Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
Rooms were good, TV fantastic lots of English channels, food was decent, wifi works but you have to keep logging in if you put your phone down for 5 minutes, entertainment poor, beach good, pool was heated and nice. No pool or beach service which was okay because everything is close. I would stay again.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Dear Mr. Grant and Mrs. Ramona, Gestion de l’hôtel
Dear Grant and Ramona,Thank you for your review of Decameron La Marina. I'm glad to hear that you enjoyed the rooms, TV channels, food, and heated pool. It's helpful to know about the wifi login issue and lack of pool/beach service. We appreciate your feedback and hope to welcome you back soon!Kind regards,Kenia Alejandra González RobledoGuest Service Manager
par un voyageur de Guadalajara
Publié le 26 févr. 2024 sur Expedia
En general excelente el personal muy amable la comida variada y de muy buena calidad cuenta con camastros en playa que se me ase excelente recomiendo el café muy rico en general muy bien y muchas gracias
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Sr. Roberto, Gestion de l’hôtel
Estimado Roberto,Gracias por compartir tu experiencia en Decameron La Marina, Roberto. Nos alegra saber que disfrutaste de la amabilidad del personal, la variedad y calidad de la comida, los camastros en la playa y el delicioso café. ¡Esperamos verte de nuevo pronto!Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Srita. Brenda Johana, Gestion de l’hôtel
Estimada Brenda Johana,Reciba un cordial saludo del hotel Decameron La Marina, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderla.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Don’t advertise things you cannot offer. From no towels in bathroom (even when leaving a tip every day) to no hot water in shower, no a la carte restaurant (even tho we were told to go to desk every day). The last attempt, the line formed and was opened at 9am. We were about 4 couples back. The Mexican couple ahead of us got offered multiple time slots (because I understand Spanish) and then we were told”full”. In fact all the non-Mexican guests were denied. Leaves a very bad taste.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Ms. Mary, Gestion de l’hôtel
Dear Mary, We apologize for the inconveniences you experienced at Decameron La Marina. Your feedback is important to us and we will address these issues with the hotel management to ensure a better experience for all guests. Thank you for bringing this to our attention.Kind regards,Kenia Alejandra González RobledoGuest Service Manager
par un voyageur de Lake Country
Publié le 12 févr. 2024 sur Expedia
In February of 2024, my wife and I stayed at the Decameron La Marina hotel in noisy Guayabitos, and it was a disappointing experience from start to finish. The rooms had no sound proofing. The incessant noise from the surrounding area made it impossible to relax or get a decent night's sleep. From multiple brass bands playing on the beach and hotel music through loudspeakers or hotel events through loudspeakers, (all in Spanish) there was nowhere on site to relax till after 10pm when MOST nights, the music was done. Karaoke was everynight between 9pm and 10pm or shortly after. Then it was just the sounds of the waves crashing on the beach. That was soothing. The hotel staff seemed indifferent to the issue as it is part of their culture. Additionally, the newer hotel rooms were already in need of repair, with uncomfortable torn beds, basic furnishings (no mini fridge or hooks to hang a towel), and corroded bathroom fixtures. The tap water to wash in or brush your teeth tasted like it had grit in it and had a hint of sewage and salt smell. The food at the on-site buffet was subpar and mediocre at best, and the overall atmosphere lacked charm. (netting around the restaurant to keep the birds out was stretched or torn). The only reason for a two star review is the staff were clean and friendly. I'd look elsewhere for a peaceful and enjoyable vacation experience. I would not recommend this hotel to anyone seeking a tranquil retreat. Unless you speak perfect Spanish and like noise
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Dear Kerrie Leonard, Gestion de l’hôtel
Thank you for sharing your detailed review of Decameron La Marina. I'm sorry to hear about your disappointing experience. It's important to prioritize peace and relaxation during a vacation. Your feedback on the noise levels and room conditions will be valuable for travelers seeking a tranquil retreat. We appreciate your positive note about the friendly staff. Your insights will help others make more informed decisions about their accommodations.Cordially,Kenia Alejandra González RobledoGuest Service Manager
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Excelentes instalaciones, nuestra estancia en pareja todo incluido fue fabulosa ya que había mucha atención de parte del personal en todas las áreas.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Srita. Jessica, Gestion de l’hôtel
¡Gracias por tu amable review del hotel Decameron La Marina! Estamos encantados de saber que disfrutaste de nuestras excelentes instalaciones y de la atención del personal en todas las áreas. Esperamos verte pronto nuevamente para brindarte otra fabulosa estancia en pareja con todo incluido.Siempre será un placer poder atenderla.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Sr. Jose Luis, Gestion de l’hôtel
Estimado Jose Luis,Reciba un cordial saludo del hotel Decameron La Marina, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Everything is great. The staff are very nice and friendly. The room is simple and functional.
Because we're in the holiday season, we often have to wait in line for dinner. Also, since the beach is not private, it always busy and the chairs are occupied all day long.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Dear Qian, Gestion de l’hôtel
Dear QianReceive a cordial greeting from the Decameron La Marina hotel, we appreciate that you have taken the time to evaluate your experience at the hotel and we value your comments and rating that allow us to continue improving our program of excellence in service to 100% meet your expectations in a Next Opportunity.We hope that you will be part of our frequent guests so that we can continue providing you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.Cordially,Kenya Alejandra González RobledoGuest Service Manager
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Paid for a room that I did not pay for. Details regarding accommodations for dinner were never specified even though I showed up early to add myself to the list in which isn’t even taken into account. missed my opportunity due to the long line at the other hotels. Reservations are required to to eat at the other hotels and wait in long lines, even with their reservation system
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Ms. Erika, Gestion de l’hôtel
Dear Erika,Thank you for your feedback. We apologize for the inconvenience you experienced with your room reservation and the lack of information regarding dinner accommodations. We will address these issues with our staff to ensure it doesn't happen again. We understand the frustration with long lines and the reservation system for dining at other hotels, and we will work to improve this process. We appreciate your patience and hope to have the opportunity to make it up to you in the future.Kind regards,Kenia Alejandra González RobledoGuest Service Manager
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Did not get the room I paid for
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Dear Erika, Gestion de l’hôtel
Dear Erika,On behalf of the Decameron La Marina hotel we would like to thank you for taking the time to respond to our survey and letting us know your opinion, which is very important to us.We are sorry that your experience was not satisfactory due to the type of room you received. It is worth mentioning that all our rooms are standard rooms and if we have the room you requested it will be assigned without any inconvenience, but everything is subject to availability. We will be reviewing this situation with the area in charge and are taking corrective actions, in order to continually improve our customers' experience.We hope to have the pleasure of serving you again at the next opportunity and make your vacation the best experience.Sincerely,Kenya Alejandra González RobledoGuest Service Manager
