Ratings based on 302 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Kevin S., Hotel Management
We're happy to hear that you enjoyed your stay. We look forward to seeing you again soon!
by A traveller
Posted Feb. 10, 2024 on Expedia
Rooms was clean and comfortable
Comment from Hotel Management
Mar. 18, 2024 by Kevin S. , Hotel Management
We're happy to hear that you enjoyed your stay, thank you for taking the time to provide us with your feedback.
by A traveller
Mixed experience
Posted Jan. 22, 2024 on HotelsThe service was spectacular. However, we asked for a toaster in our room and was told that the rooms were not provided with toasters and we would have to use the communal toaster in the dining area. Then, friends came to stay in a different room and they had a toaster! Additionally, we were in a 2 bedroom, 2 bath suite. The unit had 2 furnaces, one of which wasn't working. We ended up having to use space heaters to keep the suite warm. Not great given we paid over $300 per night for our stay.
by A traveller
Posted Jan. 7, 2024 on Hotels
Very dirty , price expensive
Comment from Hotel Management
Jan. 8, 2024 by Kevin S., Hotel Management
We're very sorry to hear that you did not enjoy your stay. Our team strives to provide a comfortable and clean environment for our guests. We hope that you will give us another chance in the future.
by A traveller
Posted Dec. 31, 2023 on Hotels
The room was great as was breakfast, but my room was right by the exit and for some reason maintenance staff needed to work on a door at 8am , slamming the door repeatedly easily 100 times over an hour period
Comment from Hotel Management
Jan. 8, 2024 by Kevin S., Hotel Management
Thank you for taking the time to share your feedback regarding your experience at our hotel. We are happy to hear that you enjoyed your stay but would like to apologize for the inconvenience that you experienced with the maintenance person. We will use this opportunity to ensure that our guests do not experience this again in the future.
by A traveller
Posted Dec. 31, 2023 on Expedia
Great place to stay
Comment from Hotel Management
Jan. 23, 2024 by Kevin S., Hotel Management
We're so happy to hear that you enjoyed your stay. We look forward to welcoming you back the next time that you are in the Chester area!
by A traveller
Posted Nov. 12, 2023 on Expedia
Under construction and or worth the money to stay here-go to courtyard-it’s in the same parking lot!!!!
Comment from Hotel Management
Jan. 8, 2024 by Kevin S., Hotel Management
We are very sorry to hear that you did not enjoy your stay. Our renovations are nearly complete and we hope that you will give us another chance.
by A traveller
Posted Oct. 8, 2023 on Expedia
Many amenities were not available, free water was
No accessible when the water was off for several hours, no hot water and no gym or pool.
by A traveller
Posted Sep. 26, 2023 on Expedia
Comfy beds, nice rooms
Comment from Hotel Management
Sep. 27, 2023 by Kevin S., Hotel Management
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay!
by A traveller
It's okay to spend a night
Posted Sep. 9, 2023 on HotelsIt was not bad, it was not good. I don't have anything really good or bad to say about the place.
I found lots of hair in the bathroom. I find that off putting.
Comment from Hotel Management
Sep. 27, 2023 by Kevin S., Hotel Management
Thank you for sharing your feedback regarding your stay. We appreciate this information and are continually striving to improve our guests experience. We hope to see you again soon!
