Ratings based on 962 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.3 Service & staff
2.7 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 11, 2024 on Expedia
Dirty microwave sink broke doors dirty bed very old
Comment from Hotel Management
Mar. 18, 2024 by Brand Experience Team, Hotel Management
Hi Gregorio,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie#Team6
by A traveller
Posted Mar. 11, 2024 on Expedia
It looked like it was being worked on. Trash all over the back property.
Ice machine barely put out any ice.
Room extremely small and no cabinet space!!
Comment from Hotel Management
Mar. 18, 2024 by Brand Experience Team, Hotel Management
Hi Ronda, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6
by A traveller
Posted Mar. 5, 2024 on Hotels
very very uncomfortable beds no coffee machine, apparently machine was broke
Comment from Hotel Management
Mar. 11, 2024 by Brand Experience Team, Hotel Management
Hi AdanThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6
by A traveller
Posted Mar. 4, 2024 on Hotels
Room was overly priced. The bed was super hard. The room smelled like cigarettes, actually the whole hall did. Not worth what we paid.
Comment from Hotel Management
Mar. 11, 2024 by Brand Experience Team, Hotel Management
Hi Marcela,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A traveller
Posted Mar. 3, 2024 on Expedia
Disgusting
Comment from Hotel Management
Mar. 11, 2024 by Brand Experience Team, Hotel Management
Hi Gonzales,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A traveller
Nasty Room
Posted Feb. 27, 2024 on HotelsWe checked in, walked in the room and it was nasty. There was stuff splattered on the ceiling. The bathroom was wheelchair accessible, but they had put down snap in laminate flooring and it was bubbled up and bunch of stuff in the cracks. We left and asked for a refund.
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Customer Care Team, Hotel Management
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Feb. 24, 2024 on Expedia
Average
Comment from Hotel Management
Mar. 5, 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A traveller
Posted Feb. 21, 2024 on Expedia
For starters, the hot tub was closed and when we booked the room, that information was not given to us. A few times during the night, our room got the worst scent of marijuana from neighboring rooms I'd assume. One of the light fixtures was cracked. the toilet paper holder was nearly broken off, just barely hanging on the wall. the sink was chipped in multiple places. the toilet would make a roaring noise when it was flushed. The beds were not properly furnished, there wasn't a blanket and the two small pillows were lumpy and somewhat uncomfortable. Will not be staying here again.
Comment from Hotel Management
Feb. 27, 2024 by Brand Experience Team, Hotel Management
Hi David,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
by A traveller
Posted Feb. 20, 2024 on Expedia
It was an unpleasant experience. Customer service was poor on arrival, room size was small, walls were paper thin and noise level was high, bed was brick hard and uncomfortable, comforter/blanket was bedsheet thin, booked a non- smoking room and smelled like a smoking room, bad smell in hallways and overall hotel condition is poor. We left a few hours after checking in cutting our losses. Spent $240 at this place and highly unlikely to book a room here again. Spent
Comment from Hotel Management
Feb. 27, 2024 by Brand Experience Team, Hotel Management
Hi Gabriela,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6
