with great amenities
Comment from Hotel Management
Mar. 7, 2024 by Brandor Hernández, Hotel Management
Dear Mark Bruce,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.Kind regards,Customer Care at Majestic Resorts
