Note fondée sur 2 299 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Le site est magnifique et les divertissements variés. Plusieurs services sont disponibles (boutique, bars, divertissements). Un peu de maintenance serait requise (ex. remplacement des miroirs de salle de bain). Le personnel est serviable.
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Online Reputation Coordinator, Gestion de l’hôtel
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson
par un voyageur
Publié le 21 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2023 par Online Reputation Coordinator, Gestion de l’hôtel
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson
par un voyageur
Publié le 7 mai 2022 sur Expedia
J'ai apprecié la flexibilté de nous accueillir dans les restos a la carte a presqu'a tout les soirs.La bouffe etais bonne.Belle plage avec differente section.J'ai aimé la rapidité a intervenir quand quelque chose ne fonctionnais pas dans la chambre.Le xoté pratique de l'app pour reserver les restos et acceder a de.l'info sur l'hotel.
Ce qui m'as déplu.A l'arrivée a notre chambre il n'y avais pas de serviettes.
Le coffre fort etais defectueux.Le refrigerateur ne fonctionnais pas.La poignée de porte patio etais defectueuse.
Le buffet etais ordinaire Pas de variété et manquais souvent de stock...
Les employés ne sont pas souriant et font de l'attitude..pas chaleureux.Parfois long pour avoir du service...meme a plusieurs employés ont dirais qu'il ne sont pas pressé de te servir.
Commentaires de Gestion de l’hôtel
7 mai 2022 par online Reputation Coordinator., Gestion de l’hôtel
Dear Guest,
On behalf of all the management and team members at the Bahia Principe Grand Hotel, we appreciate you taking time to share your comments of your stay with us.
We sincerely apologies for the issues during your stay, and we will do our best to reinforce in the areas mentioned
May I use this opportunity to thank you again for choosing the Bahia Principe Grand Jamaica, to be your holiday destination in the Caribbean.
We hope you come again to enjoy our new services.
Kind Regards,
Melissa Burrell
Online Reputation Coordinator.
par un voyageur de Findlay
Publié le 2 avr. 2024
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Guest Relations Agent, Gestion de l’hôtel
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson
par un voyageur
Publié le 12 mars 2024
The Beach was horrible, rocky and unsafe. The other areas of the property were lovely, clean, and inviting.
The customer service was the best except that the
a la carte experience was much to be desired, actually insulting. The service was not impressive and the hostess was rude prior to seating us.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Guest Relations Agent, Gestion de l’hôtel
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson
par un voyageur de Schenectady
Publié le 23 févr. 2024 sur Expedia
It was a pleasure staying here with my family I would recommend and family to stay here
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Online Reputation Coordinator, Gestion de l’hôtel
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson
par un voyageur
Publié le 22 févr. 2024 sur Expedia
All I can say good is that the staff were nice and accommodating otherwise the property is very old and outdated as far as inside areas like the rooms and eating areas etc. the food is trash! very old school the housekeepers uniforms look like maids from the 50’s My personal experience was being in a hot room on my wedding anniversary the air condition barely worked when they finally switched the room I got some relief but the smell of mold mildew was repulsive so I had to always keep the door open for fresh air when I was in my room I experienced prejudice like no other from guest on the property and actually got into a small altercation with a man who told me I will always be beneath him and it definitely was not provoked it was just a drunk man who expressed that he did not want Black people on the boat with him as we went on our excursion. I was actually approached by Security for clarification and the man lied and said that I assaulted him…the approach from Security made me feel terrible! luckily I only had one day left there and I couldn’t wait to leave!! this is disgusting behavior I’ll never go back there I didn’t feel comfortable protected or happy on my wedding wedding anniversary which I had emailed the property before I even got there that we were coming for something special and I would like to have something special done it wasn’t acknowledged until the last day I was there unfortunately.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Guest Relations Agent, Gestion de l’hôtel
Dear Guest, Thank you for taking the time out to share your comments about your stay with us. Please accept our apologies for the issues and disappointment. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. Kind Regards,Kimberly Watson
par un voyageur
okay needs to be updated
Publié le 21 févr. 2024 sur Hotelsmy room was very outdated.
And had a very rude encounter with one the life guard at the kids pool area.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Guest Relations Agent, Gestion de l’hôtel
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Staff was very pleasant and caring for guests.
Need to improve availability of vegan and vegetarian food. A separate vegean and vegetarian restaurant will be appreciated considering changing needs of new generation.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Online Reputation Coordinator, Gestion de l’hôtel
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Online Reputation Coordinator, Gestion de l’hôtel
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson
