Note fondée sur 840 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 avr. 2024
Everything! And best of all the cookies!
Commentaires de Gestion de l’hôtel
21 avr. 2024 par Susie , Gestion de l’hôtel
Hello Joe, Thank you for taking the time to share your experience with the DoubleTree in San Bernardino. I am happy to see you enjoyed our hotel and delicious cookies. We hope to see you again soon. Susan S. Front Desk Supervisor
par un voyageur de LOS BANOS
Publié le 26 mars 2024
Requested wheel chair room wasn't available till second day but eh staff was very helpful it getting us moved when a room opened up. Room ok , wall paper in bathroom was starting to peal and bubble up. Expected food room service to be served but it arrived in a bag, like take out. Not a bad stay but will try a different hotel next time in that area. The staff was great, facility not as expected.
Commentaires de Gestion de l’hôtel
30 mars 2024 par Susie , Gestion de l’hôtel
Hello Thomas, Thank you for taking the time to share your recent experience at the DoubleTree San Bernardino. I am very sorry we had to change your room type for the first night of your stay. I am glad we were able to assist in getting you into your original room type but I understand how that can difficult. We hope you choose our hotel again for a future reservation. Susan S. Front Desk Supervisor
par un voyageur
7 Night Stay
Publié le 6 mars 2024 sur HotelsComfortable stay with decent fitness center and exceptionally friendly staff.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Susan S. , Gestion de l’hôtel
Hello, Thank you for an amazing review. We hope you enjoyed your stay. I am glad we were able to provide comfort and excellent customer service. Susan S. Front Desk Supervisor
par un voyageur
Publié le 4 mars 2024 sur Expedia
It was amazing to chill and relax with my significant other and the DT BURGER WAS PROBABLY ONE OF THE BEST BURGERS IVE EVER HAD!!!!
Commentaires de Gestion de l’hôtel
5 mars 2024 par Susan S. , Gestion de l’hôtel
Hello Manuel, Thank you for a great review. I am very happy you were able to relax and enjoy our delicious DT burger. We can't wait to welcome you back. Susan S. Front Desk Supervisor
par un voyageur
Soccer
Publié le 4 mars 2024 sur HotelsGreat staffing, great Experience!!!
Commentaires de Gestion de l’hôtel
4 mars 2024 par Megan W., Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to write about your recent visit to our hotel. We appreciate your kind words about our team and your experience at the Doubletree San Bernardino. We'd be delighted to welcome you back again soon!Kindest Regards,Megan W.Front Office Manager
par un voyageur
Publié le 4 mars 2024 sur Expedia
The rooms were dirty.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Megan W., Gestion de l’hôtel
Hi Mary,Thank you for taking the time to write about your recent visit to our hotel. We regret that your experience did not meet your expectations and we hope we have the opportunity to welcome you back in the future.Kindest Regards,Megan W.Front Office Manager
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Megan W., Gestion de l’hôtel
Hi Shayla,Thank you for taking the time to leave us a wonderful review – we are pleased you greatly enjoyed your stay with us. We look forward to welcoming you back soon.Kindest Regards,Megan W.Front Office Manager
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Susan S. , Gestion de l’hôtel
Hello Mark, Thank you for a great rating. We hope you enjoyed our hotel and the amenities. We can't wait to welcome you back. Susan S.Front Desk Supervisor
par un voyageur
No privacy, no respect, judgemental.
Publié le 1 mars 2024 sur HotelsIt was gross. When I went to my bathroom and there were small curly hairs on my toilet. There were other hairs on my shower wall. The bedding clearly wasn't changed. It smelled of womens perfume, like Victoria Secret. Definitely not of any kind of laundry soap. I had to ask for a Do Not Disturb sign, because there wasnt one in my room. I specifically told them I do not want anyone in my room at all. I had the Do Not Disturb sign up, and when I returned someone had been in my room. My belongings and private documents all rearranged. I was so...... mad. I went down and expressed how upset I was. They guy apologized and the lady said oh well you signed a paper. Extremely rude. She then said well I don't what your expecting but I can give you a few points for the mishap. I told her I did not want them. That was not the point. I specifically said no one in my room. It should have been noted. I run a retreat center and that was not good customer service at all.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Susan S. , Gestion de l’hôtel
Hello Amber, Thank you for taking the time to share your hotel experience. I am very sorry about your negative experience. Your comments will be directed to our management team. Once again thank you for your feedback. We hope to welcome you back to a better to stay in the future. Susan S. Front Desk Supervisor
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Susan S. , Gestion de l’hôtel
Hello Tammyann, Thank you for taking the time to rate your hotel experience. We hope you enjoyed our hotel and all the amenities we have to offer. We can't wait to welcome you back. Susan S. Front Desk Supervisor
