Ratings based on 573 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 16, 2023 on Expedia
Worn down
by A traveller from Vienna
Posted Jun. 20, 2023 on Expedia
Nothing worked properly (our door didn't lock, the a/c didn't work, hair dryer didn't work) and the facilities were really run down. The breakfast was of very poor quality.
by A traveller
Posted May 1, 2023 on Expedia
The check-in process was great, friendly staff person and provided all the information I needed for the stay. After that though it went downhill. the room was clean at first glance, but after that, I realized it was not that clean. The air filters were dirty. The HVAC unit sounded and looked like it hadn't been cleaned in years. The paint looked like it was covering up other issues. Things were broken in the bathroom and room. The free breakfast was just that. I definitely felt that they were trying to promote themselves as a high-end Quality Inn, but instead, it appeared that they had opened before the building was ready. Not that many people there so I am not sure why they didn't just fixed rooms one at a time and put guest in the finished room.
by A traveller
Posted Apr. 3, 2023 on Expedia
The breakfast was decent. The bed pillows were just throw pillows with pillow cases. They were very small. If anything, I’d suggest the hotel invest in some real pillows.
Also, some staff were inspecting the halls at 5 am on a Sunday and were kind of loud. Would’ve been nicer if I had not been woken up so early
by A traveller
Posted Mar. 31, 2023 on Expedia
The immediate issue was that this place was booked under the name Best Western, but the address sent to me to a Quality Inn and I thought we were lost. We weren’t, they just need to update their information! The first night we were there, the air conditioner broke and by the next day it was making an awful and loud sound so we had to change rooms. Additionally in the first room, the bedding and the (white) washcloths were stained and simply looked dirty. The next day I was going to take my children swimming, but the indoor pool was disgusting and I refused to let them get into it. I was terribly disappointed in this hotel.
by A traveller from North Andover
Posted Sep. 12, 2022 on Expedia
The room smell was really bad - couldn't open the window, and HVAC unit didn't provide fresh air. Stay away.
by A traveller
Smelled horrible
Posted Nov. 11, 2019 on HotelsOur room smelled like smoke so badly that we checked out by 3 AM. The pillows, sheets, blankets and towels all smelled horrible too. We got zero sleep. When we first checked in, the receptionist told there were no other rooms available, but another couple checking in were offered their choice of 2 rooms. The receptionist that checked us out that night told us that there had been other rooms available.
by A traveller from Philly
Posted Nov. 10, 2019 on Expedia
This is a decent hotel that we have stayed at a few times. Better than I expected from a budget chain, though it recently changed owners. Let’s see if it keeps up the standard.
by A traveller
Posted Oct. 30, 2019 on Expedia
by A traveller
Posted Oct. 26, 2019 on Hotels
