Note fondée sur 849 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mai 2024
Room smells bad, floors were filthy, asked them to mop and they didn't. Key card wouldn't work. Hole in floor. Maid service rolling cart back and forth early.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Daniel,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN REDDING. It’s great to see you enjoyed your stay, resulting in an 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management
par un voyageur
Crazy room mix up...
Publié le 27 févr. 2024 sur HotelsThe reservation we had was given away on a Friday night, despite my calling to say we were arriving late. I'm in a wheelchair so 2nd floor didn't work. Called sister motel and saved queen bottom room for us. We rushed over. Then didn't have room? Gave us 2 double, 1 slept in. We slept in the other. That was all they had. We took it. All that took hours. Morning manager was VERY apologetic about it all. We will give another chance here.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Fred,The team at the Red Roof Inn Redding would like to thank you for sharing with us. We appreciated your 6/10 score. We were also pleased to read that the manager was apologetic for the situation mentioned and that they resolved the situation. However, it was displeasing to read that you lost your reservation at this location and that the other location was unable to provide you with the Queen bedded room on the first floor. As such, your feedback may be taken into account.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again so that we can provide you with a better experience.Sincerely,Red Roof Management
par un voyageur
Publié le 27 févr. 2024 sur Expedia
would visit here again
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Colleen, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN REDDING. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Red roof surprised me with how easy it was to stay here .
Parked right in front of our room. Ice machine was good, coffee in the room and microwave plus the fridge .
Great rate for the stay .
Front desk guys were helpful !
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Tony, Gestion de l’hôtel
Dear Janet,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN REDDING.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Too noisy
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Dora,Thank you for taking the time to tell us about your experience at the RED ROOF INN REDDING. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Great place for a great price. Will book again if I get the chance.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Scott, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN REDDING regarding the great price. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Nightmare
Publié le 17 févr. 2024 sur HotelsI was surprised by an extra deposit at the hotel. It left me desperate to find another one. This is the first time I had a bad experience. When I used this app before, the deposit was already included in the cost to rent the rooms. Now it doesn't? I ended up cutting my trip short and missing our on a really good business opportunity. I was pissed.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Donna,Thank you for taking the time to tell us about your experience at the RED ROOF INN REDDING. I am sorry that your experience did not meet your expectations prompting your 2/5 score. However, as it pertains to the deposit a 100 refundable deposit is required of all guests at check-in. Refundable at check-out. Deposit policy does not apply to DB (Direct Bill) and UCC (Universal Credit Card) guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 16 févr. 2024 sur Expedia
No smoking policy but The room smells like smoke as I walked in which made me hesitant about everything else , I found hair in the bed also , towels have stains aswell . There is not much to say about the complimentary coffee , they could add the small milk stuff atleast . Guy at desk did his job in explaining the deposit and everything but is very slow and not too welcoming.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Amy-May. The staff and I at the RED ROOF INN REDDING appreciate your 3/5 score. However, you indicated that the smell of smoke in your non-smoking room, the cleanliness of the bed, and all the other issues mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.Please know that we value you as our guest and appreciate your feedback. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Staff were courteous and efficient
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Kerry- Lee RediResponse Specialist, Gestion de l’hôtel
Dear Ray,We appreciate your comments regarding your recent stay at the RED ROOF INN REDDING. We always enjoy hearing about the positive experiences our guests have at our hotels. I was happy to read you were pleased with our courteous and efficient staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know we appreciate your business with us and value you, our guest.Thank you again for the kind words, we hope to host you again soon.Sincerely,Red Roof Management
