Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2023 sur Expedia
All good
Commentaires de Gestion de l’hôtel
8 mars 2023 par General Manager, Gestion de l’hôtel
Dear Isabelle,Thank you for sharing your comments with us! We are thrilled to know that you thoroughly enjoyed your visit. Happy travels and we hope to see you again soon!
par un voyageur de Pittsford
Publié le 15 avr. 2024
par un voyageur
4 stars
Publié le 8 mars 2024 sur HotelsOur trip was just a weekend getaway to go to the wine fest up there. Mostly comfortable and clean. The restaurant on site was very good. Our only complaint would probably be the Keurig machine. Coffee tasted funny. I don’t know if the machines need cleaned and definitely noise from people coming up and down the hall, you can hear very easily. Would stay there again for the most part.
Commentaires de Gestion de l’hôtel
11 mars 2024 par General Manager, Gestion de l’hôtel
Dear Michael,It is wonderful to know that you had an excellent experience with us! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Receiving recognition for our excellent restaurant is always appreciated as well! Your feedback about the coffee maker will be shared internally to ensure any necessary adjustments are made promptly. Thank you for your kind review, and we look forward to your return.
par un voyageur de Holland
Publié le 4 mars 2024
par un voyageur
Publié le 3 mars 2024 sur Expedia
Nice place to stay
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Unlike photos and website. Not luxurious at all. Pool is constantly busy with no supervision, and pool looks cloudy. Hot tub is always full. Celebrated our 8 year anniversary and we didnt even get to use the hot tub. They do not honor expedia gold members or VIP access. They did not give me my free room upgrade or late check out which is an offer i get with VIP access. They almost charged me for free credits that came with my expedia. They didn't know how to redeem any of it so after an inconvenient and long check out the desk lady finally decided to take the charges off. Whats the point of gold or VIP if these businesses don't care about third party bookings. Absolutely not worth the money. Stay at a chain and get a massage down the street, thats what i did. Horizons dining was the best part of our stay.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Lilianna,We apologize for any issue you had with your reservation and third-party add-ons. While our team does its best to accommodate guest requests, please know that this is subject to availability. If you have questions about what benefits were applied to your reservation, we encourage you to reach out to the third-party site you used for your reservation as they would be best equipped to assist you. We are pleased you chose to celebrate with us, and we appreciate you reaching out. Safe travels, and we hope to improve upon your perceptions during a future stay.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
par un voyageur de Rochester
Publié le 19 févr. 2024 sur Expedia
The hotel as a whole is beautiful, however there are a few areas that make the hotel a bit outdated. The room I stayed in was pretty spacious the view was of the parking lot and the sink outside the bathroom was a bit awkward because it was unnecessary. The toilet in our bathroom didn’t flush properly and I couldn’t get ahold of the front desk to fix it but over all the stay was pretty nice. I would stay again if offered the opportunity.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Keiara,Thank you for being our guest and sharing your feedback. Please know that we pride ourselves on our top-notch accommodations and wonderful service, so we apologize that you had a couple of concerns during your stay. That said, we are delighted that you enjoyed the beauty of our hotel and your stay overall. We look forward to welcoming you back and impressing you further.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
par un voyageur
Publié le 18 févr. 2024 sur Expedia
