Note fondée sur 624 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 déc. 2023 par General Manager , Gestion de l’hôtel
Hi Jorge, thank you so much for your candid review. We are pleased that you enjoyed your stay with us and hope to see you again soon! :)
par un voyageur de Norcross
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Hi Stephen, thank you so much for your candid review. We really appreciate your feedback! Hope to see you again soon : )
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2024 par General Manager, Gestion de l’hôtel
Hi Flint, thank you so much for your candid review. We really appreciate your feedback and hope to see you again soon! : )
par un voyageur
Update walls and doors
Publié le 29 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
HI Michelle, thank you for your candid review. We really appreciate your feedback and will do what we can to make the necessary changes. Thank you & we hope to see you again soon! : )
par un voyageur
Worse Experience Ever
Publié le 26 févr. 2024 sur HotelsChecked in and then a couple checked in at the conjoining room to ours and had little kids and that were screaming and beating on our and would not stop. The manager Rico said there were no availability to move us to another room. We couldn’t stay!!! And Rico told me to contact Hotels.com for a refund and then when they called the hotel Rico told the guy at the front desk to tell them he wasn’t there yet I just talked to him. This was the worse experience I have ever ever had!!! We will not be back there EVER!!!!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par General Manager, Gestion de l’hôtel
Hi Anonymous, thank you so much for your candid review. Rico spoke with you correctly and spoke with Hotels.com on your behalf. We were completely sold out during your time of travel and there was indeed no available inventory. We go above and beyond to take care of our guests, if there was anything that could have been done outside the call to the neighboring guests letting them know of Hotel Quiet Hours, it would have been done. Unless you called back after 8pm, my FOM was present prior which is when you spoke with him. I do apologize for any inconvenience caused and would only hope that you would give us another chance in the future to prove to you that your unsatisfactory stay was an exception. Thank you & have a great day-
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Has only one elevator
Commentaires de Gestion de l’hôtel
21 févr. 2024 par General Manager , Gestion de l’hôtel
Hi Henry, thank you so much for your feedback. It is unfortunate that you didn't enjoy your stay to the fullest extent. It is accurate that we only have one elevator as we have a smaller hotel and no real need for two. Thank you for staying with us and we hope to see you again soon! :)
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Easy to get to and no hassle at all.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par General Manager , Gestion de l’hôtel
Hi Ricardo, thank you so much for your feedback. We are pleased that you enjoyed your stay with us. It truly means a lot to us. We hope to see you again soon! :)
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Second time visiting drink machine was down again during breakfast
Commentaires de Gestion de l’hôtel
11 févr. 2024 par General Manager , Gestion de l’hôtel
Hi Faith, I do apologize that the drink machine is not working, although it is out of our control, we are working to get this matter resolved as it just happened unexpectedly. There are other items available to drink in the meantime. Thank you for your candid review, and we hope to see you again soon! :)
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 févr. 2024 par General Manager , Gestion de l’hôtel
Hi Flint, thank you for your candid review. We definitely appreciate your feedback and hope to see you again soon! :)
par un voyageur
Super!
Publié le 1 févr. 2024 sur HotelsEverything was great— comfy, clean, great staff and great breakfast.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par General Manager , Gestion de l’hôtel
Hi Sonya, thank you for staying with us. We appreciate your feedback and hope to see you again soon :)
