Ratings based on 899 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 23, 2024 on Expedia
Beautiful place, excellent service. Will definitely come back!
Comment from Hotel Management
Feb. 25, 2024 by Royalton Punta Cana Team, Hotel Management
Dear Angello,We would mainly like to thank you for choosing Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,
by A traveller
Another great stay at Punta Cana Royalton
Posted Feb. 20, 2024 on HotelsAnother great stay….4th time at this hotel in 4 years. Beautiful grounds, nice pools and beach. Water park is a plus for kids. Our butler, Valentin, is amazing and one of the reasons we return each year
Comment from Hotel Management
Feb. 22, 2024 by Royalton Punta Cana Team, Hotel Management
Dear Walt,We would mainly like to thank you for choosing Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,
by A traveller
Posted Feb. 15, 2024 on Expedia
The Royalton Autograph exceeded our expectations. Beautiful, grounds. Amazing Service staff in every dept..Friendly. Helpful. We were not into shopping ,but that certainly was available .Enjoyed the opportunity to use facilities at the Royalton Splash [where our Grandchildren stayed with their parents ],& the Diamond Club where our youngest child stayed ,with his partner. .Great to be able to move throughout . [with option to walk or take a ride] We would definitely return & will highly recommend this Resort.
Comment from Hotel Management
Feb. 19, 2024 by Royatlon Punta Cana Team, Hotel Management
Dear Myrna,We would mainly like to thank you for choosing Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,
by A traveller
Posted Feb. 12, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by Royatlon Punta Cana Team, Hotel Management
Dear Stacey Elizabeth,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,
by A traveller
Posted Feb. 5, 2024 on Expedia
This hotel was beautiful, but the service was horrible. Our toilet was flooded for the whole time. We told the front desk more than once and they didn’t do anything about it or sent anyone to our room to fix it. definitely would not recommend this hotel if you like activities there is a charge for everything and it is a boring hotel
Comment from Hotel Management
Feb. 6, 2024 by Royalton Splash Punta Cana Team, Hotel Management
Dear Sarah Victoria Camara Da,We would like to thank you for sharing your impressions with us of your stay at Royalton Splash Punta Cana. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Cordially,
by A traveller
Posted Jan. 28, 2024 on Expedia
I highly recommend this resort . Everything was excellent.
Comment from Hotel Management
Feb. 1, 2024 by Royalton Punta Cana Team, Hotel Management
Dear J Socorro Nieto,Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Punta Cana.We appreciate your review and are looking forward to hosting you again soon so you can enjoy our luxurious services!Kind regards,
by A traveller from Pickering
Posted Jan. 28, 2024 on Expedia
How is this possible for a 5 stars property to have rooms facing back fences, power stations (transformers), alley used for all kind of support workers, transportation of all kind of merchandise, at few feets distance to to the door/balcony ?
Comment from Hotel Management
Feb. 1, 2024 by Royalton Punta Cana Team, Hotel Management
Dear Nicolae Florin,We would like to thank you for choosing us as your holiday destination and for the significant time that you took to let us know your experiences concerning your most recent stay. We sincerely appreciate your comments. Despite the inconveniences that you experienced during your stay, we truly hope that you can grant us the honor of welcoming you back to change the perception you took with you and change it into a memorable Royalton experience. Sincerely,
by A traveller
Posted Jan. 27, 2024 on Expedia
Worst hotel ever. Food was nasty, the hotel staff didn’t care about explaining about the facilities neither took care of us during dining experience. Would never come back again.
Comment from Hotel Management
Jan. 28, 2024 by Royalton Punta Cana Team, Hotel Management
Dear Laura,Thank you for choosing us for your recent holidays and for the valuable time that you took to let us know about your experiences regarding your stay. We sincerely value your comments. They truly allow us to adjust and improve our services as well as the hotel facilities.We truly regret that you have chosen not to return to Royalton Punta Cana, but should you change your mind, I would like to personally assure you that I will make sure that you will have an amazing holiday experience. Kindest regards,
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by Royalton Punta Cana Team, Hotel Management
Dear Tacy,Thanks for staying with us. We appreciate your feedback!Cordially,
by A traveller
Posted Jan. 26, 2024 on Expedia
Todo muy bueno me encanto
Comment from Hotel Management
Jan. 27, 2024 by Equipo Royalton Punta Cana, Hotel Management
Estimada Yeilin,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Esperamos sinceramente poder darle la bienvenida nuevamente a usted, a su familia y amigos en nuestro Royalton Bavaro, y le aseguramos que disfrutará de servicios e instalaciones incluso superiores en su próxima visita.Saludos,
