Note fondée sur 1 066 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de BLOOMINGTON
Publié le 20 mai 2024
Commentaires de Gestion de l’hôtel
21 mai 2024 par Jade Robertson-Longfellow (Front Office Manager), Gestion de l’hôtel
Thank you for the perfect rating, Ivona! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We appreciate your business and hope to welcome you back again soon for another fantastic stay!
par un voyageur
Publié le 18 mai 2024
Commentaires de Gestion de l’hôtel
19 mai 2024 par Kay Neitge, Gestion de l’hôtel
Thank you for rating a 5 out of 5. We look forward to seeing you again if you are in Rochester, MN.Thank you,Kay NeitgeReservation Manager
par un voyageur
Publié le 15 mai 2024
Wasn’t able to take a shower in the morning due to no hot water. Never have stayed at a hotel that didn’t offer some sort of breakfast. I had a question about my bill and I was told,I don’t know. Not sure what has happened to kahler inn,but it definitely has gone downhill
Commentaires de Gestion de l’hôtel
16 mai 2024 par Jade Robertson-Longfellow (Front Office Manager), Gestion de l’hôtel
Thank you for bringing your recent experience to our attention. We swiftly addressed the hot water issue to prevent any further inconvenience, and we offered all guests the option to relocate to rooms with ample hot water.We sincerely apologize for any inconvenience caused by our breakfast offerings not meeting your expectations. Rest assured; we are reviewing these offerings to better align them with our guests' needs in the future.Additionally, we are providing our staff with additional training to ensure they are better equipped to assist guests with inquiries and concerns promptly and effectively.Your feedback is invaluable as we continually strive to enhance our services. We hope for the opportunity to welcome you back and provide you with a more positive experience.
par un voyageur
Publié le 29 avr. 2024
I didn’t like that we had to pay for parking on top of staying there. The pool area was dirty with chunks of hair in the drains. The bathroom tub was dirty the toilet never stopped running so it didn’t flush that great. No cleaning stuff for the exercise equipment. Was high priced for such dirty and little you got.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par rickringo, Gestion de l’hôtel
Thank you for your candid review. We sent a team first thing this morning to review these issues and want to apologize for what you have encountered. Your review has already become a training tool for the team and we appreciate your remarks.
par un voyageur
Publié le 24 mars 2024
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Kay Neitge, Gestion de l’hôtel
Thank you for taking the time to rate us a 4 out of 5.We look forward to seeing you again if you come to Rochester.Thank you,
par un voyageur
Publié le 21 mars 2024 sur Expedia
Extremely convenient for Mayo Clinic visitors. Can access from underground walking subway tunnels. Was able to leave 10 minutes before my appointment and make it there in time for check in. Keep in mind, it’s an old property so if it’s amenities and elegance you’re looking for this isn’t the place for you. Desk worker called about an hour after check in to make sure we had everything we needed. I can’t complain about our visit, we were there Monday-Friday.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Kahler Inn & Suites Management, Gestion de l’hôtel
Dear Kearsti,Thank you for sharing your experience! We're glad to hear that our convenient location and underground access to the Mayo Clinic made your visit easier. We understand that our property may not offer the same amenities and elegance as others, but we strive to provide a comfortable and convenient stay for all our guests. It's great to know that our desk worker reached out to ensure you had everything you needed during your stay. We appreciate your feedback and hope to welcome you back again in the future!Kind Regards,Kahler Inn & Suites Management
par un voyageur
Publié le 20 mars 2024 sur Expedia
I love the proximity to the Mayo Clinic. The staff was personable, professional and efficient.
Paying $15 to park in the garage was a big benefit as well.
One thing to improve upon: Please deep clean the floors in the bathrooms and on the carpet edges.
Thank you for all you do!
Commentaires de Gestion de l’hôtel
22 mars 2024 par Kahler Inn & Suites Management, Gestion de l’hôtel
Dear Diane,Thank you for your feedback! We're thrilled to hear that you appreciated our proximity to the Mayo Clinic and found our staff to be personable, professional, and efficient. We also appreciate your suggestion regarding the cleanliness of the floors in the bathrooms and on the carpet edges, and we will definitely take that into consideration to improve our services. We hope to welcome you back again soon!Kind Regards,Kahler Inn & Suites Management
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par Kahler Inn & Suites Management, Gestion de l’hôtel
Dear Mona,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Kahler Inn & Suites Management
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par Kahler Inn & Suites Management, Gestion de l’hôtel
Dear Molly,Thank You for the PERFECT SCORE rating of your experience at Kahler Inn & Suites! We are thrilled that you loved your stay. We'd love to host you again in the future.Kind Regards,Kahler Inn & Suites Management
par un voyageur
Publié le 13 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2024 par Kahler Inn & Suites Management, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Kind Regards,Kahler Inn & Suites Management
