Note fondée sur 456 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 mars 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Claudia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chester and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Thank you, Sabrina, for being our guest at the Red Roof Inn Chester. We value you as our guest and welcome your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Caroline,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chester and I appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 oct. 2023 sur Expedia
The room had holes in the walls, the floor was not clean and mold in the shower. I have no idea how this hotel got 7/10 rating on Expedia. The night after we changed hotels and went in a 7.8/10 hotel and it was perfect… hence I would
Give this hotel maybe 4/5
Commentaires de Gestion de l’hôtel
15 oct. 2023 par Xao Red Roof Management RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn Chester, Yan. I am sorry that your experience did not meet your expectations. You stated that the discoloration in the shower and the holes in the room walls, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property. Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 août 2023 sur Hotels
Le drain de la douche doit être débouché.
Pratiquement rien au déjeuner.
Commentaires de Gestion de l’hôtel
6 août 2023 par Carla Red Roof Management, Gestion de l’hôtel
Chère Solange,Merci d'avoir pris le temps de nous faire part de votre expérience au Red Roof Inn Chester. J'ai été déçu de lire que votre séjour n'a pas été à la hauteur de vos attentes en raison de la situation que vous avez décrite concernant le drain de la douche devant être débloqué et le menu du petit-déjeuner n'étant pas à votre goût. Nous travaillons continuellement pour améliorer notre hôtel, donc j'apprécie vraiment que vous nous fassiez part de vos commentaires.Lors de votre prochain séjour, si vous rencontrez des problèmes avec nous, veuillez contacter immédiatement notre réception afin que nous puissions régler le problème pour assurer votre satisfaction. Merci de partager vos préoccupations et j'espère que vous nous donnerez l'occasion de mieux vous servir à Red Roof la prochaine fois que vos projets de voyage nécessiteront un hébergement.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 mai 2023 sur Expedia
Ambiance generale
Commentaires de Gestion de l’hôtel
16 mai 2023 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Cara Angelo,Apprezzo che tu abbia condiviso il tuo feedback dopo il tuo soggiorno al Red Roof Inn Chester. È così gratificante leggere che hai avuto un ottimo incontro con noi e apprezziamo davvero le tue gentili osservazioni sull'atmosfera generale del nostro hotel. Il feedback dei nostri ospiti è sempre il benvenuto poiché ci sforziamo di migliorare continuamente la qualità dei nostri servizi.Grazie ancora per la tua recensione. Sarebbe un piacere per te ripetere la tua esperienza con noi in futuro.Sincerely, Chevanese RediResponse Specialist
par un voyageur
Publié le 3 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2023 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Hello Rene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chester and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist
par un voyageur de Sherbrooke
Publié le 5 mars 2023 sur Expedia
Déjeuner décevant, ne correspondait pas au photos.
Commentaires de Gestion de l’hôtel
6 mars 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to leave a review, JeanPhilippe. I appreciate your comments regarding your recent stay at the Red Roof Inn Chester. It's great to see that you were satisfied with your stay, resulting in a 3/5 score. You indicated that the lunch was not to your liking and that the our hotel fell short of your expectations. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,GabrielleRediResponse Specialist
par un voyageur
Publié le 7 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2023 par General Manager, Gestion de l’hôtel
Dear Patrick,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHESTER.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,General ManagerRed Roof Inn - RedRoof Inn
par un voyageur
Publié le 13 mars 2022 sur Hotels
Il mon obliger à payer la cambre en argent en arrivant et il ont charger le prix pareil sur ma carte de crédit j’ai appeler 4 fois pour un avapir un crédit sur ma carte et il ne me rappelle pas
Commentaires de Gestion de l’hôtel
4 avr. 2022 par General Manager, Gestion de l’hôtel
Dear Gaston,
Thank you for taking the time to tell us about your experience at the RED ROOF INN CHESTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience.
I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
I apologize I was not aware of this so I request you to kindly please call back between 12 - 3 pm
Very truly yours,
General Manager
Red Roof Inn - RedRoof Inn
