Note fondée sur 949 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
91 % des clients le recommandent
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

Weekend manchester

Publié le 29 nov. 2022 sur Hotels
No major issue, but not a great value for money. The staff will do everything they can to not smile or greet you when you walk in, no space on the parking, and bathroom not extra clean.
5 sur 5
par un voyageur

Publié le 9 oct. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2021 par Diego Jimenez Rodrigo, Gestion de l’hôtel
Dear Jean-luc, Thank you very much for completing our guest satisfaction survey and rating your last stay at the AC Marriott Salford Quays with such high scores. We really appreciate your feedback and we hope we can have a new opportunity to welcome you back at the property for another great stay. Kindest regards, Diego Jimenez Rodrigo Front Desk Supervisor
5 sur 5
par un voyageur

Publié le 13 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
13 janv. 2020 par Richard, Gestion de l’hôtel
Dear Florian, Thank you for taking the time to leave some feedback for your stay with us here at AC Hotel Salford Quays. I am delighted to see that you enjoyed your time and that everything was to your satisfaction. Your comfort and overall quality of service is of the utmost importance to us and it is great news knowing that we did not fall short of this on this occasion. Your feedback is incredibly valuable, as it will allow us to maintain this standard in the future. Again, thank you for your time and I hope we get the opportunity to welcome you back to AC Hotel Salford Quays on your next visit to Manchester. Kind regards, Richard Pearson, General Manager
4 sur 5
par un voyageur

Publié le 5 janv. 2020 sur Hotels
Basic hôtel in Salford Quays area (quite far from the city centre). Rooms were ok even if bathrooms look really modest. Breakfast was not included but we took it .... nothing special but for an acceptable price. There is also a gym I used which was better than the average.
Commentaires de Gestion de l’hôtel
12 janv. 2020 par Richard, Gestion de l’hôtel
Dear Matteo, Thank you for taking the time to leave some feedback for your stay with us here at AC Hotel Salford Quays. I am glad to hear that your time at the hotel was pleasant enough and that the gym facilities on site exceeded your expectations. We do try to make every guest feel special and I hope that our team delivered on this. Again, thank you for your time and I hope to welcome you back to AC Hotel Salford Quays on your next visit to Manchester. Kind regards, Richard Pearson, General Manager
5 sur 5
par un voyageur

Publié le 2 avr. 2018 sur Expedia
Nice location, really helpful staff, clean and confortable room. I didn't had supper at the restaurant, but the breakfast was decent. The Quays near is really nice. 25 minutes max in taxi from Manchester airport.
Commentaires de Gestion de l’hôtel
2 avr. 2018 par Kanchana Thatmee, Gestion de l’hôtel
Thank you for taking the time to complete a review of your recent stay with us at the AC Hotel Manchester Salford Quays. I am delighted that you enjoyed your stay, and your room. I look forward to welcoming you back on your next visit and thank you again for taking the time to pass on your kind words. Kind regards, Kanchana Thatmee, Front Office Supervisor
4 sur 5
par un voyageur

Good Hotel

Publié le 9 mars 2024 sur Hotels
A good hotel in a good location. Bed wasn’t the comfiest but everything else was good. Very helpful staff
Commentaires de Gestion de l’hôtel
10 mars 2024 par ccdal, Gestion de l’hôtel
Dear Rachel,Thank you for your review and feedback.We are sorry the bed wasn't as comfy as expected. we'll use your input to do better next time. We appreciate feedback!Kind Regards,The AC Team
1 sur 5
par un voyageur

Expensive and a bad experience

Publié le 5 mars 2024 sur Hotels
The wake up call didn't come the day we ordered it. The phone did work tho cause the day after for some reason I was called at 4am and woken up. Coffe epods were not refilled during cleaning. Expensive and pretty below average.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Brian, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the wake-up call was missed on the day you requested it and that you were disturbed by a call at an unexpected hour.Additionally, we apologize for the oversight in refilling the coffee pods during cleaning. This falls short of our usual standards of service, and we appreciate you bringing it to our attention.Your feedback is invaluable to us as we strive to continuously improve our guest experience. We will address these issues with our team to ensure that they are promptly rectified.We understand your disappointment, and we apologize for falling short of your expectations. If there's anything else we can do to make amends or to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.
5 sur 5
par un voyageur

Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par ccdal, Gestion de l’hôtel
Dear Gary,Thank you for the perfect 10 out of 10 review! We're thrilled you had a fantastic experience with us. We appreciate your support!Many Thanks,The AC Team
5 sur 5
par un voyageur

Our stay at Salford quays

Publié le 3 mars 2024 sur Hotels
We had an amazing stay with yourselves,at check in when we told we had been upgraded at no extra cost , everything was good and staff were friendly and nothing was too much trouble, we will definitely stay in one of your hotels again, at breakfast we had one of your hosts called Kayley who was so friendly and chatty 5 stars
Commentaires de Gestion de l’hôtel
9 mars 2024 par Brian, Gestion de l’hôtel
Dear guest,Thank you for choosing to stay with us and for sharing your wonderful experience! We're thrilled to hear that you had an amazing stay and that you enjoyed the complimentary upgrade, friendly staff, and excellent service throughout your visit.We're delighted that Kayley made your breakfast experience memorable with her friendly and attentive service. We'll be sure to pass along your kind words to her and the rest of our team.It was a pleasure having you as our guest, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.AC Team
5 sur 5
par un voyageur

Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par AC Team, Gestion de l’hôtel
Dear Christine, Thank you for 10/10 Review. It is a pleasure to serve customer likes you.I hope you will choose to stay with us again.Warmest RegardsAc Team
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