Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 9, 2024 on Expedia
sechoir ne fonctionne pas
micro onde ne fonctionne pas
dejeuner endroit restrain et peux de choix
piscine pas tres propre
Comment from Hotel Management
Mar. 12, 2024 by Customer Care Team, Hotel Management
Hi Paulo, We are disappointed to read your review of our hotel. It's unfortunate you had such challenges with the hotel amenities, and we deeply regret any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we have alerted our maintenance team to your comments so they can investigate and take immediate action to address the issues you have highlighted with the dryer, microwave, and swimming pool. For future reference, please know that our front desk is always available to resolve your concerns promptly, so kindly do not hesitate to reach out if there's ever something that needs attention. We are sorry that our food service did not meet your expectations. We aim to provide a satisfying dining experience and assure you that we will consider your feedback when we next review our food selection. Yes, we are a little limited in space in our dining area, and we apologize if this proved to be a little issue for you. Should you choose to stay with us in the future, please feel free to ask our team what time the area is likely to be quiet. Our team will be able to advise you of a suitable time to enjoy your meals without the rush. Thank you for considering our accommodation for your stay in Québec City and sharing your thoughts with us. We appreciate both and hope we'll have another opportunity to host you more successfully and provide you with the top-notch stay we are known to offer our guests.Best Regards,Customer Care Team
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 8, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 8, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by Customer Care Team, Hotel Management
Hi Belinda, it's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologize that we fell short in this instance. As our primary goal is always to exceed our guests' expectations, we would like to know more about how we can improve our product/service to make your next stay with us enjoyable. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Best Regards,Customer Care Team
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Customer Care Team, Hotel Management
Many thanks for the stellar rating, Céline - it's much appreciated! Your complete satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We appreciate you choosing Super 8 by Wyndham Quebec City for your rooming needs on this trip and hope to remain your accommodation of choice here for future visits. Enjoy your travels, and see you again soon!Best Regards,Customer Care Team
by A traveller
Posted Feb. 28, 2024 on Expedia
Bel endroit tranquille et prêt de tout en 15 minutes.
Comment from Hotel Management
Feb. 28, 2024 by Customer Care Team, Hotel Management
Dear Line, It is very rewarding to hear your perspective on our hotel, and we are pleased to know that you appreciated our beautiful and tranquil accommodations and convenient location. We hope your stay was comfortable and you had a great time exploring the city from our base. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing Super 8 by Wyndham Quebec City. We eagerly await your next visit!Best Regards,Customer Care Team
by A traveller
Posted Feb. 27, 2024 on Expedia
The service was super nice
Comment from Hotel Management
Feb. 27, 2024 by Customer Care Team, Hotel Management
Dear Fadi, It is truly rewarding to receive appreciation from our guests, and we are thrilled to know you enjoyed our service and had a 5-star experience at Super 8 by Wyndham Quebec City - this is exactly the kind of feedback we strive to receive from our guests! We're dedicated to providing memorable experiences for our valued guests, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Best Regards,Customer Care Team
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Expérience horrible 😣
Posted Feb. 25, 2024 on HotelsÀ mon arrivée à l’hôtel, j’ai déposé les bagages tout en constatant que la chambre était malpropre. J’ai quitté la chambre presque immédiatement. On a quitté l’hôtel pour environ une vingtaine de minutes. À mon retour j’ai été à la réception pour leur dire que la chambre n’était pas propre. La gérante a été voir la chambre et est revenu en disant que la chambre était propre. Elle ne voulait pas me rembourser et m’a dit de quitter l’hôtel et que si je voulais mieux que ça d’aller dans un hôtel 5 étoiles parce que le super 8 était seulement un 3 étoiles . J’ai appeler hôtel.com pour demander un remboursement et la réponse à été qu’ils me rembourserais la deuxième nuit mais je devais quitter l’hôtel immédiatement. Je leur ai dit que je ne quitterais pas si la soirée était payé. La réponse à cela est que si je restais la première soirée ils ne rembourseraient pas la deuxième soirée. J’ai louer une suite en pensant avoir une belle chambre et à place j’ai droit à un bain salle, plein de gouttes de savon bleu dans la douche, une téléphone tellement dégoûtant, les miroirs étaient sales, les dedans du bureau était sale également, dentifrice dans le lavabo, bord des fenêtres noires, j’ai déplacer le sofa lit et trouver un klennex usager en dessous pis j’en passe. Je ne retournerai plus jamais à cette hôtel.
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
