Ratings based on 941 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Biggest dump!
Posted Mar. 17, 2024 on HotelsThis place is a dump! I was given a room that smelled like BO, sheets were dirty, pillows smelled! Phone didn’t work and no one cleaned the room during my three day stay. Please stay away from this dump!!!
Comment from Hotel Management
Mar. 18, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Luis,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SALEM. It was truly disheartening to read the unpleasant smell, unclean sheets and smelly pillows along with other concerns mentioned dampened your experience. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. All the best in our future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 18, 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A traveller
Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Apr. 10, 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 17, 2024 by Oshane RediResponse Specialist, Hotel Management
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SALEM and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A traveller
Posted Mar. 7, 2024 on Expedia
People were knocking on my door rhe last night. When we left in rhe morning we checked under the bed to see if we left anything and found a box with 8 crack pipiez in it. I gave it to rhe front desk.
Comment from Hotel Management
Mar. 9, 2024 by Red Roof Management, Hotel Management
Dear Kathleen,Thank you for sharing with us. We were disheartened to see that while our team at the Red Roof Inn Salem got your 3/5 score, your stay was far below expectations. I will certainly bring your comments to the property’s attention.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better experiences in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 4, 2024 on Expedia
Thank you.I enjoy 15 Redroof lane,Salem,MA
Comment from Hotel Management
Mar. 4, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Derrick,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Salem. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the convenience of our location. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Eriberto, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 26, 2024 on Expedia
Desk staff was nice. Got to my room and it was gross, hair on 2 if the 4 pillows and hair on the toilet. Went to the front desk and the staff changed my room. Got to my new room and it looked clean. Checked the sheets and everything was ok. Went out for a few hours and came back. Turned the bed down and noticed something by the corner if the bed and i kicked something on the floor. Ummmmm well they didnt clean the room well because someones cover up bottle was on the floor just under the bed and a pipe of some sort. Its 1am and im so uncomfortable. I took video and photos.
Comment from Hotel Management
Feb. 27, 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the uncleanliness of the floor. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Comments like your aren't taken lightly, so they will be reviewed by our Red Roof team in an effort to address the issues with the relevant departments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Terrible no lo recomiendo.
Posted Feb. 25, 2024 on HotelsI'm making this comment because I think people should know where they can stay. My trip was on a family basis. One woman and two children 5 and 2 years old. We traveled almost 9 hours the place is well located. Cleaning is once a week. You don't change towels unless you ask them. My bathroom was covered up. Called to help and nobody was. Luckily this happened the night before we left the hotel we had for 4/5 nights it was for the day of the use presidents. Most important is that when you book in the non-smoking you will always see people smoking, it is that the cigarette plague will be serk. My experience was bad for that part. And I don't recommend it.
Comment from Hotel Management
Feb. 27, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Shaina, Thank you for taking the time to tell us about your experience at the RED ROOF INN SALEM. You indicated that the property is well located. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies the customer service was not up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,Red Roof Management
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 25, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
