Ratings based on 928 Guest Reviews
Hear it directly from our travellers
2.2 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 15, 2024
No hot water, no clean towels and elevator not working
Comment from Hotel Management
Mar. 16, 2024 by Manager, Hotel Management
Hello Libra,We are sorry to hear about the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will share it with the team for further improvement. Please feel free to reach out to management directly for any further assistance needed.
by A traveller
You get what you pay for
Posted Mar. 3, 2024 on HotelsThe service was about average. The people working were very nice. The property is run down and dirty. It is a cheap(er) property so there are several shady people you'll encounter, but didn't have any altercations while staying there.
Comment from Hotel Management
Mar. 6, 2024 by Manager, Hotel Management
Hello Carlos A., Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We strive to provide a safe environment for all our guests. Should you have any concerns during your stay, please don't hesitate to contact our management team for assistance.
by A traveller
Posted Mar. 3, 2024 on Expedia
I regret staying there
Comment from Hotel Management
Mar. 5, 2024 by Manager, Hotel Management
Hello Lounes, We are sorry to hear about your experience and would like to learn more about what led to your regret. Your feedback is valuable to us, as we strive to continuously improve our services for all our guests. Please feel free to reach out to our management team to discuss your concerns in more detail.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Manager, Hotel Management
Hello Alejandra, We regret to hear that your experience fell short of expectations. Please reach out to us directly so we can address any issues you may have encountered during your stay. We value your feedback and hope to have the opportunity to improve your impression of our hotel.
by A traveller
Posted Feb. 24, 2024 on Expedia
Comment from Hotel Management
Feb. 27, 2024 by Manager, Hotel Management
Hello Tbabii, We're sorry to hear that your stay didn't meet your expectations. Please reach out to us directly to share more details about your experience so we can address any issues. We value your feedback and hope to have another chance to exceed your expectations in the future.
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Monseis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn San Antonio - Seaworld/ Northwest and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist
by A traveller
Posted Feb. 19, 2024 on Expedia
Left a day early so we wouldn’t have to sleep here again.
Comment from Hotel Management
Feb. 21, 2024 by Manager, Hotel Management
Hello Alexus, We appreciate your feedback and regret to hear about your early departure. We encourage you to reach out to management to further discuss your concerns and experiences. Thank you for staying with us.
by A traveller
Posted Feb. 17, 2024 on Expedia
DO NOT stay here. I’ve seen public restrooms that look better. Horrible!
Comment from Hotel Management
Feb. 17, 2024 by Manager, Hotel Management
Hello Derrick,We apologize for your disappointment and appreciate your feedback, which we will address with our team. We strive for the satisfaction of all our guests and regret that we fell short in this instance. Please feel free to contact our management team directly to discuss your experience further.
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Jorge,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn San Antonio - Seaworld/ Northwest. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Jorge,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn San Antonio - Seaworld/ Northwest. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
