Ratings based on 1,443 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 30, 2024
Comment from Hotel Management
Apr. 2, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller from Torrance
Posted Mar. 17, 2024
Very friendly reception and Check-In. Love the text communications before we arrived and the free coffee and water are always appreciated!
Comment from Hotel Management
Mar. 26, 2024 by Customer Care Team, Hotel Management
Dear Karen,Thank you for your kind words! We're delighted to hear that you had a positive experience with our reception and check-in staff. Providing friendly and efficient service is important to us, and we're glad that our text communications before your arrival helped to enhance your experience. We're also pleased that you enjoyed the complimentary coffee and water - it's our pleasure to provide these little extras to make your stay more enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Best Regards,Guest Experience Team
by A traveller
Filthy carpet, thin blankets
Posted Feb. 20, 2024 on HotelsRemodel not complete in the room we had. New paint and some some new fixtures, but the carpet was so disgusting that neither of us would consider stepping on it barefoot. Blankets were minimal and super thin. I expected waaaaaay better looking the reviews.
Comment from Hotel Management
Feb. 29, 2024 by Customer Care Team, Hotel Management
Hi James,We're truly sorry to hear about your disappointment with your recent stay. Please accept our sincerest apologies for falling short of your expectations. We take all guest feedback seriously, and we will address these issues with our housekeeping and maintenance teams to ensure that similar concerns are promptly addressed and improvements are made. We understand the importance of providing a comfortable and pleasant environment for our guests, and we regret that we did not meet this standard during your stay. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right. If you choose to stay with us again in the future, please don't hesitate to reach out to our front desk team immediately with any concerns so that we can address them promptly and ensure you have a more enjoyable experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.Best Regards,Guest Experience Team
by A traveller
Posted Feb. 20, 2024 on Expedia
The staff at the hotel were friendly and accommodating. The location of the hotel is perfect as there are things to do within walking distance. The remodeling upgrades are spot on and the vibe of the hotel is great. I will definitely be staying here again next time I'm in Redding.
Comment from Hotel Management
Feb. 23, 2024 by Customer Care Team, Hotel Management
Hi Justin,We're thrilled to hear that you had such a positive experience during your stay with us! Providing friendly and accommodating service is a top priority for our team, and we're delighted that you found our staff to be just that. It's fantastic that our location was convenient for you, with plenty of things to do within walking distance. We're also glad to hear that you appreciated the remodeling upgrades and enjoyed the vibe of our hotel. Your intention to stay with us again next time you're in Redding is the highest compliment we could receive, and we can't wait to welcome you back! Best Regards,Guest Experience Team
by A traveller
Posted Feb. 19, 2024 on Expedia
We were very impressed with the property. They did a great job with the remodel. Very friendly and helpful staff. Most importantly very very clean and very well maintained. Will definitely be staying there again.
Comment from Hotel Management
Feb. 23, 2024 by Customer Care Team, Hotel Management
Hi Maira,We're absolutely thrilled to hear that you were impressed with our property and the recent remodel! Providing a clean and well-maintained environment for our guests is a top priority for us, and we're delighted that you found our efforts in this regard to be exceptional. It's wonderful to hear that our staff's friendliness and helpfulness contributed positively to your experience. Your intention to stay with us again is the highest compliment we could receive, and we can't wait to welcome you back! Best Regards,Guest Experience Team
by A traveller from Torrance
Posted Feb. 16, 2024 on Expedia
beautifully re-done with taste - and great firm mattresses = helpful having a mini kitchen of sorts - got a great rest from my drive down from Portlandia
Comment from Hotel Management
Feb. 21, 2024 by Customer Care Team, Hotel Management
Dear Gary,We're delighted to hear that you had a wonderful rest after your drive from Portlandia! ;) And that you found our renovated rooms tastefully done, with comfortable mattresses that provided you with a great night's sleep. Our mini kitchenettes are designed to enhance your convenience and comfort, and we're pleased they met your needs. Your feedback is truly appreciated, and we look forward to welcoming you back for another relaxing stay in the future!Best Regards,Guest Experience Team
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction.Best Regards,Customer Care Team
by A traveller from south bristol
Posted Feb. 16, 2024 on Expedia
Nice modern place with very friendly staff and no problem place. Have stayed there several times.
This time some dirty towels, not changed and old coffee in the coffee machine etc. The heatpump is noisy and i turned it off.
Comment from Hotel Management
Feb. 21, 2024 by Customer Care Team, Hotel Management
Dear Jan,Thank you for your continued patronage and for taking the time to share your feedback with us. We're thrilled to hear that you've enjoyed your stays with us in the past and that you find our place modern with friendly staff. However, we sincerely apologize for the lapse in cleanliness with the towels and the oversight with the coffee machine during your recent visit. Rest assured, we'll address these issues promptly with our housekeeping team to ensure they're not repeated in the future. Additionally, we apologize for the inconvenience caused by the noisy heat pump and we will look into resolving this matter as well. Your satisfaction is our priority, and we appreciate your understanding and valuable feedback. We hope to have the opportunity to welcome you back for a flawless experience soon.Best Regards,Guest Experience Team
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Feb. 13, 2024 on Expedia
Everything met my expectations
Comment from Hotel Management
Feb. 20, 2024 by Customer Care Team, Hotel Management
Hi Kamiran,We're pleased to hear that everything met your expectations during your stay with us. Your satisfaction is important to us, and we appreciate you choosing our hotel. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Best Regards,Guest Experience Team
