Avis Iberostar Selection Playa Mita All Inclusive

Thank you so much for choosing Iberostar Selection Playa Mita as your most recent holiday destination.We are happy to hear that you had such an enjoyable stay with us.It will be a pleasure to host you once again on your upcoming vacations.Kind regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Selection Playa Mita and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Thank you for sending us your feedback, it is extremely important to us.We regret to read that we have not been able to meet your expectations regarding cleanliness and it surprises us, as we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels, we totally agree that correct hygiene is essential to offer a comfortable stay for our guests, and we assure you that this is our goal. We will pass on your comments to the correct department and we are sorry that this made your holiday seem less than perfect.Once again, thank you for your time and effort with this review and we hope to see you again one day.Best regards,

First and foremost, we would like to thank you for choosing Iberostar Selection Playa Mita on your most recent vacation.Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. Again we thank you for sharing your comments and we hope to welcome you back again in the not too distant future.Best Regards,

We would like first and foremost to thank you for choosing us for your recent holiday and also for taking the time to share your opinion with us.Our main goal is to provide our guests with an amazing experience, and we are concerned to read that the quality of our service did not meet your expectations. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times.On the other hand, we regret reading about the situation you describe. We can assure you we are fully committed to our guests and to their safety and well-being. Therefore, it is important to say that we work with high standards and protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards our team of Chefs daily supervises that the food is prepared with the highest levels of hygiene and quality, from the moment each dish is prepared, until we deliver it to our guests.In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, temperatures, water, procedures, and every tool and equipment used for food handling. We do not take your feedback lightly and we will forward them to our Food and Beverage department for their review. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Rest assured that your feedback is truly important to us. We hope to have the opportunity to serve you once again in the near future.Best regards,